Wie kann man eine so tolle App so mit KI versauen? Zum Überprüfen von Grammatik und zur Unterstützung des Sprachstils war Grammarly perfekt. Deshalb habe ich mir auch die (nicht ganz günstige) Pro-Ver... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
overall, i do really like grammarly. i decided to leave a review because i took on a free trial and thought i had cancelled. i went to talk to grammarly's chat bot, and i typed literally 3 messages an... Se mer
It would be a helpful tool if it wasn't confused by simple grammar. I'll write a question, and it'll want to remove the question mark. Not to mention that it constantly jams its UI in front of the too... Se mer
Företaget har svarat
Free trial was great, and I got access to all features. Only problem, as a college student, was that I can't be expected to juggle flight labs, classes, and work at the same time while looking out for... Se mer
Företagsinformation
Kontaktuppgifter
548 Market Street, #35410, San Francisco, CA 94104, USA
- support@grammarly.com
- www.grammarly.com
3,1
Medel
10 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 56 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Früher super - nun leider durch KI erheblich verschlechtert
Wie kann man eine so tolle App so mit KI versauen? Zum Überprüfen von Grammatik und zur Unterstützung des Sprachstils war Grammarly perfekt. Deshalb habe ich mir auch die (nicht ganz günstige) Pro-Version gekauft. Nun muss man mit einer KI chatten, um die simpelsten Änderungen vorzunehmen. Ich werde die Pro-Version wohl kündigen. Das Programm ist leider nicht mehr intuitiv oder gar leicht handhabbar.
5 november 2026
Omdöme utan inbjudan
Svar från Grammarly
Hi Maria,
We appreciate you taking the time to share your feedback with us.
It sounds like you're having trouble with the new AI-driven experience, and we're sorry it's made Grammarly feel less intuitive for your everyday grammar and style checks. We've shared your feedback about needing to chat with an AI for simple changes with our product team for consideration.
We would love to learn more about the difficulties you've experienced so that we can look into this further. Could you please contact us at http://gram.ly/3gSJ5wO? Our support team will be happy to assist you and help you get the most out of our product offerings.
Please also know that you can always pop over to support.grammarly.com to check our knowledge base, where you’ll find lots of helpful information about our product offerings.
Thanks again,
Grammarly Support Team
Helpful for my work to check grammar
4 november 2026
Omdöme utan inbjudan
Waste of money
Waste of money. Don’t waste your time and money on this. Use Claude or chatgpt, you’ll get better results. Subscribed by accident no refund too expensive
20 oktober 2026
Omdöme utan inbjudan
Svar från Grammarly
Hi Mary-Clare,
Thank you for taking the time to leave us a review, and we’re sorry that you had a negative experience.
If you decide to give us another chance to improve your experience, please create a new support ticket through this link: http://gram.ly/3gSJ5wO
We look forward to hearing from you and putting things right.
Thanks again,
Grammarly Support Team
Canceling subscription is too complicated
Way too many steps to cancel your subscription which feels very scummy.
1 november 2026
Omdöme utan inbjudan
now just useless AI
I have used Grammarly for a long time. I really liked it; it was helpful in many ways — so much so that I even paid for it.
Now it is AI hellscape - it can't do grammar, can't spell - lies constantly - sure it sometimes admits it was wrong when you pressure it - it is just awful and useless
like a lot of other things - it worked great then "let's go AI"
Now it is worthless, useless, helpless - I have just canceled my subscription
26 oktober 2026
Omdöme utan inbjudan
Great company
Great company. When I had a concern they addressed it right away and made sure I was satisfied as a customer.
31 oktober 2026
Omdöme utan inbjudan
It suggested my assignment was 98% AI
Grammarly said my assignment was 98% AI. I hadn't used any AI tools at all and hadn't intended to create an AI score. The assignment was my first draft and was written entirely from my notes. I hadn't even put it through any grammar/spell checkers... nothing at all! It causes significant anxiety for no reason.
31 oktober 2026
Omdöme utan inbjudan
Svar från Grammarly
Hey Stephanie,
Thanks for sharing your experience. We’re sorry this caused you stress, especially when you’d written the assignment yourself.
