Dollar Rent A Car Omdömen 

Absolutely appalling experience at Dollar LAX – over 5 hours waiting for a prepaid car

Without doubt one of the worst car rental experiences we have ever had.

We arrived at Dollar LAX after a long flight from the UK to collect a vehicle that had already been booked and prepaid.

We were initially told that a car would be available in approximately one hour and that we would be prioritised because staff knew we had just arrived after a long flight.

That one-hour wait turned into more than five hours.

We were left at the Dollar facility throughout the night, exhausted and repeatedly waiting for a vehicle that should have been available as booked.

Eventually, after hours of waiting, we were finally told that a car had been allocated to us. We went to the number/location Dollar provided — and there was no car there!

We had to go all the way back to Dollar staff, who then had to try to locate the vehicle themselves. We were not the only ones. At least three other customers were also unable to find vehicles they had supposedly been allocated. It was complete chaos.

We eventually obtained our vehicle and finally left Dollar at approximately 4:30am.

Because of this extraordinary delay, we effectively lost the first night’s use of our already-paid-for hotel accommodation and the beginning of our holiday was completely ruined. Instead of getting to our hotel and sleeping after travelling from the UK, we spent the night waiting for Dollar to provide the car we had already paid for.

A short delay can happen. More than five hours for a prepaid vehicle, followed by allocating us a car that couldn’t even be found, is completely unacceptable.

We have retained evidence and are making a formal complaint seeking appropriate compensation for the delay, disruption and consequential loss.

Dollar LAX seriously needs to investigate how its operation was allowed to become such a shambles.

Absolutely unacceptable service and an appalling start to our holiday.

The girl who was there red hair I forget her name she charge me twice. I call customer service why they charge me twice but they told me the same thing will not be any charge, they are so dumb. They need better workers good customer. Not Dumb people didn’t how to work and they only do charge twice no explanation no apology nothing.

If I could leave ZERO stars, I would. This has been the worst rental car experience. I booked through Priceline and made the reservation at least a month in advance. Arrived to the airport and they said they did not have any cars available, but are working on it. I’ve been here for over two hours waiting, with over 30 people in line. The customer service reps leave the counter and go on break multiple times and leave the desk unattended. I would never recommend this place to anyone.

DOLLAR aéroport d'Orly
réf:L24615152C1 vendredi 13 juin 2025
Pris la voiture avec seulement 6/8 du réservoir.Ai fait remarquer à l'employé.Tout en mogréant,a rempli une remarque sur son ordinateur.Par la suite,ai demandé un remboursement du quart de la valeur du réservoir dans la mesure où j'avais rempli la totalité du réservoir.Malgré plusieurs réclamations par courriel,téléphone,n'ai jamais reçu le moindre remboursement.

There are so many options out there and got reeled in by a promotion or I would have never or will ever in the future rent from this company again. First the counter experience from the man refusing to listen and kept talking at a high speed like an auctioneer adding an extra $500 dollars to coverage under their insurance when I said repeatedly that I have my own full coverage insurance and to please stop and listen. To the experience of finally picking up the vehicle which was not at spot 67 but at spot 30. When I approached an employee she appeared high and kept asking me to repeat myself because she couldn’t remember what I said, which is the vehicle in spot 67 is not my vehicle, her remedy to this issue is that I walk around and keep clicking the fob until I find my vehicle. Ok, not ok!!! I finally found the vehicle in spot 30. Educate your staff to articulate, not rip off customers and don’t get high while on the clock. In the end in space 30 I got a Toyota Corolla that had no coolant and overheated which left me with the only choice but stop at Auto Zone and fill it. When I returned the vehicle and explained the coolant issue and reimbursement she laughed. Never again!!

Book flight and rental car (Dollar)package via Orbitz. When my husband approached Dollar's counter, they struggled to find his reservation. After a delay, he finally received a vehicle. When he checked his receipts upon his return home, he discovered that Dollar had charged his for a "Damage Waiver" for $314.93 and "Premium Emergency Roadside Service" for $69.93, costing a total of $446.44. This amount far exceeded the original package price of the rental AND my husband had not consented to those up charges. (Our auto insurance and AAA membership have us covered.)

My advice is two-fold: Stay away from Dollar, and be leery of those packages.

Nie wieder „Dollar“-Autovermietung.
Hatte dort für 6 Wochen einen Wagen gebucht, wollte dann noch ein paar Tage dazubuchen. Aber „Dollar“ versteckt sich vor seinen Kunden:

Die Buchungsbestätigung kam von einer „nopeply“-Adresse. Eine Emailadresse wird nicht genannt. Sie ist nicht mal über Google zu finden. Dort findet man zwar eine Telefonnummer (der Hamburger Filiale) - doch dort ging über Tage, zu verschiedenen Uhrzeiten, niemand ans Telefon. Die Computerstimme der Mailbox dort sagt nicht mal, dass man bei Dollar Autovermietung gelandet ist, sondern nennt nur die Nummer, die man gerade angewählt hat. Meine Rückrufbitten, mehrfach auf die seltsame Mailbox gesprochen, blieben ignoriert. Ich frage mich, ob es den Laden überhaupt gibt.

