Emma Lundager Jensen

Molly&My er by far min fortrukne online hjemmeside at handle hos! Der er ofte gode tilbud og altid virkelig hurtig levering!🤩

I er simpelthen så ringe.
Jeg bestilte en vinreol d. 15/11, bagefter fik jeg to mails. Den ene var en ordrebekræftelse og den anden var en besked om, at den ikke var på lager.
Dagen efter er pengene trukket fra min konto, så jeg skriver til dem, da jeg tænker at mailen så må være en fejl. De vender tilbage d. 17/11, med at de fik den på lager samme dag og ville derefter blive afsendt med det samme. Fair nok, jeg skulle først bruge den i weekenden og de har 2-3 dages leveringstid. Jeg hører ingenting og skriver så til dem om onsdagen, om de har fået min pakke afsendt. Det svarer de ikke på, jeg skriver igen og igen og får først et svar d. 23/11, hvor han skriver at de slet ikke har fået den på lager endnu og forventer først at få den på lager d. 15/12....... jeg fortæller dem at det vil jeg ikke vente på, og vil gerne lave en refundering. Dagen efter dukker der på mystisk vis en enkelt reol op (da jeg spørger om mine penge retur), jeg fortæller at det er okay hvis den ser fin ud. Han lovede at sende med det samme (d. 24/11). Om fredagen (27/11) er der stadig ikke sket noget og de bruger undskyldningen at nu er det Black Friday og jeg skal derfor give postnord til og med mandag. MEN jeg skulle have haft modtaget min reol før Black Friday og i dag er der intet nyt sket. ifølge postnords app, er den ikke engang hos postnord. Jeg skriver og skriver til jer, men jeg får intet svar. Jeg har aldrig oplevet dårligere service........

I don't even know where to begin.
My boyfriend and I flew with BA on our way to visit my family in Phoenix.
We had a stop in London, before flying to Phoenix. We where wondering that 30 minutes before the flight where supposed to depart from gatwick, we had no idea which gate. 20 minutes before it says 20 minutes delayed. Ok fair enough..
after those 20 minutes had gone it said delayed 1 and a half hour (more) on the board. ok that can happen. But we did not receive any information about why.
We decided to get some food, because we had already been up for ten hours and had only gone from Copenhagen to London. Two minutes after getting our food, the board said "go to gate" (the first time we ever saw a gate number). We figured that the delay was "cancelled" and left our full plates... hurried up to the gate, to find the flight even more delayed! At that point I was getting tired by the situation. Mostly because you do not say go to gate, if you're not supposed to do that?! Still no information. A few hours later and still hungry, we where finally getting boarded! When all of us where boarded we where told that in a few moments we would depart! Buuut another hour had gone and we got no information!!! After that, they finally told us that NOW there was a problem with the air conditioning... so we had to leave the aircraft. I think we are about 4 hours delayed at that moment. The only thing we were told, was to not leave the gate (it was freaking cold there btw) and got 10 euros to a coffee.........
Another hour later we were boarding again and half an hour later we departed. So we ended up being almost 7 hours delayed, with no information. I am never (EVER) flying with BA again, I would rather choose Ryan air over BA.
Know when we're trying to make a claim, we can't get a hold of them, I have been trying to contact them for the past month, and no response.
To make it even worse, they lost our baggage on the way home. We got it back, but we had to go to work and had no clean underwear or any toiletries at all at home.. so I contacted them regarding that, and I got the response "not our fault that you can't go to work without makeup..." duh, and dirty laundry? I don't know about them, but I like to wear new underwear every day...
this is the worst customer experience I have ever tried in my life..
still no answer regarding our claim, even though we have sent in papers almost a month ago. And we are told that we are right to a compensation because of the many hours we were delayed..

Jeg bestilte mine varer søndag eftermiddag og modtog dem allerede mandag formiddag!
Bodylab leverer altid varerne hurtigt og deres kvalitet er i top!

Først må jeg indrømme at jeg var lidt i tvivl om hjemmesiden, da det er første gang jeg bestilte derfra, men nu har jeg fået mit tøj hjem og jeg er simpelthen så glad for både tøjet og servicen! lækker kvalitet og søde folk der hjælper når du spørger! Jeg kontaktede dem på facebook omkring min ordre, og de svarede næsten med det samme og derefter en god kontakt hele vejen igennem! Selvom jeg virkede sur i starten var de super søde og rare! derudover meget hjælpsomme da det viste sig at jeg havde en forkert str. og jeg skal ikke betale en krone for fragt! Jeg kan klart anbefale hjemmesiden og vil helt sikkert bestille derfra igen engang :-)