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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Saudi Arabia - Planned Maintenance of Analytics Infrastructure Aug 6, 2026 08:00-10:00 UTC

Update - This is to inform you that there has been a slight change of the maintenance schedule.
New maintenance schedule is below.

Start (UTC): 06 August 2026 08:00
End (UTC): 06 August 2026 10:00
Purpose: Analytics infrastructure upgrade and optimization
Jul 14, 2026 - 10:01 UTC
Scheduled - We will be performing planned maintenance of advanced analytics infrastructure at our Saudi Arabia data center to upgrade core equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services listed hosted at the Saudi Arabia data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 06 August 2026 10:00
End (UTC): 06 August 2026 12:00
Purpose: Analytics infrastructure upgrade and optimization
Jul 13, 2026 - 13:46 UTC

Turkey - Planned Maintenance of Analytics Infrastructure Aug 6, 2026 08:00-10:00 UTC

Update - Please note the maintenance has been moved to 06 August 2026. The initial post reflects the updated schedule.
Aug 03, 2026 - 08:34 UTC
Scheduled - We will be performing planned maintenance of advanced analytics infrastructure at our Turkey data center to upgrade core equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services listed hosted at the Turkey center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 06 August 2026 08:00
End (UTC): 06 August 2026 10:00
Purpose: Analytics infrastructure upgrade and optimization
Jul 14, 2026 - 07:55 UTC

SSL certificate renewal of *.api-in.infobip.com Aug 6, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-in.infobip.com, timeframe:
- Start (UTC): 06 August 11:00
- End (UTC): 06 August 17:00

SSL Certificate information:
- Common Name: *.api-in.infobip.com
- Subject Alternative Name: *.api-in.infobip.com, api-in.infobip.com
- Valid until (UTC): 2026-12-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 05, 2026 - 00:31 UTC

SSL certificate renewal of *.api-id.infobip.com Aug 6, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-id.infobip.com, timeframe:
- Start (UTC): 06 August 11:00
- End (UTC): 06 August 17:00

SSL Certificate information:
- Common Name: *.api-id.infobip.com
- Subject Alternative Name: *.api-id.infobip.com, api-id.infobip.com
- Valid until (UTC): 2026-12-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 05, 2026 - 00:26 UTC

SSL certificate renewal of *.messaging-service.com Aug 6, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.messaging-service.com, timeframe:
- Start (UTC): 06 August 11:00
- End (UTC): 06 August 17:00

SSL Certificate information:
- Common Name: *.messaging-service.com
- Subject Alternative Name: *.messaging-service.com, messaging-service.com
- Valid until (UTC): 2026-12-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 05, 2026 - 00:29 UTC

SSL certificate renewal of *.api-br.infobip.com Aug 6, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-br.infobip.com, timeframe:
- Start (UTC): 06 August 11:00
- End (UTC): 06 August 17:00

SSL Certificate information:
- Common Name: *.api-br.infobip.com
- Subject Alternative Name: *.api-br.infobip.com, api-br.infobip.com
- Valid until (UTC): 2026-12-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 05, 2026 - 00:24 UTC

SSL certificate renewal of *.api-hk.infobip.com Aug 6, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-hk.infobip.com, timeframe:
- Start (UTC): 06 August 11:00
- End (UTC): 06 August 17:00

SSL Certificate information:
- Common Name: *.api-hk.infobip.com
- Subject Alternative Name: *.api-hk.infobip.com, api-hk.infobip.com
- Valid until (UTC): 2026-12-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 05, 2026 - 00:28 UTC

SSL certificate renewal of *.api-sg.infobip.com Aug 6, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-sg.infobip.com, timeframe:
- Start (UTC): 06 August 11:00
- End (UTC): 06 August 17:00

SSL Certificate information:
- Common Name: *.api-sg.infobip.com
- Subject Alternative Name: *.api-sg.infobip.com, api-sg.infobip.com
- Valid until (UTC): 2026-12-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 05, 2026 - 00:32 UTC

United States - Planned Maintenance of Analytics Infrastructure Aug 10, 2026 08:00-10:00 UTC

Update - This is to inform you that there has been a slight change of the maintenance schedule.
New maintenance schedule is below.

