Replying to Mazumas attempt to justify…
Replying to Mazumas attempt to justify their awful service.
You got the accounts finished on time only because we hired an external accountant to assist me in answering questions that you should have already known.
You were asking me ridiculous questions without offering any kind of assistance or help, that without my new accountant, would have made the deadline impossible to meet.
Do not for one second try and say that you would have or did get them done on time as you didn't; my new accountant at a cost of over £1000 assisted me to answer all your questions that I wasn't aware of.
To be honest, I wonder if you would have even done my books at all had I not prompted you when I did.
No contact with Mazuma. Terrible service. Paid extra for poor work to be done.
Avoid at all cost to save yourself lots of hassle!!
Reply from Mazuma Accountants
Thank you for taking the time to share your feedback.
We understand your frustration regarding the year-end accounts process and appreciate the concerns you have raised. Following a detailed review of your account and our correspondence, we found that some of the information required to complete the bookkeeping and accounts was provided later in the process, and that your bank feed had been disconnected for a period of time.
As part of our service, clients are responsible for uploading their records and documentation to their secure envelopes throughout the year, which enables us to keep bookkeeping records up to date and progress year-end work efficiently or alternatively ensure their bank account is connected.
Once the outstanding information was received, our team worked to complete the accounts, which were successfully filed before the statutory deadline and without any late filing penalties being incurred.
We appreciate your feedback and thank you for giving us the opportunity to investigate your concerns. We wish you and your business every success going forward.