Grymt snabba kommer använda mig av er hädanefter:) 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bra enkelt och bra återkoppling på mail om något fel intreäffade
Allt var fel! Han pratade på engelska och alldeles för fort. Jag kunde inte riktigt uppfatta allt När jag frågade på mitt språk på mitt språk i samma tempo, kippade idioten bara efter andan... Se mer
Företaget har svarat
very good . I am very satisfied. thank you very much
Företagsinformation
Skrivet av företaget
Simplex is a fintech company, providing worldwide online merchants with guaranteed fraud protection, chargeback liability and global payment processing in one full suite solution. Currently Simplex’s is focused on the crypto market, working with exchanges, brokers and wallets from the ecosystem. Simplex is expanding into other verticals and is now offering its solution to a broader set of high fraud risk e-commerce merchants, online services and marketplaces. Simplex's proprietary fraud prevention state-of-the-art AI technology, has helped secure merchants from fraud since 2014. Today Simplex prevents fraud and handles payments on transactions of about $1B per year, and is working with some of the most known platforms in the crypto world. For more information please visit simplex.com or contact us at: support@simplex.com
Kontaktuppgifter
Viktig information
4,0
Bra
29 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Lätt att förstå sidan
25 augusti 2026
Snabbt och säkert
11 mars 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Varning för skumrask med mördande pladder
Allt var fel! Han pratade på engelska och alldeles för fort. Jag kunde inte riktigt uppfatta allt
När jag frågade på mitt språk på mitt språk i samma tempo, kippade idioten bara efter andan och sedan satte han i och tog mitt kort och stal 76 000 kronor.
Jag är 76 år.
Men jag kräver tillbaka mina pengar.
Det där var inte en ärlig man, men jag antar att de anställs av jämlikar.
Feedback? det tror jag inte ni vill ha.
20 februari 2026
Svar från Simplex
Hello Goran,
Thank you for the review.
I have thoroughly reviewed your recent payments and can see that the cryptocurrency you have purchased has been successfully sent to the destined wallet address from our side.
However, if the cryptocurrency does not display in your wallet correctly, it would be helpful to reach out to the support team of your wallet provider. As much as we would love to help, we do not have direct access to your cryptocurrency wallet address or account, therefore, we cannot solve issues related or originating to/from your cryptocurrency wallet.
Thank you very much for your patience and understanding! Please let us know if you have any further queries.
Regards,
Julia
Head Of Customer Support
Bra enkelt och bra återkoppling på mail…
Bra enkelt och bra återkoppling på mail om något fel intreäffade
11 februari 2025
Allt handling var grattis
25 november 2024
Grymt snabba kommer använda mig av er…
Grymt snabba kommer använda mig av er hädanefter:)
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
8 oktober 2024
Omdöme utan inbjudan
Svar från Simplex
Hello Liam,
Thank you for letting us know.
I have taken a careful look at your recent payments and can see that the cryptocurrency you have purchased has been successfully sent to the destined wallet address from our side.
I would like to elaborate that we do always strive to deliver your coins with the utmost urgency. However, in some cases, this can be delayed due to factors which are outside of our control, such as the demand for the cryptocurrency you are purchasing, the number of miners available, and the volume of transactions occurring on the blockchain at the time of your purchase.
However, if the cryptocurrency does not display in your wallet correctly, reaching out to your wallet provider's support team would be helpful. As much as we would love to help, we do not have direct access to your cryptocurrency wallet address or account, therefore, we cannot solve issues related or originating to/from your cryptocurrency wallet.
Thank you very much for your patience and understanding! Please let us know if you have any further queries.
Regards,
Julia
Head Of Customer Support
Jag investerade ca 30 000kr eran agent…
Jag investerade ca 30 000kr eran agent Björn Ekberg vill bara ha mer pengar från mig han har sagt flera gånger att när jag gör min sista betalning så kommer jag få mina pengar inom 20 minuter och andra gången 1timme och så vidare men jag har inte fått något alls eftersom han vill bara ha mer och mer och när vi väll ska avsluta detta så säger han att jag måste betala honom 6313 kr för att avsluta detta eller om jag ska fortsätta för att få ut mina pengar men han har sagt det flera gånger men det händer aldrig han vill bara ha mer, jag vill bara få tillbaka mina pengar som jag gav honom.
12 augusti 2024
Svar från Simplex
Hello Mido,
Thank you for the review.
I would like to clarify that we do not have an agent named Björn Ekberg. Please note that Simplex is just a credit/debit card payment processor for cryptocurrency purchases, and we are not associated with investment or gaming platforms, nor do we ask for any payments.
In addition, we do not provide any goods or subscriptions in exchange for crypto purchases.
I have taken a careful look at your payments and can see that the cryptocurrency you have purchased has been successfully sent to the destined wallet address from our side.
