Zest Car Rental Omdömen 

Great car,great service

So yeah they deserve the 5star

Excellent car hire service. Good quality car and good pick up and collection points. The price was reasonable and it was easy to book.

No hassle , very easy straightforward very helpful polite staff at the airport. I had a very good experience as I’ve had in the last few years.

Ive used them for years. They've always been great. Free additional driver and never had the usual hard sell on insurance at the collections desk.

Staff were very helpful and efficient, taking no time at all to book all the appropriate paperwork in. The car was waiting, literally a new car that was ideal for us being an automatic gearbox. Great service.

Smooth transaction. Great car. Polite staff and generally very satisfied

Very easy and straight forward. No hard sell at the point of collecting the car. The retailer was very friendly and informative so made the process so smooth. Will be using you again. Highly recommend.

Competitive pricing, great choice of cars and simple service at airport pick up and drop off. Would recommend!

Over many years, Zest has facilitated car rental for me on Madeira .... each time with the same rental company (my choice). The process is staight forward with multiple choices of companies and cars on the website. Highly recommended ... especially the ability to arrange full, comprehensive insurance cover.

Our car was ready when we landed at Faro airport. Paperwork and keys handed to us quickly and our holiday was underway.

Good communication and with the extra insurance there was no hassle when collecting the car

Excess insurance is included in the price

A game changer. I hate hiring cars. So many poor/shady operators. Zest was brilliant start to finish. Extremely clear communications - particularly about us being fully insured and being able to decline additional insurance without worrying. Very smooth process. I needed to change my contact details about a month before we travelled and - this shouldn’t stand out - it was done easily and without any problems in a one minute phone call. I will never hire cars any other way!

Feel very let down by zest.
First time using them largely off the basis of good customer service reviews, but sadly that’s not the experience we have had. As a result I would recommend avoiding booking a rental via Zest.

We booked with zest for car hire in Italy via Noleggiare and paid for Zests top up insurance.
On arrival to collect the car and after being told on clearly prior to and after making the booking about the credit card types that were acceptable to pay the deposit with (I had a visa and a Mastercard credit card which both fit the conditions I’d been told) the agent at the desk told me both my credit cards weren’t suitable. Apparently I needed a ‘non revolving’ card (I think like a charge card, not a credit card) and showed me these terms on their website etc. They told me they had this problem with zest before that zest hasn’t informed customers of these conditions and they’d told zest in the past to correct this. This clearly hadn’t happened.

I immediately rang zest for this good customer service I’d heard of and spent an hour or more between phone calls including the zest operative speaking to the rental agent on my phone to try to sort it out. We arrived in Milan late afternoon after a loooong travel already and had a 2 hour drive with 2 small children ahead of us to our accommodation… so was very disheartened when the zest agent initially suggested we just cancel our deal with zest and try to book another car ourselves from another desk. It felt likes Zests default was just to abondon us. apparently the only deals they could find with agencies they work with I’d have had to wait several more hours to pick Up the car and pay roughly €1000 extra for so I didn’t fancy our chances of getting the service we’d already paid for at the price we’d already paid if a professional broker couldn’t. I was understandably very upset about this and pleaded with zest find me another solution. After they spoke to the Noleggiare agent again it was the zest agent who then suggested to me that if I paid for the Noleggiare insurance (over £400 worth) I wouldn’t have to pay the deposit and therefore could leave with the car I’d booked using the card I had. The Zest agent told me it would be zests ‘intention’ to refund me this cost. So with very little option ahead of me to get my two small children to our accommodation anywhere near on the same day our journey started I agreed to this in the interests of keeping our holiday vaguely on track and paid the extra money. About a 50% increase on the total rental cost I had bargained and budgeted for and including meaning I had now effectively paid for insurance twice.
As requested we sent zest paper work of the payment we made and all was good for the rest of the holiday.
But on our return we’ve had next to nothing out of Zest. They seemingly refuse to tell me their position on refunding me and keep just telling me they are trying to get a response from Noleggiare. My feeling given what I heard is that zest were at fault here, but either way, it was zest who sold me a service and did not deliver the service on the terms I was sold on, so my feeling is that zest should see me right, and recoup it from Noleggiare if they see fit. But after several chasing emails over 5 weeks since our holiday ended (7 weeks since the rental started) I get no substantive responses, only holding emails with no
ETA and no sense that Zest care about me or my money.
I’ve paid over £400 for insurance that I shouldn’t have had to on top of already paying around £80 for zests insurance but no suggestion yet of getting a penny back. if have been told up front about the card conditions I wouldn’t have booked this rental with Zest.
After trying and failing to deal with the matter directly with zest I’m going to turn to seeing if claiming via my credit card company for missold services can help me.
I don’t recommend booking anything via Zest.

Great service exactly what I needed fabulous customer service and price

Easy web site to use. Full insurance included at most locations. Excellent prices

Easy booking process and good quality car from Centauro Málaga airport.

Easy to book online, guaranteed make/model and included good extras like 0 excess insurance. Pickup at hire company was smooth, they went out of their way to help us with our luggage. Return simple too.

Zest was a good experience. This is the first time in the last 5 hires that the hire company didn’t try to scam me for spurious damage when I returned the car and I have tried premium brands, budget brands and even the airline. I suspect it is due to local companies having to work with Zest and them being held to account. You still get the fairly slow, manual collection experience but the car was in good condition and they were friendly and helpful.