Bavesh Pastela

Where do I start, they’re quick to get you approved but slow to sort problems, from day 1 it’s been nothing but hassle. We got the first van and within 2 hours we had broke down and the head gasket had gone (we had a mechanic out to check and they confirmed) but they said it wasn’t on the phone. Then was left with another van that’s the same size as our van that we part ex that was too small for us. The next van we decided to have now has a crack all the way the length of the windowscreen where it has got bigger, a side door that just closes on its own and is a different shade of white from the original van and can see what it’s had lots of filler used on it. A bad whistle noise from the front right wheel and finally is loosing coolant. Try and ring constantly but they have my number saved so can see it’s me calling and don’t bother answering or say the person dealing with it is out the office. Had these problems for 4 weeks and still nothing, the did offer for me to drive 2 hours to swap the van for another one whilst they fixed this but kindly refused as it’s up to them to sort the van out to come to me not me take the van back and do 2x 4 hour round trips. Oh and still waiting for proof the wetbelt has been done which I’m guessing it wasn’t. And a log book 5 weeks later. Would definitely avoid after service is none existent.

My partners head gasket failed and needed to be replaced, she had a warranty with available car however once the repairs were being done by the rac garage they came back and said it wasn’t sudden mechanical failure so would not be covering the £2500 bill. The garage have told them it was sudden mechanical failure and they’re still saying they won’t pay out. Theyll do anything they can do get out of paying for claims. We even spoke to someone and was told it was down to wear and tear, I’m not sure how a headgasket can be down to wear and tear they’re clueless. Avoid avoid avoid

Reg pk16dhn

My partners head gasket failed and needed to be replaced, she had a warranty with available car however once the repairs were being done by the rac garage they came back and said it wasn’t sudden mechanical failure so would not be covering the £2500 bill. The garage have told them it was sudden mechanical failure and they’re still saying they won’t pay out. Theyll do anything they can do get out of paying for claims. We even spoke to someone and was told it was down to wear and tear, I’m not sure how a headgasket can be down to wear and tear they’re clueless. Avoid avoid avoid

Reg pk16dhn

Sent my iPhone 16 plus to be valued with them, I wasn’t happy with the offer so asked for it to be sent back. Once received the phone back it was water damaged from royal mail and no longer charges and has water damage in the screen. I’ve contacted them for the last 15 days and just get ignored each time or get the message back I’ll message my manager to find out for you. Now I’m left with a worthless water damaged phone. Avoid this company