Nitrado Omdömen 

7 808
•
TrustScore 4 av 5

3,9

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I was connected with "Edin K" who was extremely quick to catch up with the problem I had for a couple of days, and then almost instantly found the issue. It was good to talk to a fellow techy... Se mer

Betygsatt 5 av 5 stjärnor

Amazing service. Refunded server with no questions asked. Superfund helpful. Nitrado has been awesome since we have started using it. This is our 4 servers we have purchased in the last 6 months.

Betygsatt 5 av 5 stjärnor

The agent was absolutely fantastic and incredibly fast! They moved my server to New York in record time and gave me a great laugh with their joke about moving it to Antarctica. 10/10 service, give the... Se mer

Betygsatt 5 av 5 stjärnor

Mir wurde schnell und freundlich mit meinen Problemen geholfen, vorallem der Mitarbeiter Dennis S war sehr freundlich und hilfsbereit! Es ging um ein Problem bei meinem minecraft Server was durch sein... Se mer

Företagsinformation

  1. Spelföretag

Om Nitrado

Skrivet av företaget

What is Nitrado?
Nitrado is a company owned by marbis GmbH. Nitrado was founded in 2001. Today, it is the leading provider in the area of game servers and application hosting. It has a unique system, which administers game servers and hosted applications dynamically and automatically.




What do we offer?
👉 Game Server
👉 Voice Server
👉 Teamspeak 3 Musicbot
👉 Domains

Any remaining questions? Contact our 24/7 Support department here, we are happy to help you.

Kontaktuppgifter

3,9

Bra

TrustScore 4 av 5

8 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,9

Alla omdömen

(7 808)

949 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Alla språk

Betygsatt 5 av 5 stjärnor

Edin K

Edin K. konnte mir sehr gut helfen er hat ein problem wo andere support nicht helfen konnten fixen können und war super nett danke dir

3 november 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Professional support!

I appreciated the customer service representative engaging while the process was pending. They were really polite and helpful during the server transfer.

2 november 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

best servers

Ive always had very prompt replies, very rarely had issues with my gaming servers. They run fantastic all the time. If you'r looking for gaming servers then Nitrado are by far the best. Easy to use and great service at good pricing:)

2 november 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

GIVE THEM A RAISE!

The agent was absolutely fantastic and incredibly fast! They moved my server to New York in record time and gave me a great laugh with their joke about moving it to Antarctica. 10/10 service, give them a raise!

1 november 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Worst game servers..

Worst game servers... lots of crashing, 200+ ping on every server

1 november 2026
Omdöme utan inbjudan
Logotyp för Nitrado

Svar från Nitrado

Hello,

We're sorry to hear about the issues you've experienced with your servers, particularly the frequent crashes and high ping.

We understand how frustrating this can be, especially when these issues prevent you from enjoying your server. This is certainly not the experience we want our customers to have.

We'd like to review your case to better understand what's causing these issues. We have requested more information through this review so we can investigate further. You can also contact us directly at support@nitrado.net and include your server details and any existing support ticket number.

Best regards,
The Nitrado Team

Betygsatt 5 av 5 stjärnor

Edin K - Absolute legend.

I was connected with "Edin K" who was extremely quick to catch up with the problem I had for a couple of days, and then almost instantly found the issue.

It was good to talk to a fellow techy too. Very professional and yet when we realised we were of similar background work, we found the almost stereotypical relaxed nature we get that techies do.

Very informative. Very quick. Very clever.

Problem resolved.

My biggest of thanks.

1 november 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Nitrado service is great if you decide…

Nitrado service is great if you decide to stay with them. If you decide to switch a game the charge a game switch fee equal to the refund. I paid for a year long server on a game with my friends. We like the server options but when we wanted to switch games a limited list was available to switch to. When I found the next game we wanted to play the server was a little more expensive. I have no issue paying more for a server on a more popular game. When I went to upgrade to that game I could simply transfer remianing balance. I was charged a change fee that was equal to my credits.
Value of current server $201.56
Service plan $3.69 have to keep existing server running
Change fee $98.94
Total refund in credits $98.94

If i change the existing server setting the change fee and refund are mirrored in each other

***After reaching out to nitrado the customer service rep helped me with my problem amd I was able to get my full credit. The only issue I had is the wait time. But the rep was very helpful amd reasonable. Thank you nitrado.****

30 oktober 2026
Omdöme utan inbjudan
Logotyp för Nitrado

Svar från Nitrado

Hello,

Thank you for sharing your feedback. We're sorry to hear about your experience when trying to switch to a different game.

