Diana

Edited 18.08.2026:
After posting the review, Customer service reached out to me. They explained that return pricing is set by the logistics provider, not Thrivin. As a gesture of goodwill I was offered either a voucher for another order, or a refund of the return fees. I chose the refund as I am unlikely to order again. I want to thank Josie for reaching out and resolving this for me. I appreciate it very much. Based on my interactions with CS I am changing my review to five stars as that is a perfect example of validating a customer's concerns and making it right.

I am not sure about the quality of their active wear so can't comment on that. My husband ordered a pair of shorts, a pair of leggings and a jumpsuit for me. I do not like the fabric and the high compression at all. I didn't know he had ordered those items, and I would have told him not to get them because I have a few favorite brands I like and I know they fit me well. These however, have a weird ribbing in the mid thigh area that I instantly disliked. I didn't even bother trying on anything as I could tell these would be highly uncomfortable and would definitely squeeze the thigh area. So far, ok wouldn't really downgrade Thriving just for that. However, the return process takes the cake. You cannot choose the return shipping provider. There is only one option, and the return shipping costs EUR 22. How in the world do you justify that? If nothing else, that makes me go off ever buying from you again. I am curious to see if they also charge an admin fee for processing the return, as I have read in some other reviews. Ladies, if you are not sure about quality or fabric I encourage you to think twice about buying from Thrivin. You will end up out of pocket if you have to return an item that you don't like or that doesn't fit and isn't defective. Stick with what you know, or at least research the return policy. And also tell your SOs, in case they do what my husband did.

Update:
CS Team lead reached out to me, and I definitely felt heard and understood. Received another mystery box a couple days later as promised and, have to say the quality of the items is definitely very good. I would now consider buying from Oace again and would hope that my experience was an outlier.

Ordered a mystery box April 10 and didn’t receive my order until May 2. I had to keep writing to CS to find out what was going on. First, it was because of the FIBO overwhelming warehouse, which I understand. Then, my order was just forgotten about. Kept writing CS and was seriously getting annoyed. Received order on 05/02 almost a month after ordering and the package was just thrown together, no delivery slip, items not individually wrapped but loose in the package. So I requested a refund, was sent a return label and then asked when I could expect my refund. Waited the 14 working days and followed up only to be told item was excluded from refunds, they‘d have to send it back. Waited a few more days still nothing. Followed up again and was told it hadn’t even shipped yet. How in the world do you think it’s ok to treat customers like that? You mess up and then don’t even make it good and leave all the work to sort this out to the customer, maybe hoping they’ll just give up? Spend less money kitting out all the influencers and more time taking care of paying customers. You could have the best workout clothes ever and I still wouldn’t order again after this experience.

Got 2 pairs of leggings and a pair of shorts for Xmas. Haven’t worn the shorts yet (winter), but each legging 2, max 3 times. Both leggings have started pilling in the same area, high up on the hip. I have a LOT of leggings from different brands, none of them have pilling despite having worn them and laundering them quite a lot. My partner, who got them for me wrote to CS, their response was that it was clearly no manufacturing error so all they can do is offer a 10% discount on our next order. Why would I order again when your merchandise is subpar I wonder? Worst of all, for all the hype the leggings aren’t even that good. They’re ok but definitely not in the same league as Gymshark, Women's Best or Fabletics, which by the way are also cheaper. So no, won’t be a repeat customer given the bad customer service experience and quality. Don’t get the hype - if you do want to try them out please don’t buy multiple in case the same thing happens

Had an issue with a certified translation but customer service was quick to react and send a corrected translation. Thank you!!

Edited: After my unfortunate experience with the unexpected flavor profile of my protein powder Protein Works reached out to me to make it right. I have ordered numerous times from Protein Works and I can say bar the above exception it has been the best-tasting protein powder I have ever had. I can highly recommend the white chocolate peanut and millionaire’s shortbread and salted caramel. I still stand by my previous statement: if you order birthday cake and expect a vanilla flavor with sprinkles, this is not the case. It has more of a strawberry flavor and if that’s not your thing stay far, far away.

I already knew of Arkefly having flown in from AMS and back to AMS. Now I'm doing the reverse and can still get awesome prices. For comparison: cheapest flight to FRA showed as $1,039 pp. Stops in New York and Reykjavik. Now I didn't check whether there were any additional taxes, not if baggage was free on flight to New York. Flight with Arkefly including taxes for 2 ppl: $1,395. No brainer.