Minga London Omdömen 

The worst customer support ive ever encountered. They take days to respond and when they do they dont answer your questions anyway. I returned an item, it got stuck in customs and they have refused to accept it and just say its lost. Fedex refused a lost item claim because they say the item is just sitting in customs.. this lot wont do anything about it, wont communicate, wont accept the return. Its been over a month since return process began. Absolutely useless scam artists im now out almost £100 because they simply do not care.

DO NOT BUY FROM THEM.

Return #249213 if anyone actually bothers to read this or try to fix it.

Message from Fedex: Good afternoon, upon checking the system, I can see that the importer is required to provide written confirmation that FedEx Portugal is permitted to submit customs entry

Ordered a shirt and a pants but after one was the shirt was really badly faded. Customer service can only give me 10% discount wich is 4 euro's for a shirt that looks like ive been wearing it for decades. I also still didn't receive the discount btw. never again.

My order #149798 had no information of where the hell it got delivered! no address, no proof of delivery, a random name that is not mine. no neighbour of mine has this name! contacted UPS, and they could not find the package, told me to contact Minga. So I did. No replies. What the.. Great, 70 euros lost. So unacceptable.

I have never experienced customer service this bad. I never received my order, and instead of helping me, Minga London kept sending me back and forth with UPS for weeks. UPS confirmed that the sender has to handle the claim, yet Minga London still refused to take responsibility. I paid for goods I never received and have been left without my order and without a refund. This is completely unacceptable.

I actually don’t mind their items, I have purchased a few things that are now some of my favourite in my wardrobe BUT their customer service team is HORRENDOUS!! I have been having trouble with a £500!! Return for weeks and they are reluctant to help. It really has put me off wanting to buy from them again :( happy to take my money but not happy to fix the issue

I sent back a return on the 8th June for clothes that did not fit. It's been stuck in customs in Portugal since 15th June as they cannot contact Minga London to get them to clear the package.

I have spoken with Fedex and the customs team, who have both said they have reached out multiple times to Minga with no response. Additionally, Minga do not allow you to choose your delivery partner, you have to print a label from FedEx so its out of your control.

I have emailed, sent a request form, and messaged the online chat for days in a row now with no response. I'm absolutely appalled by this service and I'd wish I had checked this site before ordering. I'm owed a considerable amount of money from Minga, who refuse to respond to me or the customs team where the return is being held.

Please be careful with this company.

Got a cool bag from here, very nice! Came with a small pic/sticker? of naked boobs though so maybe unpack it and remove it if its for a younger person, and some stickers too! Overall good experience and cool bag! This was a little while ago cant remember the date or anything lol! Btw its the xena vegan bag if u wanted to know!

I’d rather give it less
I was due a delivery on Monday , no one was in and I got an email saying it had been delivered so when I got home there was nothing so I got straight on to them through their chat option and it’s now Thursday and nothing still , what kind of company does this to their customers

Horrible. I had to cancel an item and they shipped it and charged me anyway. I returned the item and they told me that because the tag was removed that they would not refund my money. This was a very expensive item. They just take the money and then ignore all correspondence. The item returned was immaculate, never worn or even tried on. I have never had a such a bad experience as with minga London. Total scammers. They don’t offer a store credit or even a partial refund. They just suck your bank account dry and then hide. You’re lucky if a moron bot responds. I have a dispute out against them now and my bank will fight for me. Minga London is the absolute WORST.

Ordered a pair of jeans that unfortunately came with a broken zipper. I’ve tried contacting costumer service multiple times but I have not received an answer. It’s been two weeks and their FAQ says that you need to contact them within 5 days of receiving the faulty item and they will get back to you shortly… Really pretty clothes but customer service is lacking

Qualität ganz gut. Ich habe bisher zwei Mal bestellt und alles hat super gepasst. Ich musste Nichts zurück schicken deswegen kann ich nichts zur Retoure Abwicklung schreiben.

