Frederik Wunderlich

As usual quick well packaged and well priced.

Fast, reliable and cheap

Products marked in stock > not in stock, instead shipped from stores to their warehouse, > delayed shipment, despite website stating if ordered & paid pre 3 pm > ship same day.
Listed delivery on their website 2-4 working days. One rep contacted got snarky & tried to state that this meant the time to ship.
Not received yet > min 14 days/9 workdays delay.
NOT in Ireland. Asked for review > got it.


Edit: (Monday, 7th November 2022)
Despite having the exact same review on their preferred review service listed on their website, and having my full name here, they tried now to delist my review and asked for missing details including my email address, phone number, Reference number, and full name (which is listed here anyways) Claiming this is not a genuine experience, and in this way trying to remove my review...

Absolute disgraceful treatment of customers. Parcel was stuck for 3 weeks on out of delivery in the dutch post tracker. Tried to get brickshop to push for investigation, got condescending emails that I should not bother them as it's my own fault for using the "cheap" shipping option (They charged a 30 euro s&H fee n a 1500 euro order).

Turns out the post here tried to delivered it but did not ring my door and did not deliver the packetslip. I found that out after contacting the dutch post several times, and in the end someone gave me the new irish tracking number. I had to go and pick up my parcels myself and pay a taxi to drive them home with me.

If I would not have investigated myself and pushed with the dutch post (luckily I do speak dutch) the parcels woudl have returned soon enough, and I don't even want to know how that would have been dealt with by the so called customer service of this store...

Also according to the dutch post they did not start an investigation as they claimed in the first reply.

Their Customer Support, does not sign off with names, but just as brickshop team, probably so they can push around blame.

The Lego itself was packaged well and all so far has been complete, boxes in good condition as well except one small street box, but that one is not collectable in any way, so I don't care about that one.

Prices are okay to good, to slightly high for some stuff that is EoL or harder to find, but even those are still okay.

Would not order again based on interactions with the Customer Service.

I've been ordering for a few years now from store. ontabletop. They are fast, reliable, and most important of all if anything *might* not work they make it right from their own end. Stocklevels are almost always right, but if not you get refunded immediately from their own end right away and they even throw free stuff into the order as well. Splendid service and support any time I had to contact them as well.

Prices are among the best, and on Uk level, but due to them located in the occupied part of Ireland, we get the great discounts without the hassle of import taxes and fees.

As usual prompt and quick service. Wayland Games is my go to store for standard miniatures for years, and I cannot recommend them enough. As long as one pays attention to their stock levels which are up to date all is going very well and without any issues.

Fast, good packaged delivery, everything there and well wrapped, paired with great prices and outstanding customer service.

Not the fastest with everything regarding availability, but their customer service is among the best, fast responsive and very helpful when issues occur.

Have been a customer since around 2012 and only one parcel has ever been lost, which will be replaced without further issue.

They are also quite cheap and you get quite a bang for your buck, especially if you keep an eye out for the various offers.

If you have issues, I advise to reach out to their friendly and helpful customer service.