Einen solchen Umgang mit Kunden lasse ich mir nicht bieten.

Nach einigem Googeln fand ich telefonischen Kontakt zu Hertz als dem Mutterunternehmen und habe dort storniert. Ich hoffe, der Markt regelt den Rest.

AVOID HERTZ AND DOLLAR WHEN RENTING A CAR — Worst Rental Experience I’ve Ever Had

We rented a car from Dollar at Las Vegas International Airport, and this was by far the worst rental car experience I’ve ever had.

From the beginning, the Dollar representative at the airport was rude, unhelpful, and unfriendly. We were told to pick up our vehicle at Hertz, but when we got there—at around 1:00 AM—we discovered that she had given us the WRONG parking space number.

We spent forever walking around trying to find a car that wasn’t there. Eventually, we had to find a Hertz representative for help, and they confirmed that we had been given the wrong space number.

When we finally located the car, we immediately noticed that it was ALREADY DAMAGED.

There was no representative available to inspect the vehicle with us or document the existing damage, so thankfully, we took photographs and video before leaving.

When we returned the car, we specifically told the representative that the damage was already there when we rented it. She seemed to completely ignore what we were telling her.

Then, after the rental, we received an email claiming WE had damaged the car and that we were going to be charged for the damage.

Thankfully, we have photos and video showing the condition of the vehicle when we received it.

The entire experience—from the rude service, to being sent to the wrong parking spot at 1:00 AM, to receiving an already-damaged vehicle with nobody available to inspect it, and then being blamed for that damage afterward—was completely unacceptable.

I would HIGHLY recommend documenting every inch of your vehicle with photos and video before leaving the lot if you rent from Dollar or Hertz.

Personally, after this experience, I would avoid both Dollar and Hertz.

Unfortunately, my previous Hertz rental in Florida was also a horrible experience, so for me, this is no longer an isolated incident.

I will not rent from Dollar or Hertz again.

Dollar Mietstation !! Achtung Betrug !! in Sardinien Cagliari Flughafen, bei der Rückgabe wurde uns ein Vorschaden in Rechnung gestellt das ist Betrug! Haben das Auto bei der Übergabe komplett fotografiert von allen Seiten mit allen Schäden. Diese Fotos werden jetzt nicht anerkannt weil es keine Übergabe von einem Mitarbeiter gab. Warten heute noch auf eine Rückmeldung und unsere Kaution.

I made a reservation at the Kona airport in April and when I went ti pick it up with the confirmation # , she said she found the confirmation, but it was cancelled. I did not cancel it and they gave me a more expensive truck. I was told I could go online and look for another car. I live in Oklahoma City and this is the worst experience i have ever had. The truck had only 3/4 gas too. I will spread the word.

Je me suis pris près d’un an à l’avance pour réserver un véhicule particulier, un pick-up type Ford F 150 ou Chevrolet Silverado ou Dodge Ram, et finalement on me propose un Hyundai Santa Cruz, ce qui n’a rien à voir, et après insistance, on finit par me donner une Volvo XC 90. C’est un véhicule très bien, mais lorsqu’on est au Canada, on a envie d’un véhicule typique de là-bas et pas un véhicule qu’on connaît déjà en Europe. Je suis resté extrêmement déçu de cette prestation.

Michael Sereg
Confirmation # L656EBE8156
Pick-up Location: Buffalo Niagara Intl Airport Thursday, August 20, 2026 @ 8:00 PM
Return Location: Buffalo Niagara Intl Airport Tuesday, August 25, 2026 @ 8:00 PM

Flight arrived late, immediately went to the rental counter, 20 people in line. 10 people processed in front of me when the clerk at the counter stated “We’re out of cars…approximate wait is 45 minutes to an hour…” I prepaid my rental, asked if the staff would continue processing customers or are we waiting in line for the 45-60 minutes, was told they’d continue processing customers. I finally got to the counter, and asked a question no one else did: what are my options. I received a Chrysler Pacifica instead of the car that I originally rented. I went downstairs to find the car, and couldn’t. asked the rental agent downstairs, was pointed to a distant almost hidden parking area in the dark. Found the vehicle, attempted to acquaint myself with the operation of it. Only dash lights available were speedometer/odometer/tachometer behind the wheel. All other controls like AC, radio, lights, etc were pitch black. It was like a fuse was blown. Took 5 minutes with my iphone flashlight to get the damn Airplay and GPS set up, and left. I missed dinner with family and friends. I hated this vehicle. I will never rent, operate, or otherwise speak positively of a Chrysler Pacifica again.

