Return flight from Florence, Italy to Heathrow. Airport had two lines for baggage check-in (economy and BA Club priority), but only one member of staff manning both desks!? Economy que did not move in half hour. Painfully and unnecessarily slow. Really BA! Customer service has really gone off a cliff edge!!
24 October 2026
Unprompted review
Reply from British Airways
Thanks for taking the time to let us know what happened when you travelled with us, Clinton. We’d recommend submitting a case to our Customer Relations team here: ba.com/information/help-and-contacts/complaints-and-claims The team will be able to review your experience in full and come back to you with a suitable response.
Paid for next day delivery but only 1 of 2 items arrived. Queried this with Iron Mongery Direct but no response received. Still don't know if or when I will receive the outstanding item.
5 December 2024
Reply from IronmongeryDirect
Good Morning Clinton
Thank you for taking the time to leave a review for us today, and also for speaking with me over the phone as well.
I am so sorry to hear that your order has arrived incomplete, this is certainly not what we expect for our customers.
As discussed, unfortunately the second parcel was initially delayed at the couriers sorting hub, this was then sent out for delivery on the next working day however there seems to have been an error with the parcel being marked as delivered when it was still with the courier.
These delays should not have happened and I will ensure this is looked into with our courier account manager to find out why this has happened and what can be done to ensure this does not happen again in the future.
I do completely understand the frustration and inconvenience that delays such as this can cause and I do sincerely apologise.
Your parcel is back out for delivery today and should be with you this afternoon.
I am also sorry to hear that you did not hear back from us when you reached out for some assistance, as mentioned we do not appear to have received your message so I do apologise about this.
We do very much appreciate all feedback that is left for us, so thank you for taking the time to leave your review and bring this to my attention.
If there is anything further you wish to discuss, or if there is anything else I can help you with, please do not hesitate to contact me on 0300 303 8821.
A simple order process, text message alert service which informs you of the dispatch of your order and swift arrival (even when choosing the 2-3day standard delivery option). No problems experienced since using Affordable Supplements, would recommend to a anyone considering such products!