Start (UTC): 10 August 2026 08:00
End (UTC): 10 August 2026 10:00
Purpose: Analytics infrastructure upgrade and optimization
Jul 14, 2026 - 09:47 UTC
Scheduled - We will be performing planned maintenance of advanced analytics infrastructure at our United States data center to upgrade core equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services listed hosted at the United States data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 10 August 2026 10:00
End (UTC): 10 August 2026 12:00
Purpose: Analytics infrastructure upgrade and optimization
Jul 13, 2026 - 13:29 UTC

United States - Planned Maintenance of Network Infrastructure Aug 11, 2026 06:00-09:00 UTC

We will be performing planned maintenance of network infrastructure at our United States data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the United States data center. Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 11 August 2026 06:00
End (UTC): 11 August 2026 09:00
Purpose: Network infrastructure upgrade and optimization
Posted on Jul 15, 2026 - 08:26 UTC

EU Region-locked - Planned Maintenance of Analytics Infrastructure Aug 11, 2026 08:00-10:00 UTC

We will be performing planned maintenance of advanced analytics infrastructure at our EU Region-locked data center to upgrade core equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services listed hosted at the EU Region-locked center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 11 August 2026 08:00
End (UTC): 11 August 2026 10:00
Purpose: Analytics infrastructure upgrade and optimization
Posted on Jul 14, 2026 - 09:28 UTC

Multiple Locations - Planned Maintenance of MO Database Infrastructure Aug 12, 2026 09:00-10:00 UTC

We will be performing a planned maintenance of database infrastructure utilized by services for MO (Mobile Originated) configurations and traffic processing across multiple locations. This is being performed with the goal of optimizing and improving performance of MO configuration synchronization processes.

During the maintenance window, there may be a brief delay (up to 15 minutes) in MO configuration updates propagating across our systems. As a result, MO traffic on the affected channels could temporarily be processed using slightly outdated configuration settings. With this in mind, we advise not updating MO configurations during the maintenance window.
While further impact outside of the described is not expected and preventive measures are in place, there is an unlikely possibility of brief issues in general MO traffic processing.

Start (UTC): 12 August 2026 09:00
End (UTC): 12 August 2026 10:00
Purpose: MO database infrastructure optimization
Posted on Jul 29, 2026 - 08:40 UTC

United Arab Emirates - Planned Maintenance of Analytics Infrastructure Aug 12, 2026 12:00-14:00 UTC

We will be performing planned maintenance of advanced analytics infrastructure at our United Arab Emirates data center to upgrade core equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services listed hosted at the United Arab Emirates center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 12 August 2026 12:00
End (UTC): 12 August 2026 14:00
Purpose: Analytics infrastructure upgrade and optimization
Posted on Jul 14, 2026 - 07:22 UTC

Global (Europe) - Planned Maintenance of Analytics Infrastructure Aug 13, 2026 08:00-10:00 UTC

We will be performing planned maintenance of advanced analytics infrastructure at our Global (Europe) data center to upgrade core equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services listed hosted at the Global (Europe) center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 13 August 2026 08:00
End (UTC): 13 August 2026 10:00
Purpose: Analytics infrastructure upgrade and optimization
Posted on Jul 14, 2026 - 06:58 UTC

SSL certificate renewal of api-vn.infobip.com Aug 13, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate api-vn.infobip.com, timeframe:
- Start (UTC): 13 August 11:00
- End (UTC): 13 August 17:00

SSL Certificate information:
- Common Name: api-vn.infobip.com
- Subject Alternative Name: api-vn.infobip.com
- Valid until (UTC): 2026-12-26 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 11, 2026 - 00:19 UTC

SSL certificate renewal of *.api-id1.infobip.com Aug 13, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-id1.infobip.com, timeframe:
- Start (UTC): 13 August 11:00
- End (UTC): 13 August 17:00

SSL Certificate information:
- Common Name: *.api-id1.infobip.com
- Subject Alternative Name: *.api-id1.infobip.com, api-id1.infobip.com
- Valid until (UTC): 2026-12-26 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 11, 2026 - 00:21 UTC

SSL certificate renewal of *.email-api-in.infobip.com Aug 13, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.email-api-in.infobip.com, timeframe:
- Start (UTC): 13 August 11:00
- End (UTC): 13 August 17:00

SSL Certificate information:
- Common Name: *.email-api-in.infobip.com
- Subject Alternative Name: *.email-api-in.infobip.com, email-api-in.infobip.com
- Valid until (UTC): 2026-12-26 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 11, 2026 - 00:22 UTC

SSL certificate renewal of *.email-api.infobip.com Aug 13, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.email-api.infobip.com, timeframe:
- Start (UTC): 13 August 11:00
- End (UTC): 13 August 17:00

SSL Certificate information:
- Common Name: *.email-api.infobip.com
- Subject Alternative Name: *.email-api.infobip.com, email-api.infobip.com
- Valid until (UTC): 2026-12-26 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 11, 2026 - 00:26 UTC