Our AI detection model is designed to minimize false positives, but in rare cases, human-written text may share patterns, sentence structures, or levels of complexity that resemble AI-generated content. As with any AI-detection tool, the results are best viewed in a broader context rather than as an objective source of truth. If you’d like to learn more about how it works, this article is a good place to start: https://gram.ly/3NmyAGl
We also encourage you to try Authorship. Instead of analyzing how your writing reads, it helps you keep track of how it was actually written and generates a report you can share. As a result, it provides a more reliable picture of its origin than AI detection alone. You can learn more in our Help Center: https://gram.ly/44BBDiJ
Sincerely,
Grammarly Support Team
Wrong Corrections
Grammarly is suggesting changes that are incorrect. It is underlining words spelled correctly and telling the author to change them to something spelt wrong. This is frustrating and inconvenient.
30 oktober 2026
Omdöme utan inbjudan
Svar från Grammarly
Hi Kylie,
Thank you for bringing this issue to our attention. We'd be happy to look into this.
Could you please contact our customer support team by submitting a request at http://gram.ly/3gSJ5wO and provide the original sentence or paragraph where the problem occurred?
Our team will need specific examples in order to investigate the issue and implement a fix.
Thanks again,
Grammarly Support Team
Grammerly is helpfull but the fact that it causes you more Grammer errors then it is fixing your own.
Grammerly is helpfull but the fact that you correct one thing and it will mess up everything else . it will take away spaces or add commas and it jumbles up everything , instead of correcting everything down the line it will completly rewrite and mess up your whole paper and it just causes you more stress and time to click threw everything to fix all the mistakes the app had made on your paper instead of doing its job and correcting it. This app is good for limited reasons but its so much morw work to have to go back in and fix its mistakes when it should be fixing yours. Im severly unhappy with this and had to remove it completly off everything. And not only that but it just sucks with alwasy having to pay for stupid stuff.
28 oktober 2026
Omdöme utan inbjudan
Svar från Grammarly
Hi Erika,
We're sorry Grammarly hasn't been working as expected. We'd like to take a closer look and help.
Could you please contact us at http://gram.ly/3gSJ5wO and include a screenshot showing the issue? This will help us investigate further.
We look forward to hearing from you and finding a resolution.
Thanks again,
Grammarly Support Team
Terrible Customer Service and Overpriced
I normally don't leave reviews but this was such a bad experience I went out of my way to leave a review.
The customer service is one of the worst I've ever experienced. You just email a generic account and multiple different people will respond to the same service ticket and don't read the thread. So it gets confusing.
I needed to simply switch the email on my account to a different one (I provided receipts to confirm it was my account). Then I couldn't switch it because I already had an account on the email I now use. They wouldn't switch the membership to the new email and instead wanted me to delete the account associated with my new email. This should be simple but you have to jump through a bunch of hoops with their new parent company just to do this who doesn't respond to service requests.
The billing is also confusing and it costs $64 per quarter now which is just a rip off. There's equally good competitors who charge much less or are free.
So it's overpriced and if you have a problem you're out of luck on getting it solved.
28 oktober 2026
Omdöme utan inbjudan
Svar från Grammarly
Hi Adam,
Thank you for taking the time to leave us a review, and we’re sorry that you had a negative experience with our customer support team.
We agree that it is important to fully understand your ticket history and provide consistent support throughout. We always appreciate hearing from our users because it helps us improve. Please rest assured that we’ve shared your comments with our team for review.
Additionally, please allow us to clarify: Grammarly’s plans that cover more than one month are billed as one charge. However, to ensure that our users are aware of the cost savings of the quarterly or annual subscription, we also list prices by the average cost per month.
We're sorry for any misunderstanding in this regard and hope that this explanation helps.
Thanks again for your feedback, and please don’t hesitate to reach out at http://gram.ly/3gSJ5wO if you have any further questions.
Sincerely,
Grammarly Support Team
The customer service team responded…
The customer service team responded quickly and went above and beyond to resolve the issue, exceeding my expectations.
22 oktober 2026
Omdöme utan inbjudan
Just terrible..
Terrible. It pops up all the time with "pro" suggestions. The suggestions are often incorrect. It's also an ABSOLOUTE PAIN IN THE BUTT to remove from your PC. DON'T BOTHER!
23 oktober 2026
Omdöme utan inbjudan
Svar från Grammarly
Hi Lily,
Thank you for taking the time to leave us a review, and we're sorry to hear about your experience. We've passed your comments along to our team for their consideration.
Please know that uninstalling Grammarly should only take a few steps: https://gram.ly/4pftjh2
If that doesn't help, or if you have any other concerns, you're always welcome to contact us directly at http://gram.ly/3gSJ5wO to share your feedback.
We are committed to making your experience with Grammarly pleasant and rewarding.
Thanks again,
Grammarly Support Team
Quite a costy service but worth it
Quite a costy service but worth it.