We understand how frustrating it must be to have remaining credit on your existing server, only to find that the game switch fee appears to equal the amount you would receive back in credits.

We'd like to review your case to better understand how the game switch fee and remaining credit were calculated, and clarify the options available to you.

We have requested more information through this review so we can investigate your case further. You can also contact us directly at support@nitrado.net and include your server details and any existing support ticket number.

Best regards,
The Nitrado Team

Betygsatt 5 av 5 stjärnor

Thank you, Dennis S!

I had an issue with my server and Dennis S. was able to detect the issue and help me right away! He was patient and kind throughout the process and he was amazing!!! Thank you Dennis for helping me get my server back!

29 oktober 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing service

Amazing service. Refunded server with no questions asked. Superfund helpful. Nitrado has been awesome since we have started using it. This is our 4 servers we have purchased in the last 6 months.

30 oktober 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Had issues with the service

Had issues with the service. Contacted support and was connected to an agent in a timely manner. Gabriela Gomez was awesome and she got my issue sorted out quickly. Great experience all around!

28 oktober 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Super slechte servers

Super slechte servers. Hebben echt continu problemen en je wordt er niet voor gecompenseerd. Een support afdeling hebben ze ook niet, in de Discord zeggen ze "maak maar een topic aan" als je een probleem hebt, maar 95% van de topicstarter die daar zijn aangemaakt reageren ze niet eens op. Maanden geleden heb ik een keer een topic aangemaakt, ik heb nog geen reactie. Geef beter je geld uit bij een andere partij! Kan helaas niet minder dan 1 ster geven.

28 oktober 2026
Omdöme utan inbjudan
Logotyp för Nitrado

Svar från Nitrado

Hallo,

es tut uns leid zu hören, dass du diese Erfahrungen gemacht hast und auf Probleme gestoßen bist. Wir können deinen Frust verstehen.

Für direkte Unterstützung empfehlen wir dir, dich an unser Support-Team zu wenden und dabei diese Bewertung zu erwähnen, damit wir dein Anliegen genauer untersuchen können.

Mit freundlichen Grüßen
Dein Nitrado-Team

Betygsatt 2 av 5 stjärnor

Not really impressed

Not really impressed. Rented a Dune Awakening server. All straight forward and I love all the options available. But it seems there is a lack of human support. My game is rubber banding and its only me on the server. My Internet speed is great and I know the issue isn't down to me.

Figured i would get help but you have to speak to a bot named fin, who said he raised a support ticket and it would be emailed. But nothing recieved. I dont want to go into discord and it shouldn't be made very difficult just to ask some questions

26 oktober 2026
Omdöme utan inbjudan
Logotyp för Nitrado

Svar från Nitrado

We're sorry to hear about your experience with us. This is not the level of service we aim to provide, and we understand how frustrating this situation must be.

Our AI assistant, Fin, is designed to help with common issues and connect customers with our support team when further assistance is needed. However, we understand your frustration, especially since you haven't received the expected email.

We'd be happy to look into this further. Please reach out to us mentioning this review so our team can investigate both the server performance issue and the status of your support request.

Thank you for sharing your feedback. We appreciate it and will use it to help improve our support experience.

Best regards,
The Nitrado Team

Betygsatt 5 av 5 stjärnor

Mir wurde schnell und freundlich mit…

Mir wurde schnell und freundlich mit meinen Problemen geholfen, vorallem der Mitarbeiter Dennis S war sehr freundlich und hilfsbereit! Es ging um ein Problem bei meinem minecraft Server was durch seine Hilfe aber schnell beseitigt werden konnte.

22 oktober 2026
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer