Eimear Burke

Driver came very quickly, was friendly

I ordered a Dryer online #334718 on October 24th. I received an email on October 27th informing me that the dryer would be delivered on that day. Unfortunately it was being delivered to the wrong address. I immediately contacted Customer Care about this and received an email on October 28th from Mairead who said she had forwarded this issue to MasterCare who are the installation company. I contacted Mairead again on November 2nd. She told me that Master Care had confirmed that they would contact me in the coming days. I have not heard from them yet. It is now November 6th. This is most frustrating. In the past, I have always found Electrocity to be a great company to deal with. Eimear Burke

My parcel arrived in good time and was delivered to my door

These were delivered on time . They are simple to use

This rating is not a reflection on the products which are great but on the delivery time. It took three weeks to arrive. Normally this would not be an issue but the order was a Christmas present and arrived after the new year.

I placed my order late on May 21st. When I tried to track my order on May 24th I found that my order had been sent but there was no information about which courier service was used so I could not contact them.
I contacted Enveloped Ireland on May 28th and spoke to Jacqui who informed me that they did not have my phone number hence no delivery. There seems to be poor communication between the company and the courier service. Also the tracking feature is not working efficiently either. I did not find Jacqui very helpful.

I am happy with the product and would like to order more in future but anxious about late delivery.