Gofoexpress Omdömen 

Il corriere è arrivato ha scattato la foto del pacco sul muretto Dell entrata e poi lo ha preso e lanciato con violenza sul muro delle scale danneggiando la merce all interno, visto tutta la scena dalla finestra sono corso fuori e quando mi ha visto è scappato subito in macchina, ma il peggio è l assistenza, se hanno così tante recensioni negative ci sarà un perché, gofo express mai più, per me potete chiudere domani

Gofoexpress is a nightmare every time they are the carrier i will have issues, they always flag my address restricted even it’s not , there was 1 time my package was returned because the driver always failed to deliver my package, if I can give 0 star i would delivery driver is vet incompetent, how come my other package arrived with other carrier but with gofo no, they should fire that driver , now I have 5 packages gofo again failed to deliver, i called like 10 times the customer service give instructions to the driver and still my package is failed to deliver driver don’t even try to call me just flag my address restricted or military base what the f

I am in Michigan and I order odds and ends from Temu, which uses Gofo for delivery. I've had four deliveries in the last couple of weeks with no problems. Trustpilot seems to a magnet for nattering nabobs of negativism. Gofo would hardly still be in business with Temu, eBay, etc., if Trustpilot reviews were anything close to representative.

We have gotten 3 orders delivered by GOFO. They did a good job all 3 times. All delivered to a good spot and zero damage on any of them.

this is so awful. theyre actually so incompetent, mostly because they run on ai. i left a note on my amazon package (which was more than needed, considering it’s their own locker rooms) that the place of delivery closes at 7pm. these idiots let me know my package had arrived to the building at 6pm, but didn’t officially deliver it until 7:30pm. obviously they couldn’t because, as per my note, the place is closed. so instead of rescheduling asap. they just canceled my delivery. i called, and it’s all ai, which gives me no solution. i don’t understand why amazon needs a delivery service if they have their own trucks. not only that, but not a single person in the company is available to talk. you ask an ai for help, and complaint to an ai about the other ai. incompetent i tell you.

Delivery guy brought my package, took photos and uploaded them and then took it back to his car. Marked as delivered and showed proof he delivered it, and then stole it. The company did not want to honor the refund because of his proof. I showed them my ring camera footage, and they still didn’t care. Had to file a police report

Gofo Thieves
I have had bad experiences with Gofo, and the thing is, they wont do anything to investigate the driver who committed the crime. The last of my 3 packages stolen by the driver was a daytime robbery. The driver opened my package, took all the moissanite jewelries I purchased from Shein. She then stuffed back the jewelry boxes inside then taped it before delivering my empty package. I contacted Gofo to complain but they kept saying that it was delivered, and If I did not get it, it was declared lost. I was so upset at how this company handles complain. They dont do anything thats why their mafia drivers continue to do their crimes over and over again. This company needs to be shut down.

Gofo claim they delivered the package. Package was never received so a formal investigation was opened with gofo. Upon their discovery, the rude complaint dept. claimed the package was delivered and shared a photo of the outside of the home with no package. This does not show proof of actual delivery was our response. They doubled down and shared two more pictures showing a picture of an amazon package. Our response to the complaints dept was this is an amazon package and not the branded package that is from Jlo which is always a pink box with her branding. The photo you sent is a flimsy white envelope from amazon. The complaints dept verbally could only go off their script and basically will not assist any further and that we should seek resolution from the seller. The dishonesty and the fact they show false photographs is beyond acceptable behaviour. Be aware of this company.

Parce que 0 n'est pas possible. Mon colis est marqué comme livré et remis en main propre. Je me trouve a mon domicile,maison . Photo prise du paquet avec un pouce (noir) qui le tien.
Or mon colis n'a pas été livré,encore moins remis en main propre et de plus je ne suis pas noir,donc la photo avec le pouce ne tient pas. Bilan,colis volé,60€ et non réception d'un cadeau pour une date précise . Comment avec autant de constats de vol,cela peut il continuer?

I continue to receive texts from this company saying my address is inaccessible. Are these people in Europe or somewhere. Everyone else finds my address easily. IS THIS A SCAM?!?

Honestly, if I could give a negative stars I would do that! I have experienced NUMEROUS ISSUES with GoFo! Out of all of the deliveries through GoFo over the last 2 months, I have had to register 8 separate complaints and notices that the delivery was not done per instructions and in fact delivered to another address and/or cannot be located. But GoFo has yet to take responsibility nor have they remedied any of the issues. The incompetence throughout the company is systemic.

Customer service is a total joke and the investigation team takes an average of 5-10 business days to "investigate" and then come back and say that "it is out of their hands" and that the "package was delivered correctly"... which is a bunch of B.S.!

