Jump-ichiban Omdömen 

Very disappointing customer service.

I purchased a bundle of figures and paid quite a lot for both the items and shipping, only for the Mickey Mouse figure to arrive with a clear defect in the eye. Part of the white of the eye is missing, and the other eye there is a little bump.

I contacted the shop, sent photos, and explained the issue. They said "The issue shown appears to be a manufacturer defect rather than a problem caused by us. As a result, we are unfortunately not normally able to offer compensation for this type of issue, as it is outside of our responsibility". They offered only €12 in store credit. I understand that the defect may have originated with the manufacturer, but as the seller, I purchased the product from them, not directly from the manufacturer. I therefore expect the seller to help resolve the issue when an item arrives damaged or defective.

I paid the full price for the bundle, as well as a significant amount for shipping, so receiving a defective item and being offered only €12 in store credit does not feel like a fair resolution.

I replied politely and offered a reasonable solution. I would happily return the defective item if they provided a prepaid return label, in exchange for either a refund of the remaining amount or a replacement. Unfortunately, they have now stopped responding altogether.

I don't think customers should be expected to absorb the cost of a defective product simply because the defect happened during manufacturing. That's something the seller and manufacturer should resolve between themselves. It shouldn't become the customer's financial loss.

I hope we can still work this out.

Estafa, ordene una version LAST ONE y recibi una standar de reatail

An incredible seller very professional, helpful and attentive.
I’ve been ordering from them for three years and have always been very pleasantly surprised.
You can pre-order with complete confidence, even if product prices rise sharply, orders are always fulfilled!
A big thank you for your reliability!

they were great! i received a notification when my shipping was ready to sail. and it came in less time than expected. the package was well protected, my purchase was amazing. i'm buying again because this made them gain my trust <3

Grandísima tienda. Ya he hecho dos pedidos y todo perfecto. Las figuras han llegado en perfecto estado. Para encontrar figuras relacionadas con el anime o en mi caso, figuras de Kasane Teto es el sitio más fiable que he encontrado.

Tampoco he tenido ningún problema a la hora de la entrega. Todo perfecto por ese aspecto también.

Great experience! My order arrived safely and the figures are excellent. The quality is really good, and I’m very happy with my purchase. Thank you, Jump Ichiban!

From my experience, jump ichiban is a great and high quality store. One time when i was visiting japan, i made an order and the package arrived in a day! The item arrived quickly and in good shape! Much love

Je suis très content de mon achat la figurine est magnifique

Never been disappointed, the best!

Hefty postage fee but quick, reliable and well packaged. Figures were in top condition too. Great value, will definitely buy again

Pre-ordered an item from them, and it came in perfect condition. What I loved about them is that they keep you updated with the process very well.

Shipping for figures overseas is a tough and scary at times, but having a company you can trust with your buying needs is important. Jump Ichiban does a very good job with the services they provide. I recommend them for any product you are looking for in your collection.

JUMP was as always the Best ! The support team 💯 in tracking and solving problems! Great way to purchase : original and Branded ítems ! 🌟🌟

Ima keep buying from here, I bought some figures on here that I wasn’t able to find anywhere else. They all arrived faster than I thought🙏🏻

Great service great shipping overall great experience

Very good Japan stuff seller

Me as an European I very like to order from them Top Top Top

Placed an order for two shirts, one was in stock and the other was a preorder. Was concerned about thr shirt that was being mailed out with the preorder so I reached out to customer service. They responded quickly and assured me that my item would be set aside, but if I wanted to they could separate the order and mail the in stock item out now. I ultimately decided to wait and I received both items together with no issues. Sizing was a little big but that was my only complaint.

Bonne boutique pour les figurines, colis soigné, VAT pour un prix sans surprise ! Seul bémol : cher par rapport a certains concurrents qui vendent les mêmes produit.

Rapide, très bien emballé, vous payez des frais de ports pour un livraison en express donc c'est normal et très bien pour les commandes de ce type, merci pour les Shonens et les cartes 💪

I love the fact that this place was prompt, kept in contact, and everything was shipped well packed. I would buy from them again.