CALPAK Omdömen 

Never was able to try the product. After 2 1/2 weeks of still waiting for the order to be processed I asked for my money back. Yes they had no problem giving my money back but was really disappointed I waited that long for nothing.

Very decisive and low quality products, just be careful when buying their products:

CALPAK makes an attractive bag, but buying directly from them has been a terrible customer-service experience.

I bought a Luka Duffel and decided to return it only because I wanted to purchase the same bag in another color. The bag is completely new and unused, with its original tags and packaging.

I submitted CALPAK’s online return form but received no confirmation email, reference number or tracking information. I then emailed customer service and received a couple of apparently AI-generated responses that did not resolve anything. After that, silence. It has now been almost a week.

What good is a 30-day return policy when customers cannot get a human response or the instructions needed to complete the return? A routine color change has turned into an unnecessary fight simply because CALPAK’s customer-service system appears designed to deflect customers rather than help them.

The most frustrating part is that I liked the Luka Duffel enough to buy another one. CALPAK was about to receive another sale. Instead, this experience has made me reconsider buying anything directly from the company again.

Premium pricing should come with functioning customer service. Until CALPAK provides accessible human support and a return process that actually works, I strongly recommend purchasing through a retailer with a dependable return desk rather than ordering directly from CALPAK.

I will update this review if CALPAK actually resolves the return.

I bought a Hue Carry On case, went on one trip and the airport placed several stickers on the case. I tried removing them with over the counter adhesive remover. IT COMPLETELY DESTROYED THE FINISH. There is no customer service phone number. NONE. I emailed and got through the AI gatekeeper after several emails, never heard anything, emailed another inquiry, then received an email telling me that I should have checked the FAQ an not used an over the counter sticker remover and they generously offered me 10% OFF of my next purchase. TONE DEAF. They said that the finish is not part of their warranty coverage. They left a very upset customer with no recourse but to write this review and to tell all about this. NO CUSTOMER SERVICE. NONE. AND THE WARRANTY ON PRODUCT IS USELESS TO A CONSUMER.

I am happy to report that finally a person read my review, and was concerned enough about the customer experience to remedy it by sending a replacement carryon. The replacement was not warrantied, however I felt this would have been the best course of action early on in the process, but a replacement with a warranty would have been what I would have hoped for. I feel there was an attempt by Calpak to remedy the unhappiness, and so I will update my review.

I bought the ravia medium hard suitcase and used it for an international trip over 3 weeks. On the flight home, one of the wheels ended up coming off and was lost. I tried finding a replacement and didnt have luck so I contacted Calpak directly to get a replacement wheel for their defective, un-durable product. They said they can't give me a replacement. USELESS. I should've stuck with samsonite. Calpak might look juce but their products don't last. I will never purchase from them again.

I had made a mistake when I made my order but reached out to customer service to see if there was anything I could do to change my order despite it being final sale. Due to their promptness in addressing my concern they were able to put in a request to cancel and successfully cancel my order before it have been processed & shipped. Thanks to their quick response and action I was able to re-order what I meant to order in the first place. EXCELLENT customer service!

Thank you Beth, Marissa & the entire CALPAK Team!

I purchased a 3 piece luggage set, they started to show a lot of ware after 3 years. The handles on all 3 pieces peeled, so I bought wraps to repair them. The hard case is starting to crack in several places. In year 4 a wheel ripped off, customer service will not release any details about the model of the wheel. They prefer their product fills up the landfills and to encourage customers buy more products. I was able to find the same wheel but after a broken drill bit and bloody knuckles I discovered the rivet technique used makes it impossible to remove the rod. Calpak's business model is trash, much the product.

I have hesitated to write this review, but I have to do it. I purchased a front pocket carry-on, the Luka Soft Sided carry-on. The first time I used it, I struggled to fit my computer into the front pocket, and it's so cheaply made, that it just pulled away from the seam and tore. I was in touch with customer service, I took pictures, and after speaking to several different people, one said that they would take it back and refund me, and then the next person said that they couldn't. This was so upsetting, and what was once one of my favorite companies, is now someone I'll never order from again.

I bought a Hue carry-on suitcase approximately 2 years ago, of course it's right outside the warranty. I used it three times for regular trips and I pulled it out for the 4th and the wheel is jammed and won't move anymore. I contacted CalPak about a replacement wheel or some kind of assistance and they told me to go to a luggage repair shop. I had originally researched Calpak and had picked it for its supposed quality and good price. Absolutely disappointed with the non-customer service and their suitcase that didn't even last honestly two years. I have bought several items from them, but they have now lost a customer, and I regret the money I've spent there.