In one of the two cases just this week alone, there was even a screenshot of a map of the general GPS package delivery location in the delivery details and it is at least a 1/2 mile away from my address and has yet to actually be located... but "GoFo did everything right" based on their investigation.

I have a disability and have requested that packages are left at my apt door for that reason, but their drivers take a photo of the address number above my building entrance and then deliver the package somewhere else, not even opening the door where they took the photo! In the case yesterday, the driver even texted me to confirm instructions, didn't deliver the package, left the complex and then returned three hours later and delivered the package to another building and another address. Who does that??

I have even had to contact the various sellers in these cases, requested replacements or refunds, and later inform them that due to the numerous delivery issues with GoFo (as their exclusive carrier), I will no longer purchase from them. GoFo has also been informed that they are damaging other businesses but frankly, THEY DO NOT CARE!!! Packages that had to be replaced are simply a cost to the seller, GoFo does not refund fees, and all costs fall on the seller. That's not right either!

GoFo needs to take a hard look at their processes and personnel and clean house!

Package 📦 went to wrong address,sign out front clearly says I live behind Apt 1 and Apt 2 in the alley ,I guess these people can't read , hadn't been for proof of pictures then I wouldn't have figured out where they where and when I did someone was taking of with them had to call the police 🚓,if you can't read a clearly written sign ☢️ then you don't need to be a delivery 🚚 driver,they Care nothing about where or how they deliver package 📦,there I said it but do I feel better,HELL NO !!!!

Purtroppo non posso dare 0 stelle altrimenti sarebbe quello che meritano. Pessimo in tutto e per tutto, nella consegna e anche nella comunicazione. È impossibile chiamarli hanno in ostaggio il mio pacco da giorni e non lo consegnano. Veramente pessimi!

Il servizio è pessimo. Sto aspettando un pacco da una settimana. Loro mi chiudono il telefono quando chiamo il servizio clienti per chiedere spiegazioni sul motivo per cui devo aspettare una settimana e perché non mi possono dare neanche un giorno di consegna dopo che ho già aspettato una settimana. Ho perso tre giorni di fila perché mi hanno detto che sarebbero venuti con il pacco e poi non sono più tornati. La prima volta mi hanno detto che avevano un problema da parte loro e che non potevano portare il pacco, poi mi hanno detto che non ero a casa, cosa non vera, e poi la terza volta mi hanno detto che l'indirizzo era errato, di nuovo non vero, perché ho parlato con il corriere al telefono e mi ha detto che sarebbe passato il secondo giorno. Quindi, servizio pessimo, non usatelo più. Non hanno servizio clienti, non ti dicono quando il pacco arriverà.

Cambiate mestiere…anzi no, non fate niente perché potreste rovinarne altri di lavori. Incompetenti, bugiardi, truffatori, ignoranti, NON SERVITE AL MONDO. Sprecate l’ossigeno che gli alberi emettono. Chiudete e vergognatevi mеяde. Intanto PayPal mi rimborsa ma vi devo fare un cцlo così con una denuncia mirata ed una ispezione sul luogo di lavoro che vi devo far piangere. A molto presto

GOFO express is the pits! They have screwed up two of my deliveries now. Today, they called from the apartment gate to tell me I had a delivery. I buzzed them in, then came out to the lobby. No package anywhere. Not near the mailboxes, not by the door, nowhere. And yet they insist that it was delivered.
And when you call their service number, you get an AI bot. It wasn't until when I said, "I want to talk to a real person" that they put me through. No satisfaction there either.
Why can't they bring the packages to your apartment door like everyone else does?

If I could give negative stars I would. These drivers have to be the most incompetent people this could find. Instead of contacting customers to ask for gate code they return packages. The sad part is I ha e contacted GOFO customer service many many
many times to give them the gate code for our community. Yet, the drivers keep marking packages undeliverable. So either GoFo isn't updating the system or they have lazy drivers who refuse to take the time to enter the gate code to make the delivery.

I truly cannot count how many times my package has been thrown on my porch… very unprofessional… How would you like it if someone threw your package on your porch or left it basically on the sidewalk for someone else to take… everyone needs some training… I’m very disappointed… ☹️

Dealing with GOFO has always been difficult. I bought something on Ebay, and GOFO said they cannot deliver it because I live in a zip code they don't serve. GOFO is a nightmare!

The driver delivered my packages to a different apartment complex. Then he said he went back and asked to the people he delivered it to for the package back and he said the people said they already brought it to my place…which is a lie. I’ve been on the phone talking texting these idiots and on the phone and there’s no help.