Ciara

Purchased a tent on ebay by this company, tent arrived and we set it up for a trial run and one of the pole holders was broke so I got onto the company to advise and they made a small refund as a gesture which was fine, we done another trial run before we set off on holidays and another problem, one of the poles broke! Now this is a brand new skandika tent. So I got onto Max trader again to say this was just unacceptable as we hadn't even used the tent!!
Max trader apologised and sent us a brand new tent, this is top class customer service in my eyes as they did not make the tent but took ownership as they sold it
We are extremely happy with the service and timelines for delivery..
10/10

Never had a problem with vision direct. Always prompt and helpful.