I tried the 7-day trial period, got accidentally charged after but I was helped within seconds and got the refund. I appreciate fast costumer services.
22 oktober 2026
Omdöme utan inbjudan
Grammarly was great
Grammarly was great. Then they made changes when the AI came. Now is not user friendly. Now is not working for what should work. Any other corrector works better.
7 oktober 2026
Omdöme utan inbjudan
Svar från Grammarly
Hi Alfonso,
Thanks for taking the time to share your feedback. We’ve passed it along to our team, and we appreciate you helping us make Grammarly better.
If you’d like to share anything else, you can reach us directly at http://gram.ly/3gSJ5wO.
We are committed to making your experience with Grammarly pleasant and rewarding.
Thanks again,
Grammarly Support Team
It would be a helpful tool if ...
It would be a helpful tool if it wasn't confused by simple grammar. I'll write a question, and it'll want to remove the question mark. Not to mention that it constantly jams its UI in front of the tools I'm trying to use. Having previously been a subscriber, I'll now be switching to an alternative because it's mindbendingly frustrating to be gaslit by a Chrome Plugin.
21 oktober 2026
Omdöme utan inbjudan
Svar från Grammarly
Hi Jesse,
We’re sorry to hear about your experience. We care deeply about our users’ satisfaction and would like to look into the problems you reported.
Could you please reach out at http://gram.ly/3gSJ5wO and include a screenshot of what’s happening? This will help us gather more details and determine how we can resolve the issue.
We look forward to hearing from you and finding a resolution.
Thanks again,
Grammarly Support Team
Became overcomplicated
I've been using Grammarly for over 10 years, and I finally decided to get the pro version two years ago. I was enjoying it and loved the new AI features, especially the different rephrasing options. However, the recently added chat feature and the new layout, and excessive prompting which reorganizes all the tools, have made the website overly complicated and slower to use. I'm genuinely considering canceling my subscription.
19 oktober 2026
Omdöme utan inbjudan
Svar från Grammarly
Hello,
We appreciate you taking the time to share your feedback with us.
We've passed this along to our team for their consideration. Please know that you're always welcome to contact us directly at http://gram.ly/3gSJ5wO to share your feedback or concerns.
We are committed to making your experience with Grammarly pleasant and rewarding.
Thanks again,
Grammarly Support Team
Not beneficial maybe a bit but not much
It's broken, and when I make it edit, it adds a duplicate of the words. Also, there's this new thing where I have to wait 8 days for more generations; it is a very frustrating app. I like how it makes my writing better, but still broken.
20 oktober 2026
Omdöme utan inbjudan
Svar från Grammarly
Hi there,
We’re sorry to hear that Grammarly is duplicating words in your text. We’d like to take a closer look and help.
Could you please reach out at http://gram.ly/3gSJ5wO with a screenshot of the issue so that we can gather more details and see what we can do to fix it?
We look forward to hearing from you and finding a resolution.
Thanks again,
Grammarly Support Team
Not helpful for competent writers
As a competent writer, I found Grammarly's suggestions to be more of a hindrance than a help. The constant prompting to try the paid version is very frustrating.
19 oktober 2026
Omdöme utan inbjudan
Svar från Grammarly
Hi Annette,
We appreciate you taking the time to share your feedback with us.
We've passed this along to our team for their consideration. Please know that you're always welcome to contact us directly at http://gram.ly/3gSJ5wO to share your feedback or concerns.
We are committed to making your experience with Grammarly pleasant and rewarding.
Thanks again,
Grammarly Support Team
easy to refund, and honestly overall good service!
overall, i do really like grammarly. i decided to leave a review because i took on a free trial and thought i had cancelled. i went to talk to grammarly's chat bot, and i typed literally 3 messages and got my money refunded. so much easier than i expected! maybe i shouldn't be praising how easy it is to refund a subscription as that perhaps should be the standard but... there's just so many companies that make it impossible to refund a subscription! so grammarly really takes the cake here with ease!
15 oktober 2026
Omdöme utan inbjudan
This company has taken £120
This company has taken £120. from my account. I have attempted emailing them, but all get chucked back. I have spoken to their AI online, which says they have not taken any money from my account. My bank is now recovering the money. Absolutely terrible company of crooks
22 augusti 2026
Omdöme utan inbjudan
Svar från Grammarly
Hi Darren,
We are sorry to hear you had trouble trying to contact our Support team. You can always submit your request here: http://gram.ly/3gSJ5wO
We’re looking forward to receiving your response and resolving your issue.
Thank you,
Grammarly Support Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.