Oksana

Order number 000962153
Excellent communication and customer service - they are very responsive and team Librio truly care to create something special . I love their products and their approach to customers . Fantastic gifts !

Nice and easy to arrange. perfect service when you can’t leave the house to go to the salon and professionals are very good - Lala was amazing

I have a booking and needed help… I can’t even call this “help” — the entire experience was shocking.

Important details were missed, my requests were mistranslated multiple times, and I still didn’t receive clear answers to my questions. Instead of making me feel confident and excited about my upcoming holiday, this experience has left me doubting my plans entirely.

What makes this even more frustrating is that I originally contacted them because I wanted to spend more money with your company and enhance my booking. Instead, trying to get proper assistance has felt like pulling teeth.

I requested a callback from someone competent who could actually understand and address my concerns, but that still has not happened. At this point, I am seriously considering cancelling altogether because the level of customer service I have received has been unacceptable.

I can honestly say I have never experienced customer service this poor before, and I am extremely disappointed.

I placed an order on the 8th of April, and it didn’t arrive until the 17th — far too late, especially as it was meant to be a birthday present.

The whole process was frustrating from the start. The artist repeatedly made changes to my picture that I never asked for. Despite clear picture provided by me that I wanted the drawing came back completely wrong multiple times. I had to request amendments four times. Each time, they added odd features like strange eyebrows and even removed important details that were clearly visible in the original photo. For example, an item that was required (and clearly shown in the picture) was removed for no reason, which made no sense at all and completely changed the picture (his hat in operation room after my c section)

On top of that, communication and delivery were very poor. I had to repeatedly chase them just to find out where my order was. It wasn’t dispatched for days, and only after multiple messages did they finally send it with next-day delivery — I genuinely don’t believe it would have been sent at all if I hadn’t kept following up.
Even then, I specifically asked for early delivery on Friday, and it didn’t arrive until after 6pm, which completely defeated the purpose as it was a birthday gift. I ended up having to buy another present and they didn’t even care to make it right or apologise.
Overall, a very disappointing experience. Poor communication, unnecessary delays, and low attention to detail. I would not recommend — avoid

My response to your comment - this is inaccurate- I’ve approved the correct order Thursday 9.04 and you still kept asking me to approve on Friday 10.04 when it was already done and you acknowledged a mistake on your behalf. And they some some reason it was not shipped until 16th so 7 days after my approval !!! when it was approved by me on 9th! I kept chasing and again your colleague has admitted that there was some order as this should have been shipped - error after error !
It was not agreed to receive it on Friday 17th as this is when I attended a party without a gift ! This should have been delivered a week before that. So your response is a lie

The idea sounds futuristic.. But when the tech fumbles, you're not just facing delays—you're locked with no human override.
Super disappointing when you plan to play but their website has a very different idea. Clunky interface, confusing navigation, and zero user empathy. It feels like it was built in the early 2000s and never touched again. In an age of AI and seamless UX, this system is a frustrating relic. Whoever designed it clearly missed the memo: it's 2025, not 2005.

Shockingly bad. Rubbish signal and needs special WiFi to connect - absolutely do not recommend

Cohl was absolutely amazing - respectful, professional, polite and helpful- couldn’t ask for more. Absolute joy to have around and he even helped me set up my private boosters.
Did everything with a smile, run every decision be me and left my house spotless with no signs of any work. He also made sure it all worked for me and stayed after his working hours to check the speed of the internet- wow ! I am impressed. Team BrSK look after him as there are not many such incredible technicians out there !

Very responsive and helpful staff - Laura was amazing . I love their clothes too - so flattering

I have ordered my outfits from hirestreet more than 4 times now and I absolutely love it- especially when they have a 3 for £45 2 week package deal - wow .

My first order arrived late but it was month and month ago (I believe it was drying the Royal Mail strikes too) - hirestreet refunded me and gave me vouchers plus apologies which was sufficient.

