I recently reached out to Lockly support regarding an issue with my lock and had the pleasure of speaking with John. He did an awesome job troubleshooting, solved the problem right away, and processed... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We just installed our deadbolt to our new doors. Once the installer left we noticed the lock wasn’t working for the electronic keypad. My husband tried to troubleshoot and we still had issues. We reac... Se mer
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I actually hired a contractor to install my Lockly Visage Smart Lock and after several attempts the lock was not properly functioning. I call for support and Den called me on FaceTime and she walked... Se mer
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The helpdesk system has multiple ways to communcate so if they are busy on the phone I could still get help with my issue. The AI system was able to help me get enough information to fix my problem. I... Se mer
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Företagsinformation
Skrivet av företaget
At Lockly® our mission is to make every door safer and more secure by pioneering control, versatility, and access through our smart locks and property tech cloud services. Shortly after completing his graduate degree at the University of California Berkeley, our founder recognized the potential for a Silicon Valley-based property technology company. This, along with decades of successful international high-tech manufacturing and development experience, has inspired Lockly's innovative global product portfolio.
Kontaktuppgifter
2024 Macopin Rd., Unit F, 07480, west milford, USA
- 4159109522
- biz@lockly.com
- lockly.com
4,9
Utmärkt
950 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The costumer service is Great and helpful!
John and Chi were very helpful. Informative fast and communicative.
Upper management was also helpful and resolved our issue.
22 juli 2026
Omdöme utan inbjudan
I had an issue with my LOCKLY smart…
I had an issue with my LOCKLY smart lock unexpectedly stopping working after several years, despite it always being well cared for and never being dropped or damaged. At first, I was disappointed, but after reaching out to customer support, John went above and beyond to help.
John was professional, courteous, and kept me informed throughout the process. He took the time to review my case with management, and they approved a replacement lock as a one-time courtesy and even waived the deposit fee. That level of customer service made a huge difference.
While I wish the issue hadn't happened in the first place, I'm very grateful for the way John handled everything. He turned a frustrating experience into a positive one through clear communication and a genuine commitment to helping the customer.
Thank you, John, for your outstanding support. It is truly appreciated.
22 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for taking the time to share your experience. We truly appreciate your understanding and patience throughout the process.
We’re sorry to hear about the unexpected issue with your LOCKLY smart lock, especially after you had taken such great care of it over the years. We’re glad John was able to assist you and provide the support you needed. We’ll be sure to share your kind words with him — he’ll be happy to know that his professionalism, communication, and dedication made a positive impact.
Customer satisfaction is extremely important to us, and we’re grateful for the opportunity to help turn a frustrating situation into a better experience. Thank you again for your trust and for being a valued member of the LOCKLY community.
Superb Customer Service
I actually hired a contractor to install my Lockly Visage Smart Lock and after several attempts the lock was not properly functioning. I call for support and Den called me on FaceTime and she walked me through the fix and the lock is doing exactly what it should be doing. The best customer service I have had in years. Thank you Den and thank you Lockly.
21 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for sharing your experience. We’re thrilled to hear that Den was able to provide the support you needed and help get your LOCKLY Visage Smart Lock working properly.
We understand how frustrating it can be when a new installation doesn’t go as expected, and we’re glad Den was there to guide you through the troubleshooting process with patience and care. We’ll be sure to share your kind words with her — she’ll be delighted to know her support made such a positive impression.
Providing exceptional customer service is something we truly value, and we appreciate you taking the time to recognize Den and the support team. Thank you for choosing LOCKLY!
The assistance provided by customer…
The assistance provided by customer service was very helpful, and on time.
21 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for sharing your feedback. We’re happy to hear that our customer service team was able to provide helpful and timely assistance.
Providing prompt and reliable support is very important to us, and we appreciate you taking the time to recognize our team’s efforts. Thank you for choosing LOCKLY — we’re grateful for your support!
Went above and beyond to solve the…
Went above and beyond to solve the issue with the lock and walk us through the process . He face timed us to give us extra help. Amazing !
