Unethical tactics
Really disappointed by the lack of ethics
I Have just left AI Advantage. I signed up for a FREE training and paid the 1 USD to access the replay as wasn't available and it was for a good cause: charity apparently. I have only just realised that since then the company has been debiting my account of 37USD/per month.
I'm really disappointed by this behaviour, lack of ethics from 2 renowned experts in the sector and what must have been, very, very small print. DO BETTER
Reply from AI Advantage
Dear Jocelyn,
Thank you sincerely for taking the time to share your concerns and feedback with us. We are truly sorry to hear about your experience with your AI Advantage membership and the $37 USD charges you received.
Please know that your concerns are incredibly important to us, and we sincerely regret any frustration, confusion, or inconvenience this situation may have caused.
Your experience matters deeply to our team, and member satisfaction is always at the heart of everything we do. We also want you to know that your concerns and feedback have been thoughtfully shared with our AI Advantage leadership team. We are always committed to learning from our members’ experiences so that we can continue to grow and improve the way we support, communicate, and serve our AI Advantage community.
Regarding your AI Advantage membership, we want to reassure you that your concerns were reviewed with great care. Our support team has contacted you today via email from support@aiadvantage.com and we can confirm that we processed all four refunds of $37 USD for the membership payments you made on May 20th, June 20th, July 20th, and August 20th. With these four refunds, the full amount has now been returned to you. Please allow 5–10 business days for the refunds to appear back in your account.
Additionally, we can confirm that the AI Advantage club monthly membership associated with your email address was cancelled and you will not incur any further charges related to this subscription.
Please accept our sincere apologies once again for the inconvenience this situation may have caused. If there is anything further we can do to assist you, or if you have any questions at all, please don’t hesitate to reach out. We are truly here to support you and remain committed to making this right.
With warmth and appreciation,
The AI Advantage Team