IFS

Work orders and service requests are often used interchangeably, but they serve different purposes. A work order is designed to manage and control work that has already been defined. A service request is about understanding a need and determining the right response before work begins. While the distinction may seem subtle, it can have a significant impact on how organizations capture demand, allocate resources, and deliver consistent outcomes for customers. In his latest article, Jeremy Harpham explores where work orders and service requests fit within modern service operations, and why choosing the right starting point can create a clearer path from request to execution.

What separates companies that just talk about sustainability from those that actually live it? Sustainability Board Representative Jacqueline de Rojas CBE and our Chief Sustainability Officer Sophie Graham sits down to talk about the shift from presentations to action. Transformation happens when sustainability moves off the slides and goes directly into the decision a business makes every day. That is the moment it stops being an agenda item and becomes part of who a company is. Watch the full conversation on YouTube - https://ifs.link/KUWX1c #Sustainability #IndustrialAI

What a day we had, joining the Future of Field Service Live community in London today. The room was full of service leaders talking about the challenges they face and how they're working to do things better. Here's what stayed with us; 🔋 Rob Stephenson 🐙's keynote on protecting your energy, and why it matters so much for high performer. 🧠 Natasha Nelson, CTO Services at Schneider Electric, on amplifying human expertise and how they're using agentic AI across their service operation. ✨ Patrycja Sobera, SVP and GM, Digital Workplace Solutions at Unisys, on expanding what service can be through the lens of experience. 📈 Simon-Kucher 's workshop on unlocking the revenue power of the frontline, drawing on their joint research with Future of Field Service. 🤝 A think tank with Clinten van der Merwe (SVP/Head of EMEA, TOMRA Recycling), Yasir Sheikh (Global Service Transformation Leader, Honeywell) and our own Nick Vandivere (Chief Innovation Officer, IFS Nexus Black) on keeping technology people-centric, from selection to everyday us. A huge congratulations to the 2026 Stand Out 50 Leaders, announced live on the day. It was a real privilege to be in the room for it. Thank you to Sarah Nicastro and the Future of Field Service team for building a community that truly serves its members. We're proud to support it #FOFS #IndustrialAI

Here’s a thought … Anyone can write "customer first" on a slide. The real test is delivering that experience day in, day out, across thousands of customer interactions. That's why we're pleased to have Mathias Lentfer speaking at #IFSUnleashed. As SVP Global Customer Service at Jungheinrich AG, Mathias helps lead an organisation of more than 6,500 service technicians operating across 40 countries. When service is delivered at that kind of scale, you're not talking about theory anymore. You're talking about how technology, people and processes come together to solve real customer problems every day. If customer experience, service performance or operational excellence are on your radar, this should be a really valuable discussion. Sign up for IFS Unleashed here https://ifs.link/R5liyP #IndustrialAI #IFSUnleashed

A lot can change in a year. When Dynamic Manufacturing, Inc. attended IFS Unleashed last year, the team was still early in its IFS journey. Today, they're live on the platform, gaining real-world experience, and looking ahead to what's next. In the latest episode of our Road to Performance series, Tyler Sarich sits down with Johnny Bellantuono, CEO of Dynamic Manufacturing, Inc. and Albert Sinram, Project Manager for IFS Implementation & ERP Analyst, to discuss what performance means to their business: continuous improvement, on-time delivery, and defect-free products. The conversation also explores how their perspective has evolved since last year's event and why they're excited to return to Unleashed with fresh insights, new challenges, and a renewed focus on driving business value. Every stop on the Road to Performance tells a different story. Dynamic Manufacturing's is a reminder that performance isn't a destination, it's a commitment to continuous improvement. 🎥 Watch the full conversation below. 📍Heading to Orlando? Join us at #IFSUnleashed 2026 to hear from customers like Dynamic Manufacturing, connect with industry leaders, and discover what's next in Industrial AI. Register today:https://ifs.link/fetNyC #RoadToPerformance #IndustrialAI

Fast decisions require more than just speed. They require trust. Cadillac Formula 1® Team 1 team CIO Chris Green shares how every decision is powered by strong processes and trusted data. That’s where IFS provides the digital backbone that allows the team to act with confidence. #IFSCadillacF1 #IndustrialAI

Is your business experiencing the challenge of working out how to turn those technology opportunities into something meaningful for the business. It tends to be where plenty of transformation programmes succeed or fail. That's why we're really pleased to have Claire Reid speaking on the Executive Track at #IFSUnleashed. As Chief Technology & Innovation Officer at PwC UK, Claire spends her time helping organisations navigate complex technology, AI and transformation challenges whilst keeping one eye firmly on long-term value. We are particularly interested in hearing her perspective on what separates organisations that talk about innovation from those that put it to work. If that's a question you're grappling with too, this should be a really interesting conversation. Sign up for IFS Unleashed here https://ifs.link/vH82wg #IndustrialAI #IFSUnleashed

We could have invited our customers to another panel discussion. Instead, we loaded up a Cadillac Escalade IQ and hit the road. Over the next several weeks, Road to Performance will take us across the U.S. for candid conversations with the people behind some of our most essential industries. We want to better understand what it takes to drive performance today, which challenges are becoming harder to navigate, and how leaders keep moving forward when standing still isn't an option. We're starting in Chicago 📍 Along the way, we'll hear what's top of mind for our customers and what they hope to explore, challenge, and uncover at #IFSUnleashed 2026 in Orlando this October. Let's drive. Join us Oct. 12-16 in Orlando, FL for IFS Unleashed: https://ifs.link/GDUejA #RoadToPerformance #IndustrialAI