Stay away from this shop terrible…
Stay away from this shop terrible customer experience, tried to order a phone from them,after several emails about errors during checkout ,they told me they will send me an email with a paypal link to pay, instead i was getting emails reminding me to pay, nobody even bother to read my replied emails that am waiting for a paypal link to pay because they couldnt fix their online issue, after more than 2 weeks they decided to cancel my order..worst online shop, stay away
Upate: Why you insist on "you didnt receive payment? "Only?? Is that because it will make you look nice??? How i was i supposed to pay ,when i tried more than 10 times and your website was giving an error? Why dont mention ALL the emails i have sent informing you about it,and the emails you sent me that i will receive an email with paypal link to make payment manually? And then after i send emails that the error is there and havent received any email from u with paypal you kept sending me emails to pay to your website, ingnoring my reply that there was an error in your website for making payment?? I wish i could upload all the emails so that everyone can see how low your customer service is
Reply from JACOB Elektronik GmbH
Thank you for your feedback. We sincerely apologize for the difficulties you experienced during the checkout process.
Please understand that for security reasons and due to technical system requirements, we cannot generate manual PayPal payment links. Instead, we provide detailed instructions on how to complete and authorize the payment securely through your customer account or our online shop.
As we did not receive a payment for your order within a period of over two weeks, the order was automatically cancelled by our system. We regret the frustration this has caused.