Liked the shorts that I ordered, but they were too large and so I returned them. This was in mid Feb - I have since had 2 emails saying that they have received the return but not had a refund. I have emailed on a number of occasions.
I've had a couple of messages back saying that it can take 15 working days for a refund (we're well beyond that) and when I have chased again I've had no response.
Terrible service

Genuinely one of the most exhausting customer service experiences I’ve ever had over a single damn cap.

First cap arrived defective with a loose metal emblem. I contacted customer service and got offered a 10% discount like that was somehow acceptable for a damaged item. After weeks of back-and-forth (and me having to triple-triple-text them almost every time to receive an answer), they finally agreed to giving me a voucher so I wouldn’t have to lose money paying return shipping plus shipping AGAIN for a replacement.

Then the replacement arrived. Also defective.

The entire cap was crooked. Either the metal emblem was visibly off-center, or the brim/top of the cap was skewed depending on how you adjusted it. It honestly looked like nobody even checked the item before shipping it out.

When I contacted them again, responses suddenly became slow or nonexistent. At that point I was completely done with the situation and told them either give me a 50% refund or I’ll send it back for a full refund including shipping, because I was not about to enter a third round of “maybe this cap won’t be fcked up.”

Only after opening a PayPal dispute did they finally start cooperating. They even tried telling me to close the dispute before they’d issue the partial refund, which is ridiculous because PayPal literally allows partial refunds while disputes are still open. I had to send them PayPal’s own policy before they finally processed it.

This took MONTHS over one hat.

The aesthetic is cool, but the quality control and customer service were an absolute joke. Never again.

Poor quality item that I ended up returning. Upon returning the item, it has not made it back to the shipment facility, and I am still fighting for my refund 4 months later. Poorly organised company with a clothing quality to match

Uncontactable. They completely ignored my customer service enquiries. I simply asked to have the postcode on my address changed since I made a mistake. The delivery partner told me that the sender is able to do this. They've ignored me, so my product has just been sitting in a warehouse for a month. Had to discover this all myself as I received no communication from the FedEx. Cannot believe I paid £5 for delivery. The clothing quality has also dropped sharply over two years.

kinda annoying..
im a long customer from minga london and have a lot of pieces from them. Unfortunalty it always feels like a study to order different pieces (like shirts and sweaters) since the size is compleatly different every damn time. I already made an comment about that in my last review.
 
But now I need to say that the customer service is really catastrophic. Im working in retail myself and I know how important this service is. After I had to send a piece back and saw in the tracking that it stopped moving, I never received an answer to my emails. Even though that I had some evidence that I send it away, I didnt get my refund back. I had to wait longer than a month and was very angry that I had to text them via Instagram to get a message??
 
Even though that Im a loyal customer I didn’t get stickers or discount codes anymore, like in my last orders. kinda disappointing actually.

Would love to see some changes around these topics because they really have some nice designs..

I placed an order, but for some reason, it was returned to the warehouse. I haven’t been able to reach anyone for over a week. I really needed those items as they were intended to be gifts. Now I have neither the gifts nor my money. All my emails are being ignored. I need to resolve this issue as soon as possible, either by getting the items delivered or receiving a full refund.
My no. #140059

made my 1st purchase from this company on Tues a £40 necklace, i read the reviews on here after id placedthe order so was somewhat worried that it wouldnt arrive or would be of poor quality but i neednt have worried it arrived today (thurs) and it is stunning just like the picture and has a good weight to it certainly well made Thank you

I have ordered twice from Minga, happy with it at the start all look great but after few months poor quality shows. Almost £70 hoodie has a massive holes all along the trimming. Not on the stitches just fabric is letting it go. Postage is just terrible. At first order I paid for super fast postage, got my item almost 3 weeks later! Got refunded postage. With second order I got standard postage 3-6 days, in reality it was 12 days. Why to promise such a delivery time frame when you cannot comply?

Absolute scammers. I bought an item for £50 and only received a £10 refund. I’m also still waiting on my £93 refund. Terrible service, absolute mingers.