I would like to elaborate that we do always strive to deliver your coins with the utmost urgency - however, in some cases, this can be delayed due to factors which are outside of our control, such as the demand for the cryptocurrency you are purchasing, the number of miners available, and the volume of transactions occurring on the blockchain at the time of your purchase.
However, if the cryptocurrency does not display in your wallet correctly, it would be helpful to reach out to the support team of your wallet provider. As much as we would love to help, we do not have direct access to your cryptocurrency wallet address or account, therefore, we cannot solve issues related or originating to/from your cryptocurrency wallet.
Thank you very much for your patience and understanding! Please let us know if you have any further queries.
Regards,
Julia
Head Of Customer Support
It is simply to use
26 juni 2024
Svar från Simplex
Hello,
Thank you for your review.
I have taken a careful look at your most recent transaction attempts and can see that it has indeed been declined by your card issuing bank.
I would like to clarify that this decision did not come from our end as your payment processor - instead, when we tried to place an authorization hold on your funds as a standard banking procedure to ensure that your card was eligible for the purchase, we were declined by the card issuing bank before we could do so, thus rendering the transaction unsuccessful.
I would also like to elaborate that we do not have any reason to decline your payments from our end, nor do we have the information as to why your bank may have decided to decline your transactions available to us in our system. We would absolutely love to do business with you, as one of our main sources of income comes from payment processing.
In this case, it would be truly helpful to reach out to your card issuer directly and check that your card is enrolled in the 3D-Secure system, that international transactions are enabled and that cryptocurrency purchases are allowed.
Thank you very much for taking the time to do so in advance! I sincerely hope that you will be able to resolve this issue with your bank.
Regards,
Julia
Head Of Customer Support
Jag investerade ca 1500€
Jag investerade ca 1500€, eran agent Mario Stenmark vill bara ha mer och mer pengar från mig han har sagt flera gånger att när jag gör min sista betalning så kommer jag få mina pengar inom 10 minuter men jag har inte fått något alls eftersom han vill bara ha mer och mer och när vi väll ska avsluta detta så säger han att jag måste betala honom 950€ för att avsluta detta men han har sagt det flera gånger men det händer aldrig han vill bara ha mer och mer, jag vill bara få tillbaka mina pengar som jag gav honom!
18 februari 2024
Svar från Simplex
Hello Mariusz,
Thank you for reaching out!
Kindly note, that Simplex do not provide goods or subscriptions for cryptocurrency transactions nor do we reach out to the users to collect fees to gain access to their purchases.
From what I can see, it would seem that you might have been a victim of a scam.
We would like to highlight that Simplex is a payment processor for fiat to cryptocurrency purchases. Our main activity scope is secure payment processing and fraud prevention.
As a fully licensed financial institution in the EU, we take extreme measures to ensure the safety of all transactions that are sent to us, stopping thousands of fraudulent payments on a daily basis. I am sorry to hear that your case might have been different.
I will now transfer this issue to our analyst team, which will ask you additional questions in order to understand your situation better, as well as provide you with further support.
Thank you for your ongoing patience!
Regards,
Julia
Head Of Customer Support
Ni tar bara pengar från mig och ni vill…
Ni tar bara pengar från mig och ni vill ha mer och ingen vinsten
19 februari 2024
Svar från Simplex
Hello,
Thank you for reaching out!
From what I can see, it would seem that you might have been a victim of a scam.
We would like to highlight that Simplex is a payment processor for fiat to cryptocurrency purchases. Our main activity scope is secure payment processing and fraud prevention. Moreover, we do not ask to pay any additional/hidden fees in order to receive the crypto you have purchased - once the payment is approved, the money leaves our system and coins are delivered to the destined wallet.
As a fully licensed financial institution in the EU, we take extreme measures to ensure the safety of all transactions that are sent to us, stopping thousands of fraudulent payments on a daily basis. I am sorry to hear that your case might have been different.
I will now transfer this issue to our analyst team, which will ask you additional questions in order to understand your situation better, as well as provide you with further support.
Thank you for your ongoing patience!
Regards,
Julia
Head Of Customer Support
jag är inte nöjd
15 februari 2024
Svar från Simplex
Hello,
Thank you for the review.
I have taken a careful look at your payment and can see that the cryptocurrency you have purchased has been successfully sent to the destined wallet address from our side.
I would like to elaborate that we do always strive to deliver your coins with the utmost urgency - however, in some cases, this can be delayed due to factors which are outside of our control, such as the demand for the cryptocurrency you are purchasing, the number of miners available, and the volume of transactions occurring on the blockchain at the time of your purchase.
However, if the cryptocurrency does not display in your wallet correctly, it would be helpful to reach out to the support team of your wallet provider. As much as we would love to help, we do not have direct access to your cryptocurrency wallet address or account, therefore, we cannot solve issues related or originating to/from your cryptocurrency wallet.
Thank you very much for your patience and understanding! In case you have any further questions, you can always reach out to our support team that is available 24/7.
Regards,
Julia
Head Of Customer Support
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.