Next morning, I called customer service. Explained the situation. Was told I had to go back to the airport (30 minute drive) and “see if they have a replacement vehicle for me”. To which I replied and politely asked if the agent could please contact the counter to find out if a vehicle existed after my last experience, I didn’t want to drive an hour just to find out the car wasn’t available. 20 minutes on hold, I’m told there is a car available. I go to the airport.

I arrive and swap cars downstairs, thank god I didn’t have to go upstairs and wait in line. I swapped the Chrysler for a Kia K4 sedan, which operated similarly to my own vehicle, or so I thought. Easily set up the dash lights and AC and radio and Airplay. Returned to the house, loaded my baggage, and traveled to Burlington and Hamilton Ontario to visit family.

Through the course of my use of that car, I encountered insane issues in the normal customary driving of it. The Driver Safety Assistance? Auto sensing anti collision system WAS COMPLETELY WHACKED OUT. I’m driving on the highway doing 65 mile an hour, a car passes me on my right side, with 4? Feet or room to spare, and the alarms, dash lights, steering wheel vibration go off and the car automatically brakes/slows down. THIS IS DANGEROUS. I move over to the right lane and continue at 65 miles and hour. A large truck passes me on my left with PLENTY of space between us 4/feet?, and the same thing happens. I approach a car in rush hour traffic ahead of me, I’m doing 20? Miles an hour and slowing down as the cars in front of me are slowing down because of traffic. I have been taught to allow for 10 feet of distance for every 10 mph you are traveling. I’m 25 feet away from the car ahead of me and this damn safety warning happens again. THIS HAPPENED MY ENTIRE TRIP.

Words cannot express the anger, frustration, contempt experienced. I complied with my responsibilities and returned the car as I received it in good shape and a full tank of gas. You ruined my weekend visiting family in a broken Pacifica and an epileptic BiPolar psychotic Kia on the highway in Buffalo and in Canada.

j ai demander un SUV on me donne une petite voiture. ils sont trop insistant pour vendre une assurance qui est deja comprise dans la location en ligne .et ils ont réussi a me metre une assurance mais je ne sais pas pourquoi

I rented a Nissen 2026 on August 13-27 on a trip along the coast of Maine starting in Bangor ME and going to Harpswell ME. The car was not clean. Beverage bottles, trash, tissue napkins and a steering wheel stick on grip lying on the backseat floor. It obviously had not been cleaned or prepped for the next rental. The floor had gravel an sand from the previous renter. The back window was covered with dust. Front windshield had glue marks from stick ons and obstructed view to the right. Overall the rental was not worth the $1300 and I DO NOT recommend Dollar and will never use them again. I don’t want to rent a car that I need to clean inside and out. The customer service guy apologized but made no concessions for our trouble. My failure was I didn’t take photos so my word was meaningless.
AVIOD DOLLAR CAR RENTALS!

In Toronto it in not the company to rent from. More than an hour wait at the airport when all other compis are empty. And then don't care