Customer Service was responsive and immediately attended to the concern of not having received my order (allegedly) delivered to my front door by the shipping service (FedEx) (even though I was home at the time of alleged delivery with a dog who barks at the slightest sound outside the door to my unit). While FedEx was entirely unresponsive and useless in following up on my order, CalPak immediately shipped out a new order on my behalf to a more secure address (c/o family).

More and more, in an age where a valid grievance often goes unheard, I appreciate all the more companies who provide personalized Customer Service (thank you to Beth and Brianna at CalPak). CalPak has earned themselves a returning customer.

My daughter had warned me against CalPak after they did not honor the warranty on her backpack, but I bought a beautiful 26 inch suitcase from them anyway. The suitcase traveled wonderfully for a year, but the feet broke off on a flight back from Seattle. I wanted to have the feet replaced and offered to pay for them and shipping but CalPak would not give me these small inexpensive parts despite repeated requests. First they said they were out of stock. Then they said it just wasn’t their policy. Finally they offered a ten percent discount on future purchases. For the cost of a couple of phone calls or emails to secure the feet for me, they have lost hundreds of dollars if not more of future business from me, my family and anyone I tell not to buy. Horrible customer service policy.

I am a repeat Calpak customer and very disappointed with both the durability of my Luka duffel and the company’s response to a clear product failure.

My Luka duffel developed structural seam separation at a load-bearing corner after only two uses. This is not cosmetic wear. It is premature structural failure.

I submitted photos and a warranty claim (Order #1224484). The claim was denied based only on warranty timing rather than the actual defect. A travel duffel should not fail structurally after two trips.

I own multiple Calpak products and expected the company to stand behind its products and its repeat customers. I requested escalation for review because this failure occurred with minimal use, but the response I received did not address the defect itself.

This experience has significantly affected my confidence in the brand and I hope someone at the corporate level will review this situation.

Very disappointed with Calpak customer service. Rarely do I spend good money on a suitcase but have spent a decent amount with CalPal. On a recent trip from LAX to Maui, after setting my suitcase down in security, the wheel literally snapped and came out of the base of the suitcase. Making the suitcase unable to roll and caused a HUGE inconvenience on my trip. I purchased the suitcase in 2020 and do understand that it has been some time since I purchased. But honestly have maybe used the suitcase 30 times? NEVER checking and always a carry on. I emailed customer service hoping they could send me a wheel as my husband can likely replace. I even offered to BUY the wheel. Nope, they can do NOTHING for me. Making my suitcase completely useless and now trash. They offered me 15% off of a brand new suitcase. ARE YOU KIDDING ME? I was told "Our replacement parts are very limited at this time." Okay - make them NOT limited and provide a good customer service experience. I WILL NOT be purchasing from CalPal ever again. DO BETTER.

My Luka is less than a year old and has been used maybe four or five times yet it's peeling all over. It's always been used as a carry-on and never handled by airlines so I'm baffled that a practically new bag isn't able to withstand a few uses. I filed a warranty claim and it was denied becuase they say it's normal wear and tear. It's absolutely not normal for a bag to look like this when it's barely been used. Very disappointed as this bag came highly recommended by "influencers" who are no doubt profiting off poor schmucks like me.

Very disappointed. I have purchased their Kaya 15 inch Laptop Backpack a little over a year ago and the straps are just about broken off. I only used it a few times and I really love the bag I get tons of compliments. When I reached out for help, they told me I’m over the year warranty and told me I could take it to a cobbler or something, but the bag is pretty expensive and this shouldn’t be the case and just over a little over a year. I’m very upset. I expected better but obviously not.

I bought a hard side carry-on about 2.5 years ago, past the two-year warranty date, and used it for about 8 trips. I didn't mind the scratches but on the last trip the bottom started to crack and a wheel became loose. On the last flight the wheel completely disappeared, leaving a huge hole in the base. Luckily, United offered a replacement, Calpak didn't.

Atrocious customer service. I ordered the bag on a Tuesday with overnight shipping. The estimated delivery was Thursday, and I was leaving town on Friday. The bag didn't arrive until the following Tuesday, 7 days later. I paid $35 for overnight shipping. The customer service response was basically, too bad, not our fault. I bought the bag from the lovely people at the Container Store.

Purchased an expandable carry on and have only used it maybe 10x and was in the airport and the whole wheel detaches from suitcase pulling part of the suitcase away with it. I've never seen this on cheap luggage let alone expensive. Nordstrom changed their online platform so I can't access the receipt anymore so Calpak won't stand behind this luggage. Will not be a repeat customer.

Avoid - the strap on the bag pulled out within 2 months of normal use. Do your research and you will find many similar complaints. Company will not replace or repair despite warranty claims. A cheap Amazon bag lasted me longer than this one. Not worth the price point - in this case you don’t get what you pay for.

Great points program, cute designs and colors! So far, scuffs have been easy to clean but I think durable finishes might be a growth point for them