21 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for your wonderful feedback! We’re thrilled to hear that our support team went above and beyond to help resolve the issue with your lock and guide you through the process.
We’re glad that the FaceTime assistance provided the extra support you needed and made your experience a positive one. We’ll be sure to share your kind words with the team — they’ll appreciate knowing their dedication and effort made a difference.
Thank you for choosing LOCKLY and for taking the time to share your experience!
Patient, knowledge and friendly service
Alex was very patient and knowledgeable, provided excellent customer service!
21 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your kind words! We’re delighted to hear that Alex provided patient, knowledgeable, and excellent customer service.
We’ll be sure to share your feedback with Alex — it’s wonderful to know that his support and dedication helped make your experience a positive one. Providing helpful and reliable assistance is something we truly value.
Thank you for choosing LOCKLY and for taking the time to recognize Alex’s efforts!
Great products and support
Not just the products are great, the support is exceptional. A rarity these days.
I have owned a lockly for over four years and appreciated how easy it was to install, and use. The hardware is reliable and very sturdy. Support is helpful and responsive.
21 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for your thoughtful review! We’re thrilled to hear that you’ve had such a positive experience with your LOCKLY smart lock over the past four years.
We truly appreciate your kind words about both our products and our support team. We’re proud to create reliable, easy-to-use hardware and provide customer service that our customers can count on when they need assistance.
Thank you for your continued trust and for being a valued member of the LOCKLY community. We’re grateful to have you with us!
I had a great experience with getting…
I had a great experience with getting help to connect my luck. While getting through some troubleshooting, this is the person with very patient and very clear and helping me get through.
21 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for sharing your experience! We’re so glad to hear that our support team was able to help you connect your lock and guide you through the troubleshooting process.
We understand that setup issues can be frustrating, and we’re happy that our team member provided patient, clear, and helpful assistance to get everything working properly. We’ll be sure to share your kind words with them.
Thank you for choosing LOCKLY and for taking the time to recognize the support you received. We truly appreciate it!
The tech walked me through the process
The tech walked me through the process, I still had an issue but he was able to assist with the issue. He was able to get me through the process with no problems
20 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your 5-star review! We're happy to hear that our technician was able to walk you through the process and assist you in resolving the issue.
We appreciate your patience while working through the troubleshooting steps, and we're glad our team was able to help you get everything working properly. Your feedback means a lot to us and will be shared with our support team.
Thank you for choosing Lockly!
Agent taking time to resolve multiple…
John took time to resolve multiple issues
19 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your feedback! We're glad to hear that John took the time to work through the multiple issues you experienced and provide the assistance you needed.
We appreciate your patience throughout the process and are happy that our support team was able to help. We'll be sure to share your kind words with John.
Thank you for choosing Lockly!
Svar från Lockly
We're glad to hear that John was very helpful and provided you with a positive support experience.
We truly appreciate your feedback and your support. If there's anything we can do to make your next experience a 5-star one, please don't hesitate to let us know—we're always happy to help.
Secure Pro Latch Edition- latch flip unclear correction
John understood my issue and sent me a video. John patiently waited while I disassembled the lock from door and assisted in making the correction. The video was not very clear and the installation video was not clear.
Thank you John!
20 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for sharing your feedback! We're happy to hear that John was able to understand your issue, provide assistance, and patiently guide you through the correction process.
We appreciate you taking the time to share your experience, and we'll make sure John receives your kind words. We also appreciate your feedback regarding the clarity of the videos and will share it with the appropriate team as we continue to improve our support resources.
Thank you for choosing Lockly!
I recently reached out to Lockly…
I recently reached out to Lockly support regarding an issue with my lock and had the pleasure of speaking with John. He did an awesome job troubleshooting, solved the problem right away, and processed a replacement part under warranty to be shipped out to me. He was exceptionally friendly and professional throughout the entire call. Lockly definitely stands behind their products—huge props to John!
20 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for sharing your wonderful feedback! We're thrilled to hear about your experience with John and how he was able to troubleshoot the issue, provide a quick resolution, and assist with your warranty replacement.
