FRAME Omdömen 

I will NEVER order direct from this company again. On June 12, I purchased a pair of Leather Rouge pants for a total of $1,706.02. They were delivered on June 17, and because they did not suit me, I returned them immediately via FedEx the very next day (June 18). FRAME’s warehouse officially received the package on June 24, and I received an automated email confirming receipt.FRAME’s official policy states that refunds are processed within 5 to 7 days. When I followed up on July 1, customer service told me they were "running behind" and completely refused to give an ETA on my refund. I emailed again on July 3 to demand my money back, stating that internal delays should not impact their stated consumer policy. As of writing this, FRAME has entirely ignored that email.It has now been two weeks since they took possession of the returned merchandise. They are currently withholding both the product and my $1,706.02, and havent bothered to respond to my second email requesting a refund. For a luxury brand charging these prices, ignoring customers and holding thousands of dollars hostage is completely unacceptable. I have been forced to file a dispute with American Express and report this to the FTC.

very disapointed about the way they treat customers who are willing to pay so much in advance for jeans which don't at all respond to the size guide they propose to follow and as a result of this size guide goods have to be returned.
Regarding order tracking they got them back 3 days after - for sure un-used- in the original packaging but they take all their time to pay they money back.
20 days after there is still not debited on my credit card. Customer service responds that they need more time at the moment because of...????
They are able to credit you immediately, to send the order in between a few days but not at all able to refund.
UNBELIVABLE and worst ever seen!!!
Cannot at all recommand to order there!!!

They offer no phone option to speak about an order issue where I received the wrong order with no recourse to send back where I do not pay the fees. I've submitted 3 emails and an order form with no response yet they ask that returns are done with in 14 days.

This is my second time ordering and I purchased three pairs of jeans. The FedEx driver marked the package as delivered with a photo of someone else's porch. I contacted FedEx and they couldn't locate my package and stated that the only way to move forward was for the shipper (FRAME) to contact them. I've reached out to FRAME for days via the contact form on the site and the email address that sent me the order receipt and I've had no response. I haven't even gotten a templated response – just nothing. There's no phone number listed for the company so I'm beginning to think that their customer service doesn't exist. Maybe they fired everyone and replaced them with AI. At this point, all I can do is have my credit card reverse the charge. It's pretty unbelievable.

J'ai passé ma commande, une conférence je l'ai jamais reçu. Donc attention, svp. Ne vous faites pas avoir.
Merci

I ordered from FRAME expecting customer service that matched the brand’s pricing and positioning. That expectation was not met.

My order September 2025 was marked as delivered, but it was never received. I contacted customer service multiple times seeking help, but received generic responses and no meaningful assistance. The issue was never resolved, and no replacement or refund was offered.

For a brand that presents itself as premium, this level of support when an order goes missing is unacceptable. At this price point, customers should expect clear communication and accountability when problems arise. There are other denim brands that provide stronger customer support and stand behind their orders.

Incredibly horrible experiences. I have recently made a couple different orders and encountered issues on all of them. First, they sneakily add fake fees. Premium item protection fees were added to two lower cost items but not a very expensive item. The fee is added, but only noted once on the first screen and below buttons to move forward. Second, they take forever to respond to email and customer service submissions (and never actually help). Last, they have had a recent return for over two weeks; they acknowledge the return but have not refunded my money. After three attempts at contact them, the responded only to say that refunds are being handled manually and are taking longer than normal. Their website says returns are handled in 5-7 business days, total BS.

Horrible customer service, they lost two of my return items and are now wanting to charge me for them. Saying they are going to send me a PayPal invoice to pay them for the lost items. I have never experienced such horrible customer service from a company. Do not shop here! Overpriced for what it is and greedy ownership. If you want to purchase Frame go somewhere where they have amazing customer service such as Revolve.

First time in my life I've got jeans into stains. "The Reboot Crop in White". They cost $258. For such price they have to be clean. Never ever I've got dirty clothes from 'fast fashion' brands...
PS. The number of my parcel is 392829853716.

Absolutely horrible customer service! I placed my order 5 days ago and item has not been shipped. I have sent several emails to so-called "customer service" with no responses. I have left 2 voice mails, again, with no response. This company is a rip off. DON'T ORDER FROM FRAME ONLINE,

Prior buying from Rohe frame, I did read reviews, but I didn’t believe it. I wish I did. I contacted them about my order that is not delivered, due to wrongly printed address,they never reply. My order number is R16369. Please, help me get my package that I paid for.

Please take the time to check your garments closely. The quality control is awful. Terrible stitching, literally falling apart at the seams. Contacted them because the waistband had come apart after wearing once. They offered a 20% discount which I accepted. I set the jeans aside until I had time to repair them which wasn't until now. After spending time looking them over, I realized that there's problems all over the place with the stitching and got sold a very expensive pair of shoddy jeans that weren't made properly. Sloppy stitching everywhere, poor tension, broken threads all over the place, with more seams already falling apart but not large enough for me to notice when I first reached out... Really disappointing.

The quality of their "le high" flare jeans is really bad. I bought them in 2 colors, and both tore within 10 times of wearing, and not just at the seams. I think the stretch makes the fabric too thin for decent jeans. Waste of money!

I write a email to the customer service without answer ...
It's strange for a store...

👍 ACHAT ABONNÉS YouTube : 6 choses à savoir !

I had 3 pairs of skinnies that lasted me years and recently bought different models online. The experience was seamless and got fast dispatch with DHL. The jeans didn't suit and had to return them, and I got the refund no problem. Only thing to note is that the return from Ireland should be done via Global-e portal, not via Frame website. When I asked a question, customer service replied within one day.
Overall I can't fault neither the the products nor the company

Customer Service is really bad…I try to get in contact with Frame over a week to return an item…and there are just not helping me I guess I have to sit on a jeans which doesn’t fit…really annoying 😩

Acheté car forme et taille parfait mais au bout de un mois un trou, puis un autre puis encore un autre. La qualité est médiocre alors que le prix est excessif. Dommage car ils étaient confortables

Never shipped my "great Xmas deal" after weeks of back and forth. Pretty lousy company with friendly customer service is the deal here. I'd stay away.

I love my frame jeans. I wonder if these people with negative reviews actually bought from the frame official website https://frame-store or the knockoff/unofficial site I’ve seen online which is store-frame.com - beware of the latter!