ASSOS Of Switzerland Omdömen 

I’ve ordered a limited edition item but because there was an error in their system, instead of contacting me (they have all my contact information) they just canceled my order. Making it impossible for me to ever get the limited edition item I wanted to get, since it was already sold out in the meantime…
They could have at least reserved the item and ask if I wanted to reorder it before canceling my order. Which by the way was already confirmed!!
Impossible to contact them on the phone + they just take days to react when you have a question.
Very poor customer service!!
I don’t think I will ever order anything from them anymore.

I am extremely disappointed with the level of customer service I have received.

I returned the jersey that did not fit me, and I still have not seen the refund credited to my account. This is unacceptable.

To make matters worse, I had to pay for my own return label, and despite emailing your customer service about this, I have never received a response. For a company that charges premium prices and promotes itself as a high-end brand, I expected a much higher standard of service.

At this point, I have lost confidence in your company. I will be leaving a detailed review describing my experience and rating it zero stars. Customers deserve to know how poorly this situation has been handled.

This has been one of the worst customer service experiences I have had. I am very disappointed and expect my refund to be processed immediately, along with a response regarding the return shipping cost that I should never have had to pay.

No I look forward to your prompt resolution.
I will will zero 👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽

When ordering directly from Assos website to countries that are subjected to import tax avoid at all costs. For some bizarre reason Assos policy is to declare the value of the goods as the full RRP even when discounted resulting in the customer being burdened with additional tax which is not related to the actual cost of the items.

It's hard to understand this policy. For example if you purchase goods in the sale that were $600 and paid $400. Assos feel it's okay to declare the goods as $600.

Also for fully priced International orders Assos does not deduct the VAT. Its a win win situation for Assos and lose lose for the customer.

Ive been wearing Assos for 12 years now and have noticed the quality has been decreasing.

They still have some good products but better to purchase from third party suppliers that will at least respect the customer and declare the value of goods as the actual amount paid.

Die Radlerhose war ein paar Tage älter als 2 Jahre, kostete 260.- (zwei andere die ich habe sogar über 300.-). Sie war an einer Stelle im Sitzpolster fast durchgescheuert.
Bis ich eine Antwort kriegte dauerte es fast drei Wochen; dafür musste ich zweimal die gleichen Auflagen erfüllen, um schliesslich die Nachricht zu bekommen, dass die Garantiefrist abgelaufen ist.
Einerseits ist das Produkt den Preis nicht wert, andererseits ist der Kundenservice miserabel! Ich kann also Assos Produkte, ich habe auch noch Trikots , nicht empfehlen!!

They over priced products do not even look like their model shots on their website. Strange

At first their cycling tights seem great. I bought numerous pairs for summer and fall and the summer ones are so transparent you can see everything on the backside and the cycling tights fall apart very quickly. The elastic on the waist breaks immediately, holes in the waist. Poor quality for such expensive cycling clothing

Terrible customer service!! A return is already taking over a month, and now ASSOS is saying my return cannot be handled because I supposedly “used” a bib, which I absolutely did not!
Will never order or wear products from them again!

What is happening with Assos returns at the London store. 3 weeks still waiting and very very poor communications. You have to chase for an update and then you are lucky if you do get an update or a reply! Destroying a great product with poor customer service!

Malheureusement la qualité devient mauvaise sur les produits assos mais le prix lui ne baisse pas....cuissard qui se déchire au niveau des couture, gants été qui se déchire au bout de 15 utilisations...depuis le rachat des amerloques c'est la catastrophe...je vais devoir changer de marque
..

1x Bib Shorts und Radüberschuhe gekauft.
Das Sitz Ploster der Bib Shorts ist sehr gut, die Verarbeitung leider nicht.
Nach Kurzer Zeit hatte die Hose Löcher und Nähte lösten sich.
Ich reklamierte dies und bekam eine neue. Auch hier das selbe Problem.
Nun soll ich die Hose einschicken?
Dies lösst das Massive Qualitäts Problem nicht, welches bei einem Preis von 200€ nicht entstehen darf

The products are great, but…….. if you wish to return anything or wish to deal with after sales, they are an utter disaster.

I bought some bib shorts from them and was told that a carrier would contact me, regarding a return, but never did, and I had to end up sending it back myself through Royal Mail. The refund is still outstanding.

Contacting them, it is always through a really poor customer service link where you’re waiting days for responses and very rarely the response that you want, just hopeless platitudes.