SSL certificate renewal of api-za.infobip.com Aug 13, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate api-za.infobip.com, timeframe:
- Start (UTC): 13 August 11:00
- End (UTC): 13 August 17:00

SSL Certificate information:
- Common Name: api-za.infobip.com
- Subject Alternative Name: api-za.infobip.com
- Valid until (UTC): 2026-12-26 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 11, 2026 - 00:16 UTC

SSL certificate renewal of *.email-api-us.infobip.com Aug 13, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.email-api-us.infobip.com, timeframe:
- Start (UTC): 13 August 11:00
- End (UTC): 13 August 17:00

SSL Certificate information:
- Common Name: *.email-api-us.infobip.com
- Subject Alternative Name: *.email-api-us.infobip.com, email-api-us.infobip.com
- Valid until (UTC): 2026-12-26 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 11, 2026 - 00:24 UTC

Turkey - Planned Maintenance of Network Infrastructure Aug 13, 2026 18:00-20:00 UTC

We will be performing planned maintenance of network infrastructure at our Turkey data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the Turkey data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 13 August 2026 18:00
End (UTC): 13 August 2026 20:00
Purpose: Network infrastructure upgrade and optimization
Posted on Jul 27, 2026 - 13:42 UTC

SSL certificate renewal of *.mms.infobip.com Aug 19, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.mms.infobip.com, timeframe:
- Start (UTC): 19 August 11:00
- End (UTC): 19 August 17:00

SSL Certificate information:
- Common Name: *.mms.infobip.com
- Subject Alternative Name: *.mms.infobip.com, mms.infobip.com
- Valid until (UTC): 2026-12-30 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 15, 2026 - 14:07 UTC

SSL certificate renewal of *.api-us3.infobip.com Sep 2, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-us3.infobip.com, timeframe:
- Start (UTC): 02 September 11:00
- End (UTC): 02 September 17:00

SSL Certificate information:
- Common Name: *.api-us3.infobip.com
- Subject Alternative Name: *.api-us3.infobip.com, api-us3.infobip.com
- Valid until (UTC): 2027-01-13 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 29, 2026 - 00:46 UTC

SSL certificate renewal of *.api-ny2.infobip.com Sep 3, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-ny2.infobip.com, timeframe:
- Start (UTC): 03 September 11:00
- End (UTC): 03 September 17:00

SSL Certificate information:
- Common Name: *.api-ny2.infobip.com
- Subject Alternative Name: *.api-ny2.infobip.com, api-ny2.infobip.com
- Valid until (UTC): 2027-01-14 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 30, 2026 - 00:48 UTC

SSL certificate renewal of *.api-ae2.infobip.com Sep 3, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-ae2.infobip.com, timeframe:
- Start (UTC): 03 September 11:00
- End (UTC): 03 September 17:00

SSL Certificate information:
- Common Name: *.api-ae2.infobip.com
- Subject Alternative Name: *.api-ae2.infobip.com, api-ae2.infobip.com
- Valid until (UTC): 2027-01-14 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 30, 2026 - 00:46 UTC

SSL certificate renewal of *.mxtelecom.com Sep 3, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.mxtelecom.com, timeframe:
- Start (UTC): 03 September 11:00
- End (UTC): 03 September 17:00

SSL Certificate information:
- Common Name: *.mxtelecom.com
- Subject Alternative Name: *.mxtelecom.com, mxtelecom.com
- Valid until (UTC): 2027-01-14 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 30, 2026 - 00:49 UTC

SSL certificate renewal of api2.infobip.com Sep 9, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate api2.infobip.com, timeframe:
- Start (UTC): 09 September 11:00
- End (UTC): 09 September 17:00

SSL Certificate information:
- Common Name: api2.infobip.com
- Subject Alternative Name: api2.infobip.com
- Valid until (UTC): 2027-01-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jul 06, 2026 - 00:56 UTC

SSL certificate renewal of *.businessmessaging.co.uk Sep 10, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.businessmessaging.co.uk, timeframe:
- Start (UTC): 10 September 11:00
- End (UTC): 10 September 17:00

SSL Certificate information:
- Common Name: *.businessmessaging.co.uk
- Subject Alternative Name: *.businessmessaging.co.uk, businessmessaging.co.uk
- Valid until (UTC): 2027-01-21 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jul 07, 2026 - 00:58 UTC

SSL certificate renewal of *.infobip.net Sep 16, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.infobip.net, timeframe:
- Start (UTC): 16 September 11:00
- End (UTC): 16 September 17:00

SSL Certificate information:
- Common Name: *.infobip.net
- Subject Alternative Name: *.infobip.net, infobip.net
- Valid until (UTC): 2027-01-27 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jul 13, 2026 - 00:03 UTC