Location d’un véhicule Chez DALLAS/HERTZ via le site BSP-AUTO
Je souhaite faire part de mon expérience concernant la location d’un Nissan X-Trail 4WD au Costa Rica.
J’avais réservé un Nissan X-Trail 4WD et souscrit une assurance complémentaire, précisément afin de pouvoir voyager sereinement et être correctement couvert en cas de problème.
À mon arrivée, on m’a remis un véhicule d’une catégorie inférieure, en me précisant simplement qu’il s’agissait bien d’un SUV 4x4 avec boîte automatique. Le coffre était par ailleurs beaucoup plus petit que celui du véhicule réservé, ce qui posait déjà un problème pour transporter correctement nos bagages.
Mais le problème véritablement grave est apparu seulement 200 mètres après avoir quitté le loueur : un pneu était déjà dégonflé.
Je suis immédiatement retourné chez DALLAS/HERTZ pour signaler ce problème. Malgré cela, la prise en charge a été extrêmement légère : la personne a simplement regonflé le pneu et m’a assuré que tout était réglé.
Ce n’était manifestement pas le cas.
J’ai dû regonfler ce même pneu tous les jours. Nous avons donc circulé pendant plusieurs jours avec un problème de pneumatique qui avait été signalé dès le départ au loueur.
Je considère cette situation comme particulièrement grave et dangereuse.
Un véhicule de location qui présente une perte de pression répétée sur un pneu ne peut pas être considéré comme étant en parfait état de fonctionnement. Le minimum aurait été de rechercher immédiatement l’origine de la fuite, de faire contrôler le pneu par un professionnel et, si nécessaire, de remplacer le pneu ou le véhicule.
Au lieu de cela, on s’est contenté de regonfler le pneu.
Nous avons également contacté BSP Auto pour obtenir de l’assistance. Là encore, la gestion du problème a été très décevante : nous avons simplement été invités à retourner chez le loueur, ce qui représentait environ quatre heures de route supplémentaires.
C’est particulièrement incompréhensible puisque j’avais justement choisi de passer par cette société et de payer une assurance supplémentaire pour bénéficier d’une certaine tranquillité et d’une assistance en cas de problème.
La situation a ensuite empiré lors de notre étape à Tortuguero. Après deux jours, le pneu était quasiment à plat.
Dans les faits, cette assurance ne m’a été d’aucune aide concrète dans cette situation.Afin d’éviter de perdre encore davantage de temps, j’ai pris l’initiative de m’arrêter chez un professionnel local pour faire contrôler et réparer le pneu.
Lors du démontage, le constat a été sans appel : le pneu était irréparable.
Nous avons encore perdu environ une heure avant que DALLAS/HERTZ ne propose finalement de nous envoyer quelqu’un pour changer le pneu.
Nous avons dû poursuivre notre trajet avec une roue galette. Ce n’était évidemment pas une solution satisfaisante, mais nous n’avions pas réellement d’autre choix.
Finalement, le véhicule a dû être remplacé parce que continuer à rouler dans ces conditions Dans les faits, cette assurance ne m’a été d’aucune aide concrète dans cette situation.
était devenu trop dangereux.
Ce qui me choque le plus dans cette histoire est que le danger avait été signalé dès les premières minutes.J’avais personnellement demandé à la personne qui m’avait remis le véhicule si elle était certaine que tout était en ordre et qu’il n’y avait aucun risque. Elle m’avait répondu que tout était correct.Or, quelques jours plus tard, nous nous retrouvions avec un pneu irréparable et un véhicule qui avait dû être remplacé pour des raisons de sécurité.
Je trouve cette situation totalement inacceptable.Le problème n’est pas simplement d’avoir eu une crevaison ou un pneu défectueux : le problème est que le défaut avait été détecté immédiatement, signalé au loueur, mais qu’aucune véritable vérification n’a été effectuée. Le véhicule nous a donc été laissé alors qu’il présentait manifestement un problème de sécurité.À cela s’ajoute une prise en charge que je considère comme très peu professionnelle, aussi bien de la part du loueur que dans la gestion de notre demande d’assistance.À cela s’ajoute une prise en charge que je considère comme très peu professionnelle, aussi Un client qui signale un problème de pneumatique quelques centaines de mètres après avoir pris possession d’un véhicule devrait être pris au sérieux. On ne devrait jamais se contenter de regonfler un pneu et de déclarer que « tout va bien » sans rechercher la cause de la perte de pression.Cette expérience nous a occasionné du stress, des pertes de temps importantes et surtout une véritable inquiétude concernant notre sécurité.

SCAM ALERT!!
On returning the car we carried out checks to ensure everything was as we had received it.
No damage what so ever so returned the key.
By the time we had landed back in the UK (roughly 2.5 hours after returning the car) we had already received an e-mail charging for damage (c.£650). The photos provided were blurred so didn't show anything.
We e-mailed disputing the claim and requested no money was taken from our deposit until resolved.
A further e-mail was sent a few days later after no reply, and then another e-mail a few days later after further non reply and a payment was taken.
It's impossible to speak with anyone and the chat bot doesn't recognise any of the booking references!!
At this point it appears there is no way of resolving this.
We will keep pursuing it, but fear it is going to be a long struggle. We will alert the ombudsmen but not sure how effective this will be.
If you want a hassle free experience and be clear of obvious scams I would avoid using this company.

Ce qui peut paraître un prix raisonnable au départ se transforme en une véritable extorsion de fonds lorsque vous êtes devant le comptoir pour retirer le véhicule. Malheureusement si vous devez dépendre d'un véhicule pour votre séjour, il est difficile de refuser la location. Le véhicule a été fourni avec les détritus de occupant précédant, et dans un état mécanique douteux (essuies glaces à changer d'urgence par exemple). Au retour nous avons eu la désagréable surprise d'un valet charge de 100 € pour un peu de sable et poussière au sol de la voiture mais rien d'anormal pour une utilisation d'un véhicule. Plusieurs réclamations ont été envoyées à l'adresse mail fournie toujours sans réponse à ce jour.
A éviter si vous le pouvez.

Flughafen Brindisi: Versuchter Betrug

DO NOT TRUST! We rented a van online declining insurance and roadside. We verbally and digitally declined in person. When we authorized the $200 deposit they charge us for insurance and roadside. We already have AAA which we used on our trip so that's pretty obvious we don't need roadside. We have full coverage insurance and used a credit card that covers incidentals so we definitely did not need their ridiculous insurance at $44.99 per day! They refused to refund and I filed fraud with my credit card.