If you want to buy Assos gear, don’t do it through Assos themselves as if it’s not right i.e. size colour etc and you’re wanting to send it back you will end up losing the will to live

Assos, if you actually read this, you really should be ashamed of yourselves, with reference to your app, after sales and refunds process. I suggest you figure out how the likes of Amazon and Gymshark do it and learn quickly and adapt, because, it matters not how good your products are, and they are, it’s how good your customer experience is with not only your products but your processes too. Make buying, and returning, your products easy

Ich habe mehrere Assos Hosen, Handschuhe, Socken und Trikots im Einsatz.
Bin mit der Qualität sehr zufrieden, Hochwertige Verarbeitung und Top Qualität.
auch der Reparaturservice ist Sagenhaft, den habe Ich jetzt zum ersten mal nutzen müssen. Daher von mir 5 Sterne und eine klare Empfehlung.

I purchased a jersey, shorts and socks set. When the package arrived, the shorts were a cheaper model in the wrong size. I immediately returned them for a refund, stating the reason clearly on the returns form and included a note in the returns package. Almost three weeks after the returns were received by Assos, I noticed that no refund had been processed. I queried this and was told they were not going to refund me as I had not returned the item ordered!!!

I have asked the credit card company to refund the payment but this is totally unacceptable.

I bought the shorts anyway through brilliant retailer Condor but I will think carefully about buying any other Assos gear and it certainly won't be via the Assos website.

A fabulous experience in the London store. Knowledgeable staff and very helpful.
Went in late but was never rushed.

Items purchased are fantastic quality. My favourite brand by far.

Well done team London. You done your company proud.

Surprised at all the negative reviews. Made me question whether I was looking at the right company! I am an international customer and had nothing but a faultless experience with Assos. Their overall product quality and service is the best I experienced so far; and I have purchased from all the big names. I bought from nearly every product category they offer and cant complain. Considering their primary business model is design/manufacturing and not ecommerce, their online sales service beats every other brand and ecommerce retailer I have used (their app is sometimes buggy but the website works with no issues and well designed). I am an international customer and they even offer me free returns and refunds on every order, no matter how small. I only once experienced a problem with a GTS bib short after some use. I sent photos and after a little while received a brand new one under their warranty service!

I’m really disappointed with my recent experience with ASSOS customer service.

I recently purchased the MILLE GTO Bib Shorts S11 Long in Medium. When I tried them on before riding, they seemed fine. However, it was only after one ride that it became clear they don’t fit properly. The shorts ride up the leg, so instead of being “long” they end up feeling very short while riding.

I contacted customer support promptly to ask if I could exchange them, as this is clearly something that can only be identified when actually using the product on the bike.

Unfortunately, I was told that because the item had been worn, no exchange or refund could be offered — only a 30% discount on a future purchase.

This doesn’t feel reasonable for a premium technical product at this price point. Issues like this simply can’t be identified without riding in the kit, and I raised it immediately after first use.

I would have expected a brand like ASSOS to stand behind their products more strongly. I’d still welcome the opportunity to resolve this fairly.

Je suis client d’Assos il y a plus de 10 ans. J’ai pu voir la baisse en qualité des produits. J’ai des bib shorts âgé de 10 ans qui ne sont même pas troués. Par contre les produits récents sont tous troués où sont devenus trop larges. La goute qui a fait déborder le verre est une speed socks, qui après 3 usages, est déjà trop larges et descends vers la cheville.

Normale Lieferzeit. Ich habe mehrere Teile bestellt. An der Hose die ich bestellt hatte war die Naht im vorderen Bereich des Einsatzes nicht sauber gefasst und löste sich. Nachdem ich es gemeldet habe, bekam ich die Mitteilung, das ich die Hose einsenden solle und man die Naht ausbessern würde. Nachdem ich geschrieben habe das ich die Hose für einen bestimmten Anlass gekauft habe und jetzt nicht darauf warten wolle bis sie repariert ist hörte die Kommunikation abrupt auf. Seither nichts mehr gehört. Ich lasse die Hose jetzt selber reparieren und werde kein ASSOS mehr kaufen.

Qualitativ hochwertige Ware, rasche Lieferung, übersichtliche Website - bestelle seit sehr vielen Jahren und wurde noch nie enttäuscht. Wie all diese negativen Bewertungen zustande kommen, ist mir schleierhaft.

J’ai acheter un cuissard Assos MILLE GT C2 . Je l’ai utilisé pendant une été puis je l’ai renvoyé car la couture avait lâcher entre les jambes. Je l’ai reçu réparé après deux semaines et je l’ai utilisé encore 2-3 mois avant de le mettre à la poubelle car il est devenu transparent au niveaux des fesses.