SSL certificate renewal of *.api-ca2.infobip.com Sep 17, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-ca2.infobip.com, timeframe:
- Start (UTC): 17 September 11:00
- End (UTC): 17 September 17:00

SSL Certificate information:
- Common Name: *.api-ca2.infobip.com
- Subject Alternative Name: *.api-ca2.infobip.com, api-ca2.infobip.com
- Valid until (UTC): 2027-01-30 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jul 16, 2026 - 00:29 UTC

SSL certificate renewal of *.api-ca.infobip.com Sep 17, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-ca.infobip.com, timeframe:
- Start (UTC): 17 September 11:00
- End (UTC): 17 September 17:00

SSL Certificate information:
- Common Name: *.api-ca.infobip.com
- Subject Alternative Name: *.api-ca.infobip.com, api-ca.infobip.com
- Valid until (UTC): 2027-01-30 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jul 16, 2026 - 00:28 UTC

SSL certificate renewal of *.api.infobip.net Oct 7, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api.infobip.net, timeframe:
- Start (UTC): 07 October 11:00
- End (UTC): 07 October 17:00

SSL Certificate information:
- Common Name: *.api.infobip.net
- Subject Alternative Name: *.api.infobip.net, api.infobip.net
- Valid until (UTC): 2027-02-17 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 03, 2026 - 00:12 UTC

Aug 5, 2026

Multiple Locations - Email and Agent OS service degradation
Resolved - This is to inform you that the incident has been resolved. During the incident timeframe, customers utilizing the Email and Agent OS services may have experienced issues with processing traffic. Additionally, usage through other products such as Conversations was also impacted.

Start: 05 August 2026 07:53 UTC
End: 05 August 2026 08:30 UTC
Impact: The incident caused processing issues for Email and AgentOS services
Aug 5, 08:39 UTC
Investigating - We are currently experiencing degradation of our Email and Agent OS services hosted across multiple locations. Customers using these services, either directly or through other products such as Conversations, may notice processing issues. Our designated engineering team is working on the issue, and we will keep you informed.
Aug 5, 08:18 UTC

Aug 4, 2026

Great Britain - Planned Maintenance of Analytics Infrastructure
Completed - The scheduled maintenance has been completed.
Aug 4, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 08:00 UTC
Update - Time Update:
We will be performing planned maintenance of advanced analytics infrastructure at our Great Britain data center to upgrade core equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services listed hosted at the Great Britain data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 04 August 2026 08:00
End (UTC): 04 August 2026 10:00
Purpose: Analytics infrastructure upgrade and optimization
Aug 4, 08:00 UTC
Scheduled - We will be performing planned maintenance of advanced analytics infrastructure at our Great Britain data center to upgrade core equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services listed hosted at the Great Britain data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 04 August 2026 10:00
End (UTC): 04 August 2026 12:00
Purpose: Analytics infrastructure upgrade and optimization
Jul 10, 07:58 UTC

Aug 3, 2026

India - Planned Maintenance of Analytics Infrastructure
Completed - The scheduled maintenance has been completed.
Aug 3, 13:23 UTC
Update - The scheduled maintenance window is being extended by approximately 30 minutes. We apologize for any inconvenience and will provide further updates as needed.
Aug 3, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 11:00 UTC
Update - Time Update:
We will be performing planned maintenance of advanced analytics infrastructure at our India data center to upgrade core equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services listed hosted at the India data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 03 August 2026 11:00
End (UTC): 03 August 2026 13:00
Purpose: Analytics infrastructure upgrade and optimization
Jul 14, 07:37 UTC
Scheduled - We will be performing planned maintenance of advanced analytics infrastructure at our India data center to upgrade core equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services listed hosted at the India data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 03 August 2026 13:00
End (UTC): 03 August 2026 15:00
Purpose: Analytics infrastructure upgrade and optimization
Jul 9, 13:26 UTC
Global (Europe) - Broadcast service degradation
Resolved - The issue has been successfully resolved and the service is once again operational.

Start (UTC): 03 August 12:33
End (UTC): 03 August 13:05
Impact: The users might not have been able to load the list of Broadcast templates and campaigns in Customer Portal
Aug 3, 13:11 UTC
Investigating - We are currently experiencing issues with Broadcast service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.
Aug 3, 12:46 UTC

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

India - The processing of inbound messages is partially disrupted
Resolved - The issue has been successfully resolved, and the service is once again fully operational.

