Ingen retur möjlig
Fel på varan men omöjligt att returnera på grund av att varan väger över 20 kg. Ingen lösning på flera veckor. Måste nu betala för ett skåp som inte går att använda!
Svar från XXXLutz Deutschland
Good day Ingrid Hagberg,
thank you very much for taking the time to share your experience.
We regret that you received a defective item and that, due to the item’s weight, the return process and clarification have been so difficult over the past few weeks. This does not reflect the level of service we aim to provide.
Please contact our service team at service@xxxlutz.de with your order number and attach your review, so we can clearly allocate your case and look into a suitable solution (e.g., arranging the return/pick-up).
Kind regards,
Your XXXLutz Team