MA

MAGS

United Kingdom

Reviews

Review of XTB Online Investing

Rated 1 out of 5 stars

Transferred an ISA to XTB from another provider

Transferred an ISA to XTB from a previous provider. 100% of the follow-up done by the previous provider, no notification whatsoever from XTB - AI advisor is useless beyond inviting to email the customer service who do not answer. No clue where the cash balance is gone. So far the experience is really bad and stressful.

10 August 2026
Unprompted review

Reply from XTB Online Investing

Thank you for your feedback. We sincerely apologize for the stress and frustration caused by your ISA transfer. Please reach out to our Customer Support team via live chat so we can look into this and resolve it for you promptly.

Review of interactive investor

Rated 5 out of 5 stars

Great experience with the customer…

Great experience with the customer service at ii and big kudos to Curtis Bowker for being ultra helpful and kind.

6 August 2026
Unprompted review

Reply from interactive investor

Good morning Mags,

Thank you for your fantastic feedback.

We're so pleased to hear that you had a positive experience with our Customer Service team. Curtis will be delighted to know that his kindness and dedication made such a difference. We take great pride in delivering excellent support, and it's always rewarding when our colleagues are recognised for their efforts.

Thank you for choosing ii and for sharing your experience with us.

Kind regards,
Emily Burley
Customer Service Management Team

Review of coin-fr.com

Rated 1 out of 5 stars

Dishonest and disingenuous.

Dishonest and disingenuous.
Order on 20/12 with delivery announced for 22/12.
16/01/26 still nothing, the seller agreed on Paypal to refund in January and now they are providing fake tracking info to avoid having to refund.

7 January 2026
Unprompted review

Review of Noble Paris

Rated 1 out of 5 stars

COUNTERFEITED ITEMS

Ordered for 900euros of Maison Margiella shoes from their website. It turns out that we received poorly counterfeited shoes in fake Nike and Adidas boxes! The company offered a goodwill gesture of 30 euros or asked me to pay for full return to Honh Kong (in German) without any return address being provided.

27 August 2025
Unprompted review

Review of P448

Rated 1 out of 5 stars

Ordered 2 pairs, returned 1, no refund

Ordered 2 pairs in late January 2025 (order #4325). Tried for 2 weeks to return one of the two. The main returns section of P448's UK website does not work and only by browsing through the FAQ text section did I find an alternate link.
Returned the item on 08/02/2025 - no news ever since and of course no refund in sight.

27 January 2025
Unprompted review

Reply from P448

Hi MAGS,

We sincerely apologize for the delay in addressing your concerns and the inconvenience caused by the late refund process. Your refund has been processed, and we’re truly sorry for the initial delay. Our support team will be reaching out to you directly to ensure everything is resolved and offer further assistance if needed. Thank you for bringing this to our attention.

Team P448

Review of Aviva

Rated 1 out of 5 stars

Home Emergency cover

Home Emergency cover - shoddy contractor
I reached out for the first time in 3 years to Aviva Home Emergency cover following a boiler breakdown. Initially I called an accredited engineer who diagnosed expansion vessel and PRV failure. The Aviva contractor came, refused to look at the outside water drip of the property (because it was raining) and told us that the boiler could probably last for another few weeks. The boiler broke down completely 4 hours after the Aviva contractor put it back together having developed a new fault. Two days later we're still waiting for a visit from the same contractor. His original comments were that Aviva would try to exhaust every other avenue before actually repairing the boiler. Beware as Aviva can only be reached on the phone so their is no way to send them reports, pictures or emails for Home Emergency claims.

7 February 2025
Unprompted review

Reply from Aviva

Hi there,


Thank you for taking the time to share your experience. This is definitely not how we would like our customers to feel, especially during an already difficult situation, We'd be happy to speak with the right team for you for an update, please send us a private message on either Facebook or Twitter @AvivaUK. Please also include your full name, D.o. B, policy/claim number and the reference #83173.

If you need to contact us, you can find us on Facebook at @AvivaUK. You can also contact us here 👉 https://www.aviva.co.uk/help-and-support/contact-us/ if you do not wish to use social media.

Aviva Social Team

Review of Uberkids

Rated 2 out of 5 stars

It took a while for Uberkids to inform…

It took a while for Uberkids to inform me that the product I ordered (on the back of their estimated delivery time) and needed urgently could not be sourced.

18 July 2018
Unprompted review

Reply from Uberkids

Good afternoon,
 
Thank you for your e-mail.
 
We are not sure if you noticed when selecting the car seat that it was showing a usual lead time of around 13 days for delivery to mainland UK, this is because it was not in stock and had to be ordered in for you.
 
This information appears in blue writing in between where you select your size and colour options and where you select "Add to Basket" on the item page 

This order actually came into stock within 7 days, which was well ahead of schedule, and was dispatched immediately.

I apologise if you fell this was not made clear when ordering, should you need anything else please do let us know and we would be happy to help you.

Best regards,
Uber kids

Review of Money4YourMotors.com

Rated 3 out of 5 stars

Nice engineer. But price gap not explained

Nice engineer.
Confirmed car was in A1 condition however the discount to the initial announced price could not be explained.
Had to refuse twice before we agreed a price.

5 February 2018
Unprompted review

Reply from Money4YourMotors.com

Good morning,

Thank you for writing us this review. It's disappointing to hear you are not completely satisfied with the service you received.

I'm glad you managed to agree on a price you were happy with.

Best wishes,

The Money4yourMotors Team

Review of Comlin

Rated 1 out of 5 stars

Seems like a swindle

Seems like a swindle. No one picks up the phone or answer e-mails. I hope to be proven wrong but it does look like it.

27 November 2017
Unprompted review

Review of Peter Cox

Rated 5 out of 5 stars

Great work

Great work. Thanks to Jack and Tracy.

4 October 2017
Unprompted review

Reply from Peter Cox

Hi MAGS,

Many thanks for your kind & positive review, we are happy we could be of service!

Peter Cox

Review of Plunc™