Big Bad Mistake
11-16-25 - update to my Review.
I'm giving 4 stars due to the efficient communication, during the return process. They really wanted to make thing right!
After I posted my original Review, I got an immediate response from the company offering to make things right. Bottom Line.. they did. Once connected via email, It took a couple of weeks of email exchanges to accommodate their return process (of the wrong bed I received damaged in shipment). Their response to each of my emails was quick and professional.
Too bad the right bed wasn't shipped in the first place.
Original Review
I ordered an Invacare Bed Pkg and instead received a Proheal Bed pkg. If Proheal Beds are all you sell, the online site was very misleading with all the reference to Invacare. The Proheal Bed arrived with a bent frame, broken motor housing and most all the bumper pieces were knocked out of their places and also broken. The quality of this bed is nowhere near an Invacare product.Tried to reach support and was unable to get connected. Base on Return and Replacement Policy, the cost is prohibitive to replace or send back. Big $800 Mistake that I get to eat and chalk up to a bad learning experience.
Reply from Shop Home Med
We sincerely apologize for the mix-up and the inconvenience this has caused. We do carry Invacare beds, and it appears there was an error with your order. We completely understand your frustration and want to make this right for you.
We can absolutely arrange an exchange and replacement to ensure you receive the correct Invacare bed package you originally ordered. Our team will also assist with resolving the issue regarding the damaged items you received.
Please call us or send us an email with your order information so we can review the details and expedite your replacement. Once we have your information, we’ll handle everything from there to make this right as quickly as possible.