After this one slip I had an excellent service, all orders arrived in advance and always looking like on the picture (or better)

What else ? Brilliant items , friendly and helpful customer service and many outfit options. I have recommend it to all my friends.

Hired outfits for my own hen do, a few holidays abroad, friends wedding and my wedding reception - loved every order - all of the big occasions where I wouldn’t want to wear the same dress twice.
Also it is environment friendly, which makes it even better !

Bikinis look lovely online but avoid ordering if you have a holiday in a few days or even weeks - I’ve ordered mine on the 4th January and it is still in the processing centre, with no clear delivery date.
I have emailed them 4 times that my holiday is on the 20th January so one can only hope. It arrives on time.
For reference I am based in Manchester, UK.

Also just a note - initially a wrong (higher ) price was deducted from my account, which I reported and it was refunded the following day and then I had to pay tax that I was not made aware of when placed my order.
A lot of unnecessary issues which made my shopping experience tricky.

Will comment on bikini quality once it arrives.

Order #39886

Tragic doorbell - battery lasts 1 month and not 6 as advertised.

Impossible to get through to to the customer service- no one available

My order - plant pots (Order Date 16 Apr 2021 ) was supposed to arrive in May.
It’s been delayed until July, then end of August and when I contacted them today to find out when will I have it I was told it will be December. And no one even bothered notifying us. Needless to say that I have now cancelled my order and will never order from them again. Dreadful communication and delays.

Where is my order??? Took my money but no
Order for over 3 weeks ??? It’s a scam !!! Tried to call but number not active and no active email address

I base my experience on 2 separate orders in the space of 2 month.
Very Nice clothes (obviously these are not 100% cotton pure quality) but look exactly like on the pictures - I was actually surprised how nice all items were and what a customer service !!
I ordered a wrong size (played it safe and bought size 10 as though size 8 would be small as it is sometimes, but their sizes are 100% accurate) and emailed the CS team asking for their support. Within minutes I was invited to bring the items in (I live near by) and the guys & Rachel were more than happy to help me with the exchange.
Needless to say I will buy again.

Scam and awful thieves!!!! I am devastated as I bough a new house and with limited available funds just gave these thieves my saved £200.00 ... I was so looking forward to receiving my new lights ... no one even bothered with getting back to me. Absolute scam .... avoid them to spare yourself a massive disappointment

My order took just a little over 14 working days to arrive but when it did I was in love with it. It is normal that delays should be expected as we are in the middle of global pandemic. The only feedback is that the CS team should be more empathetic as people who are calling to chase are just keen to receive the beautiful addition to their home they’ve purchased.
Nevertheless f&b is selling high quality, good products and I will definitely buy again.
Have a good day.

Received 2 bouquets for my birthday - one from my sister and her boyfriend, arrived the same day when ordered and couldn’t be more beautiful. Very original composition with the attached card and lovely chocolates , I was in love with them. The second bouquet arrived delayed and flowers were in a very bad condition. I contacted CS and provided pictures but sadly I was informed that flowers will recover- they never did so I had to throw them away the next day. I was disappointed that my complaint was not taken seriously and even after providing pictures to show very poor condition of the flowers it has been ignored by bloomandwild team. When flowers are dead they will never recover and I should not be advised to remove dead elements as that is not a fresh flower.
I will not order again and advise my friends against.

Great service. My order has been lost by the post and I telephoned customer service department. Nothing was too much of a problem, Within 2 days I received my order. Very professional and nice company to deal with and most importantly I adore the cup I’ve received !

By far the worst company i have ever dealt with !!!!!!!
Do not hope to receive your order for at least 3 weeks (being optimistic here)
Telephones are being ignored and calls or emails not returned.
At one point i rang the police to report fraud as i believed that i am never getting an ordered item. I am extremely upset with myself for not checking all the comments and engaging with this fraud company !! Please, please stay away as far as you can as you will only be disappointed !!!!!!!!! Awful company and shocking experience.