Audience

Help Desk software built for customer support. Reduce costs and improve customer satisfaction at the same time.

About TeamSupport

TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort.

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Pricing

Starting Price:
$50.00/month/user
Pricing Details:
Per month per user with annual billing
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 5 User Reviews

Overall 4.8 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.4 / 5
support 4.8 / 5
More Reviews Write a Review

Company Information

TeamSupport LLC
Founded: 2009
United States
www.teamsupport.com

Videos and Screen Captures

TeamSupport-ChartOfTickets

TeamSupport-ChartOfTickets

TeamSupport-ChartOfTickets TeamSupport-Dashboard TeamSupport-Reports
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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online

TeamSupport Frequently Asked Questions

Q: What kinds of users and organization types does TeamSupport work with?
Q: What languages does TeamSupport support in their product?
Q: What kind of support options does TeamSupport offer?
Q: What other applications or services does TeamSupport integrate with?
Q: Does TeamSupport have a mobile app?
Q: What type of training does TeamSupport provide?
Q: Does TeamSupport offer a free trial?
Q: How much does TeamSupport cost?

TeamSupport Product Features

Complaint Management

Case Management
Complaint Classification
Customer Complaint Tracking
Feedback Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Corrective Actions (CAPA)
Forms Management
Social Media Monitoring
Survey Management

Customer Experience

Survey Management
Customer Segmentation
Action Management
Feedback Management
Knowledge Management
Sentiment Analysis
Analytics
Dashboard
Multi-Channel Collection
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Knowledge Base
Live Chat
Performance Metrics
Self Service Portal
Surveys & Feedback
Call Center Management
Email Management
Queue Management
Social Media Integration
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Asset Management
Network Monitoring

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
Issue Auditing
Issue Scheduling

TeamSupport Verified User Reviews

Write a Review
  • Lynn J.
    Marketing Specialist
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 5,000 - 9,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Effective and Affordable Customer Support"

    Posted 2021-02-01

    Pros: TeamSupport ensures customers needs are heard and solved immediately.
    Again, TeamSupport has a design that is immediate to understand.
    The pricing of TeamSupport is attainable and suitable to many users.

    Cons: However, the developer should establish an updated theme or background color, to suite the current business desires. But the other features operates without failure.

    Overall: Communications with our clients is easy because TeamSupport issues an instant support system. Furthermore, TeamSupport increases the product or services awareness to customers.

    Read More...
  • A TeamSupport User
    Customer relations and marketing specialist
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Excellent help desk tool"

    Posted 2020-11-16

    Pros: For the business help desk, TeamSupport is a highly capable and excellent tool, that offers live chatting, real-time alerting, support feedback, self-help, ticketing, cross-platform support, and integration with other tools. We are pretty happy with this solution.

    Cons: Never encountered any major or serious problems.

    Overall: My support team loved this help desk platform. It offers excellent features to make tickets and support channels effortlessly. We are very happy and will suggest everyone try this solution.

    Read More...
  • A TeamSupport User
    Senior Consultant
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Reliable help desk"

    Edited 2020-11-14

    Pros: TeamSupport is a pretty advanced and reliable tool for business help desk solution. It offers a seamless experience to both end-users. On a broader scale, it helps to deal with many clients and their tickets. "Ticketing" and "Self-help portal " is a great addition.

    Cons: No cons, we are happy with this solution. Great tool.

    Overall: My experience has been great with TeamSupport. It's easy to use and provides a great ability to manage help desk solutions. Overall, TeamSupport is a great tool, I highly recommend it.

    Read More...
  • A TeamSupport User
    Senior Project Manager
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Strengthen your customer support"

    Edited 2020-11-10

    Pros: To strengthen our customer support we trusted and implemented TeamSupport and the result was amazing. It's easy to implement and improve interaction with the customer for their questions. The interface is intuitive for end-users. Ticket and customer management is easy.

    Cons: I liked its omnichannel support system. Great tool.

    Overall: TeamSupport is a vital helpdesk solution in my organization. It's an intuitive and feature-rich tool to give its user the best support. The support ticketing was easy to manage and maintain records.

    Read More...
  • Anirudh S.
    Ops Manager
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Good start with TeamSupport"

    Posted 2020-10-16

    Pros: We have inducted TeamSupport system in our organization and its output is good. For community building and complaint management, its standards are high. Our team easy accepted the system. Its simple interface helps the user to adapt and provide their inputs. user can notify with the latest updates.

    Cons: As far as usage, only the compatibility issue faced in iOS version only as some user have iPhones and most of them Android. Sync will delay only and no other major issues faced.

    Overall: Its team collaboration, sharing of folders, complaint management and notifications will be good. Its interface and integrations with third parties for calendar sync & mail sync is very good.

    Read More...
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