Been following for some time online and excellent offers/deals, but now lucky enough to live 10 minutes from the new shop! Visited last week, owners are lovely & very helpful, shop is well set out lot... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Had a faulty pair of trainers that have only been worn for a month, got in contact with equiflair straight away! Speedy responses to my query, with a very apologetic response Swiftly helped by a a co... Se mer
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I ordered a pair of boots that were too tall and even out of opening hours equiflairs customer service went beyond. I easily returned my boots and ordered a pair that came very quickly and I couldn’t... Se mer
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I was brought a pair of trainers from Equiflair as a birthday present. Unfortunately they broke within the warranty period. When I emailed Mat he responded to me within minutes and was very polite and... Se mer
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Företagsinformation
Skrivet av företaget
Equiflair Saddlery is a family-run equestrian retailer based at Upper Shay Farm in Denholme, West Yorkshire, on the edge of Brontë Country. We began our journey 20 years ago in a small shop with a big dream — to provide quality equestrian products backed by genuine, personal customer service. Founded by Natalie and Matt, and built on nearly two decades of experience in equestrian retail, Equiflair has grown steadily through hard work, care, and a real passion for the equestrian and countryside lifestyle. In 2023, we fulfilled a long-held dream and purchased our small farm in West Yorkshire. Today, the farm is not only our home but the heart of Equiflair — it’s where we live, work, and where your parcels are picked and packed. We’re not a faceless corporate business or an anonymous warehouse. When you order from Equiflair, you’re supporting real people and a real family. Orders are handled with care by our family team (often with small helping hands nearby), and when you contact us you’ll speak directly to someone who genuinely wants to help. Our aim is simple: make shopping with Equiflair straightforward, friendly, and reliable — with honest advice and a consistently high standard of service. Brands we stock We stock a carefully selected range from trusted equestrian brands including LeMieux, Equidry, Acavallo, Joules, and Premier Equine (plus many more). We choose brands we believe in and products we’re proud to stand behind. How to reach us: Equiflair Saddlery, Upper Shay Farm, 74 Brighouse and Denholme Road, Denholme, West Yorkshire, BD13 4HF Opening hours: Monday to Friday 09:00–17:00 (Closed Saturday & Sunday) Telephone: 01484 846939 Email: help@equiflair.com Website: www.equiflair.com Thank you for taking the time to read about us — and for supporting independent family business
Kontaktuppgifter
Upper Shay Farm, 74 Brighouse and Denholme Road, BD13 4HF, Bradford, Storbritannien
- 01484846939
- help@equiflair.com
- equiflair.com
4,7
Utmärkt
858 omdömen
Ingen aktuell inbjudningshistorik
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Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fantastic friendly helpful and…
Fantastic friendly helpful and efficient personal customer service at the end of a phone and fast delivery. Highly recommend! Thank you!
3 september 2026
Omdöme utan inbjudan
I love the product
I love the product. It was a bit slow to arrive. I had to wait for a couple of weeks but apart from that all good.
22 augusti 2026
Omdöme utan inbjudan
Amazing service and speed of delivery…
Amazing service and speed of delivery also best prices around
1 september 2026
Omdöme utan inbjudan
Great service
Great service. Proper fitting for hat and really helpful. Didn’t try to upsell over our budget.
21 augusti 2026
Omdöme utan inbjudan
Always great prices and super quick…
Always great prices and super quick delivery
12 augusti 2026
Omdöme utan inbjudan
Shocking customer care
I ordered and paid for a bridle as I was about to go away. It was in the sale and there was no option to send it to a local drop off point. I phoned and asked if the bridle could be reserved, packaged, and sent at a slightly later date so it wasn’t left outside my house. I was assured this was fine. I paid for the bridle and saw the stock level had gone down.
On return from my holiday the bridle was not sent out and zero communication despite taking my money. I contacted the company after a week, to be told it had been sold! Poor customer service, I have been a loyal customer in person for years. If they had said they could not delay the post a friend could have collected it in store.
16 augusti 2026
Omdöme utan inbjudan
Svar från Equiflair Saddlery
We are genuinely sorry, and we completely understand your disappointment—particularly as you have been a loyal customer of ours for many years.
We had put the bridle aside ready to be dispatched upon your return, as agreed. Unfortunately, it was mistakenly returned to our available stock by our nine-year-old daughter, who was trying to help in our small family business, and it was subsequently sold in our store. However, the responsibility for keeping your order safe was entirely ours, and we are very sorry that we let you down.
For clarity, we do not manually take payment from customers; payment is submitted by the customer when an order is placed through our website. As soon as we became aware of the mistake, a full refund was arranged.
We do not currently offer delivery to local collection points, although we offer a free Click & Collect service from our store in West Yorkshire. We are sorry if this option was not made clear when you contacted us.
Most importantly, you should have received an update from us without needing to contact us yourself. This was a genuine mistake, but we recognise that it does not lessen the inconvenience or disappointment caused.
Please accept our sincere apologies.
Kindest regards,
Matt
Equiflair Saddlery
Svar från Equiflair Saddlery
Hey! Thanks for your 5 star review! :)
Great price
Great price. And product.
2 weeks from Order to delivery. As item had to be ordered in, I wasn’t notified, until I contacted them of this.
19 juli 2026
Omdöme utan inbjudan
Svar från Equiflair Saddlery
Thank you for your review. We’re pleased you were happy with the product and the price.
We’re sorry you felt you weren’t kept informed. As this item needed to be ordered in, its estimated delivery date was displayed on the product page, in the basket and again at checkout. However, we appreciate that a separate update after ordering would have provided extra reassurance, and we’ll take your feedback on board.