We truly appreciate you recognizing John's friendliness, professionalism, and dedication to helping you throughout the process. We'll be sure to share your kind words with him and the team.
Thank you for choosing Lockly and for trusting us to support your product. We’re always here if you need any further assistance!
Because of Rusel I will be a live long customer!
I wanted to take a moment to recognize Rusel for her outstanding professionalism and dedication to providing exceptional customer service.
Over the years, I have worked with many customer service representatives, and very few demonstrate the level of courtesy, professionalism, and genuine friendliness that Rusel does. She went above and beyond by following up with me personally and resolving my issue quickly and efficiently.
Having been in management for over 20 years, I know how valuable employees like Rusel are. I would be honored to have someone with her work ethic, positive attitude, and commitment to customer satisfaction on my team. She is truly an asset to your organization, and I hope she receives the recognition she deserves.
20 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for taking the time to share your thoughtful feedback about Rusel. We truly appreciate you recognizing her professionalism, dedication, and commitment to providing exceptional customer service.
It means a great deal to hear that Rusel went above and beyond to follow up with you and resolve your issue quickly and efficiently. We are proud to have team members who demonstrate patience, care, and a genuine commitment to helping our customers.
Your kind words and recognition will be shared with Rusel and our team. Feedback like yours is incredibly valuable and helps us celebrate the employees who make a positive impact every day.
Thank you again for your support and for choosing Lockly!
The customer support team never gave up…
The customer support team never gave up on me & saw me through troubleshooting a complex issue. Their follow up & care was unmatched.
10 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for sharing your experience! We’re grateful for your kind words and glad to hear that our support team was able to stay with you through the troubleshooting process and help resolve a complex issue.
Providing dedicated follow-up and making sure our customers feel supported is a priority for us. We truly appreciate your patience and are happy that our team could provide the care and assistance you needed.
Thank you for choosing LOCKLY!
Great
Great, fast service with someone whom I could understand clearly
17 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your feedback! We’re happy to hear that you had a great experience with our support team and that we were able to provide fast, clear, and effective assistance.
We appreciate you taking the time to share your experience and are always here to help whenever you need us.
Thank you for choosing LOCKLY!
John was very helpful and patient with…
John was very helpful and patient with me job well done
18 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your kind feedback! We’re so glad to hear that John was able to provide patient, helpful support and guide you through your issue.
We appreciate you recognizing his dedication and willingness to make sure you received the assistance you needed. Providing a positive and supportive customer experience is always our goal.
Thank you for choosing LOCKLY!
Quick and Reaponsive
I spoke with John in Customer service. He was very responsive and solved my problem quickly and professionally. John did a great job. Thank you.
18 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your wonderful feedback! We’re thrilled to hear that John was able to provide responsive, professional support and quickly help resolve your issue.
We appreciate you recognizing his efforts and dedication to providing a great customer experience. Our team is always here to make sure our customers receive the assistance they need.
Thank you for choosing LOCKLY!
John did great and quick work on a hard…
John did great and quick work on a hard problem with my sub admin partners phone
18 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for sharing your feedback! We’re glad to hear that John was able to quickly assist with a challenging issue and help get everything resolved.
We appreciate you recognizing his dedication and support. Our goal is to provide knowledgeable, efficient assistance to ensure our customers have a smooth experience with their LOCKLY products.
Thank you for choosing LOCKLY!
Deadbolt Lock Jam
We just installed our deadbolt to our new doors. Once the installer left we noticed the lock wasn’t working for the electronic keypad. My husband tried to troubleshoot and we still had issues. We reached out to tech support and were connected with John who was able to talk us right through the issue smoothly. We are very happy with the lock and more importantly we appreciate the personalized immediate support to get us going. Customer service is excellent!
18 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for sharing your experience! We’re so glad to hear that John was able to provide the guidance you needed and help get your lock working smoothly.
We understand how important it is to have support available when installing a new product, and we’re happy that our team could provide a quick, personalized solution. We truly appreciate your kind words about our customer service and are thrilled that you’re enjoying your LOCKLY deadbolt.
Thank you for choosing LOCKLY!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.