Susan Strobel

Club Med doesn’t stand behind their “Air-Inclusive” packages. They wouldn’t help us when the flights they booked misconnected. Our were booked last Nov. I’m January I received a phone call letting me know that there was a schedule change for our Jet Blue flights. The schedule now has a overnight in NYC and BOS. I was told to wait, that it’s most likely that Jet Blue will add the MSP to Punta Cana flight back to their schedule. So, I accept the change. Now that I’ve waited and Jet Blue has not added the flights to their schedule, I’m told I have no choice but to take the HORRIBLE schedule I was given in January. The agents I’ve talked to have been No Help! They have even been rude! I did as I was told to do by the Club Med travel agent in January and waited. They are telling me because I accepted the change in January, I’m stuck.
I’m expected to pay for a hotel in both NYC and BOS an additional $500-$700 which we don’t have.
The Club Med agents gave me poor information. The option I was offered in January to take another airline for an additional $300 is no longer available. Now I’m stuck having to pay for 2 hotel nights. Club Med has messed up my vacation and caused us a lot of stress months before we go.

This has to do with the travel agency that coordinates the air and resort packages for Club Med. Our reservations were booked last Nov. I’m January I received a phone call letting me know that there was a schedule change for our Jet Blue flights. The schedule now has a overnight in NYC and BOS. I was told to wait, that it’s most likely that Jet Blue will add the MSP to Punta Cana flight back to their schedule. So, I accept the change. Now that I’ve waited and Jet Blue has not added the flights to their schedule, I’m told I have no choice but to take the HORRIBLE schedule I was given in January. The agents I’ve talked to have been No Help! They have even been rude! I did as I was told to do by the Club Med travel agent in January and waited. They are telling me because I accepted the change in January, I’m stuck.
I’m expected to pay for a hotel in both NYC and BOS an additional $500-$700 which we don’t have.
The Club Med agents gave me poor information. The option I was offered in January to take another airline for an additional $300 is no longer available. Now I’m stuck having to pay for 2 hotel nights. Club Med has messed up my vacation and caused us a lot of stress months before we go.

Their fees are outrageous and unreasonable. I went in for a Botox consultation. I spoke with PA Beth Boyum for 10-15 minutes, I did not see a doctor. While I was there I mentioned I had breakouts on my face from wearing a mask. PA Beth Boyum prescribed some topical medication to treat the breakout on my face. PA Beth Boyum was helpful and friendly, but because I mentioned something besides the Botox injection I was charged a new patient fee and an office visit for a total of $528.36. That fee did not include any Botox injections.

I loved my Roomba 9s. It cleans well and the function of the automatic dumping has worked well, most of the time. What I’ve recently found very disappointing is that rollers have fallen apart after only 9 months of use. I contacted the company and they agreed to send me a new set of rollers, but said told me the rollers are considered a “consumable” part that will need to be replaced every 6-12 months. After spending close to $1,000 for the vacuum, it appears I’m also expected to spend an additional $200+ annually for “consumables”. Along with the cheap flimsy rollers, the brush, the filter and the bags all need to be purchased every 6+ months.

I received a large container of 1" chlorine tablets and there was obviously something wrong. After emailing customer support I learned that the container must have been exposed to water. I got a email with good instructions on how to take the container to FedEx and have it sent back. The problem is the I do not have a box to put it in and FedEx will charge me to pack it for me. I was hoping I would receive the new container of chlorine tablets and be able to reuse the box that arrives in, but I won't get the replacement until I send the damaged on in. I was going to contact customer support again to see what they suggest. I have ordered from Water Warehouse/Doheny's for many years and this is the first and only problem I have encountered. I just don't think I should have to pay to have the container packaged properly for shipping. Other than this one time problem, I would give your company 5 stars for product and service.