Thank you again for shopping with Equiflair Saddlery
Excellent- Highly recommended
Been following for some time online and excellent offers/deals, but now lucky enough to live 10 minutes from the new shop! Visited last week, owners are lovely & very helpful, shop is well set out lots of good quality items, brands and excellent prices and plans to grow the size of the store and what it offers, was also the mention of coffee & cake! Lots to like & look forward to!! (Not sure my bank balance agrees!!)
3 augusti 2026
Omdöme utan inbjudan
Svar från Equiflair Saddlery
Thank you so much for such a lovely review! It was a pleasure meeting you, and we’re delighted you enjoyed your first visit to our new shop. We have lots of exciting plans as we continue to grow—including, hopefully, that all-important coffee and cake!
We look forward to welcoming you back soon. We’ll do our best to help you rein in the spending, but with so many lovely things in store, we can’t make any promises!
Matt & Nat
The Equiflair Family
Svar från Equiflair Saddlery
Thank you for your lovely review! We’re delighted your order arrived quickly and safely packaged. We hope you’re just as pleased with your purchase.
Matt & Nat
The Equiflair family
Disappointed with customer service
After purchasing a doll for my granddaughter for her birthday I expected to receive it in perfect condition. It arrived packaged in plastic wrapping (the sort used for clothing) and was clearly not handled with care by the courier as they did not place any label requesting handle with care. They have refused to cover the cost of a return or replacement and have only offered a refund if I return the damaged item at my cost. Photographs were not requested and as stated packaging was inadequate for the item, it should have been sent in a box to protect it after all I paid for postage and so expected it to be sent with care. A simple plastic bag was not adequate for a £50 doll. This was quite an expensive item and should have been treated as such.
31 juli 2026
Omdöme utan inbjudan
Svar från Equiflair Saddlery
Hi Carole,
We’re sorry you were disappointed. In your correspondence, you described the outer product packaging as being slightly damaged but confirmed that the doll itself was undamaged and in perfect condition. No photographs of the reported packaging damage were provided, so we were unable to assess it further.
Packaging is designed to protect the item during delivery and can occasionally sustain minor damage in transit. Unfortunately, we cannot control how individual parcels are handled by the courier.
We explained that you are welcome to return the doll for a full refund. However, as the item itself is not damaged or defective, we are unable to cover the return postage costs. The outer packaging can be recycled after the doll has been removed.
Kindest regards,
Matt
Great items and great prices
29 juli 2026
Omdöme utan inbjudan
Svar från Equiflair Saddlery
Thank you for your lovely review! We’re delighted you’re happy with your items and found them at a great price. We hope you and your horse enjoy them! 🐴
Matt and Nat - Equiflair
Absolutely love my base layer
Absolutely love my base layer, service was great nothing too much trouble and arrived really quickly. Will definitely use again 🤩
3 augusti 2026
Omdöme utan inbjudan
Svar från Equiflair Saddlery
Thank you for your lovely review! We’re so pleased you love your new base layer and that everything arrived quickly. We’ll always go the extra furlong to help, and we look forward to welcoming you back! 🐴🤩
Matt and Nat - Equiflair
Excellent price for product and speedy…
Excellent price for product and speedy delivery.
30 juli 2026
Omdöme utan inbjudan
Svar från Equiflair Saddlery
Thank you for your lovely review! We’re delighted you were happy with the price and speedy delivery. We hope you’re just as pleased with your purchase and look forward to welcoming you back to Equiflair soon! 🐴
Matt and Nat - Equiflair
Fantastic friendly service highly…
Fantastic friendly service highly recommended. Shop full of horse clothing and accessories.
22 juli 2026
Omdöme utan inbjudan
Svar från Equiflair Saddlery
Thank you for your fantastic review and recommendation! We’re delighted you enjoyed our friendly service and had a good look around our range of horsewear and accessories. We hope to welcome you back to Equiflair again soon! 🐴
Matt and Nat - Equiflair
Great value for money super fast…
Great value for money super fast delivery customer service is fantastic
4 juli 2026
Omdöme utan inbjudan
Svar från Equiflair Saddlery
Thanks for your lovely review! :)
Le Mieux fly sheet
I hit the wrong size button - emailed straight away and this was sorted immediately. Thank you for your efficient service. Item perfect and fit is perfect. A very happy horse.
10 juli 2026
Omdöme utan inbjudan
Svar från Equiflair Saddlery
Thank you so much for your lovely review! We’re really pleased we could amend the size quickly and that the LeMieux fly sheet fits perfectly. Most importantly, we’re delighted you have a very happy horse!
Kindest regards,
Matt and Nat
The Equiflair Family
Saddle Pad.
Competative prices,excellent products,service and delivery excellent,communication between customer and Equiflair Saddlery excellent,thankyou,🤗🐎🦄
12 juli 2026
Omdöme utan inbjudan
Svar från Equiflair Saddlery
Thank you so much for your wonderful review! We’re delighted you were happy with the saddle pad, our prices, communication, service and delivery. Your support really does mean a lot to us. 🤗🐎🦄
Kindest regards,
Matt and Nat
The Equiflair Family
Fantastic service
Quick delivery and the option to do a virtual try on of the boots worked brilliantly
1 juli 2026
Omdöme utan inbjudan
Svar från Equiflair Saddlery
Thank you so much for your fantastic review! We’re delighted the virtual boot fitting worked so well and that your order arrived quickly. We really appreciate your support.
Kindest regards,
Matt and Nat
The Equiflair Family
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