Tom B

I have had the booking slot for weeks and took time off work to be home for the delivery tomorrow. I just received a txt to say it won't be arriving and there is no slot i can change it to soon. Not good enough.

Received on time for Christmas thank you. Recommended company 👍

I am so glad I chose Bird Marketing to create our website which has just been launched this morning. From the initial consultation, through the design stages and final release its all been really impressive. What I appreciated the most was they understood my need for the website to look and perform great, and were happy to answer my layperson questions over emails, video calls and recorded videos to explain. I would like to say specific thanks to Lewis, Jessica-Jade and Callum for everything they've done.

Really happy with the price and particularly the service: the admin staff kept me posted and delivery guys were also friendly. Will use again & recommend to others

Really like the doors and handles ordered. Good value. The only slight gripe is that one door ordered they couldn’t find in the warehouse and therefore awaiting a refund on that. It was handled well by the lady I spoke to in their customer service dept. So would be 5 star if it wasn’t for mix up over a door not actually being available

Unfortunately my experience has been awful. My dishwasher stopped turning on at month 14 so just out of warranty. On the phone the agent quoted a repair fee which i was fine about and then chose that over the offer of a monthly-paid insurance fee over 12 months. She then offered 6 months warranty which would be the same amount of the repair, which of course is great so i agreed. I then received confirmation of this, specifying that actually i would need to pay the repair cost if i didn't continue with the warranty.
The engineer arrived a week later, left the gate open on his travels back and forth from his van and my dog escaped. He didn't have the electrical component to fix it so said it would need a revisit the week after. Come the morning of that visit (today) I get a txt saying the part hasn't arrived so the next available slot is in 2 weeks time. I called customer service to just ask for a replacement appliance as it'll have been 1 month since i reported the issue. They said they would need to listen to being missold the insurance on the call recording, but frankly I don't understand why they wouldn't just send me a replacement dishwasher which costs them less than sending out engineers multiple times, multiple parts as well as their admin team time investigating calls.

We had to use Taylor Rose when completing 2 years ago due to our local solicitors not being able to handle Bank of Ireland mortgages. They only had to sign off the submission and submit the new details to the land registry. 2 years on, we are trying to remortgage and the land registry was still showing the previous owners details. This was rectified after chasing them (not an easy process as they wouldn't speak to me, then when our local solicitors tried to speak with them they too were told they couldn't speak to them?), then when we thought it was finally solved we find out that the land drawings weren't updated. We are having to go through the rigmarole 2 years later for something we paid them to do 2 years ago, and they won't even speak to me as I'm not their client apparently. I would not recommend due to my experience.

This is a disgusting company. I had a pick up van for 3 years and had a couple of dints and scratches repairs by a professional company. I anticipated a bill for a few hundred pounds for a clean internally but received an invoice for over £4000 !! Absolute jokers. It is a van, you cannot expect there to be no wear and tear, but I went beyond this and paid a company to ensure it was returned in good order!! I took photos and videos of the van the morning it went back for my own insurance and have proof of repairs from a company so good luck getting a penny out of me. Will see them in court if needs be

Very good customer support especially from Vicky who helped resolve an issue with my order

Whilst I haven’t gone through the whole process when writing this, I’ve just accepted an offer on my house after 1 week on the market consisting of 6 or so viewings.
There have been minor hiccups such as having to chase for forms and not getting through on the phone easily, but everything else has been great. The team I have spoken to have been really helpful. Subject to this all going through, I’ve just saved £7k on agent fees so any minor improvements that can be made are frankly irrelevant in my eyes. Well done and thank you

Unfortunately the company has let me down so I felt compelled to write this review. I make an order for a pickup only to be told just before delivery it wasnt available. This was inconvenient because I was due to hand back my existing vehicle and so was faced with having no vehicle (no work etc). I was offered another pickup of lesser quality with the promise that the upgrades would match it. I was given very little information on this and it transpires to be due to the fact there is quite a lot of difference. In the aim of me accepting (even though my situation meant I had no choice) was then promised a £660+VAT return on my payment on delivery of the pickup, which hasnt happened 2 months later.
I am having to constantly chase their admin team and the sales rep I dealt with initially has never responded. I have had a poor experience throughout and would not recommend using this company

Awful service. Only half my order arrived and to make matters worse their response has been that they aren’t going to do anything about it. My items missing add up over £100 and it’s theft in my eyes. Do not order anything from this company

Very happy with the quick delivery thank you

Can’t fault the service - quick delivery and customer service were great - will use again!

I wanted to give the customer services chance to rectify my issue but despite 2 emails chasing a response over 2 weeks we are being ignored.
1) plumber arrived to fix several jobs and within 2 hours only fixed one, charged me £300
2) wasted time replacing a washer which we didn't ask for and it didn't solve the issue. We still 3 weeks later cannot use our sink
3) called to say leak was still occurring and told 3 day waiting time (funny how from initial call he arrived an hour later)
4) waited in on day, took time off work. Told he'd be there by mid day. Got a call at 11:45 to say he wouldn't be coming
5) he came on Monday. Tried to solve leak by pulling out dishwasher with difficulty. Transpires it was difficult as he was yanking out the plug and the wires are now damaged.

We are still living with a broken dishwasher and unusable kitchen sink.
The only response from customer services was that they could send someone out but it "may" cost

It has been very stressful and needless to say has left is in a worse situation.
I am now having to take this company to court. Avoid using, use a local plumber instead