Start: 31 July 2026 17:29 UTC
End: 31 July 2026 19:29 UTC

Impact: The incident caused delays in inbound message processing.
Jul 31, 19:34 UTC
Update - We are continuing to investigate this issue.
Jul 31, 19:20 UTC
Identified - We are currently experiencing issues with the MO service that processes events related to inbound traffic. As a result, some inbound messages are experiencing delays.

Our dedicated team has identified the issue and is working to restore the service as quickly as possible.
Jul 31, 18:31 UTC

Jul 30, 2026

SSL certificate renewal of *.api-sa2.infobip.com
Completed - Certificate renewal completed successfully
Jul 30, 11:08 UTC
In progress - Certificate renewal in progress
Jul 30, 11:08 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-sa2.infobip.com, timeframe:
- Start (UTC): 30 July 11:00
- End (UTC): 30 July 17:00

SSL Certificate information:
- Common Name: *.api-sa2.infobip.com
- Subject Alternative Name: *.api-sa2.infobip.com, api-sa2.infobip.com
- Valid until (UTC): 2026-12-12 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
May 28, 00:24 UTC

Jul 29, 2026

Indonesia - Planned Maintenance of Analytics Infrastructure
Completed - The scheduled maintenance has been completed.
Jul 29, 15:35 UTC
In progress - Scheduled Maintenance under progress. You may experience issues with analytics. We'll keep you posted on the progress.
Jul 29, 14:55 UTC
Update - Due to unexpected issues, the maintenance window has been extended. The works are expected to conclude within the next 30 minutes. We will keep you posted.
Jul 29, 13:58 UTC
Update - Time Update:
We will be performing planned maintenance of advanced analytics infrastructure at our Indonesia data center to upgrade core equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services listed hosted at the Indonesia data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 29 July 2026 11:00
End (UTC): 29 July 2026 13:00
Purpose: Analytics infrastructure upgrade and optimization
Jul 14, 07:52 UTC
Scheduled - We will be performing planned maintenance of advanced analytics infrastructure at our Indonesia data center to upgrade core equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services listed hosted at the Indonesia data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 29 July 2026 13:00
End (UTC): 29 July 2026 15:30
Purpose: Analytics infrastructure upgrade and optimization
Jul 9, 12:48 UTC

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

Hong Kong - Planned Maintenance of Network Infrastructure
Completed - The scheduled maintenance has been completed.
Jul 23, 20:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 18:00 UTC
Scheduled - We will be performing planned maintenance of network infrastructure at our Hong Kong data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the Hong Kong data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 23 July 2026 18:00
End (UTC): 23 July 2026 20:00
Purpose: Network infrastructure upgrade and optimization
Jul 8, 12:27 UTC
Multiple locations - Inbound processing and delivery report events are partially degraded.
Resolved - The issue has been successfully resolved and the service is once again operational.

Delivery reports related to inbound traffic were partially delayed due to intermittent issues with the MO service by processing and forwaring the delivery reports.

During the specified period, some delivery reports for inbound traffic and the corresponding events may have been delayed, causing notifications about the delivery status to not be updated immediately.

Start (UTC): 23-07-2026 15:01 UTC
End (UTC): 23-07-2026 15:37 UTC

Impact: Incoming traffic notification delayed for multiple channels.
Jul 23, 15:50 UTC
Identified - We are currently experiencing intermittent issues with the MO service that processes events related to inbound traffic. As a result, some inbound delivery reports are experiencing delays.

Our dedicated team has identified the issue and is working to restore the service as quickly as possible.
Jul 23, 15:39 UTC

Jul 22, 2026

Indonesia - Emergency Maintenance of Network Infrastructure
Completed - The scheduled maintenance has been completed.
Jul 22, 20:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 18:00 UTC
Scheduled - We will undergo an emergency network maintenance activity at our Indonesia data center. This work will be performed by our Internet Service Provider (ISP). As part of ongoing infrastructure improvements, our ISP provider will upgrade the network infrastructure.

Preventive measures are in place to minimize impact; however, intermittent connectivity interruptions may occur for services hosted at the Indonesia data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window. Our teams will closely monitor the activity throughout the maintenance window to minimize any potential risk.

Start (UTC): 22 July 2026 18:00
End (UTC): 22 July 2026 20:00
Jul 20, 07:56 UTC
Pakistan - Planned Maintenance of Analytics Infrastructure
Completed - The scheduled maintenance has been completed.
Jul 22, 15:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 11:30 UTC
Scheduled - We will be performing planned maintenance of advanced analytics infrastructure at our Pakistan data center to upgrade core equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services listed hosted at the Pakistan data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 22 July 2026 11:30
End (UTC): 22 July 2026 13:30
Purpose: Analytics infrastructure upgrade and optimization
Jul 8, 11:30 UTC
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