ts999

Hi there!
Thanks for leaving a review and we really wanted to give you a personalised reply but sadly the account info we kindly requested wasn't provided.
The above delayed our reply and for this we are truly sorry also to hear about the issue you experienced.
OJO loves giving back in many ways and sometimes when using third parties there may be a hiccup at the start of a new promo if not everything works to plan. That being said we will always work very hard to ensure that no matter what our OJOers receive their gift even if slightly delayed.
Obviously to claim the offer you would need to have completed the sections mentioned in the promo and would always recommend checking the details before depositing.
At the home of feel-good fun, we go to great lengths to ensure that playtime is always fun and fair.
Our game results are generated by Random Number Generator software, which is tested by third-party compliance regulator, iTech Labs and used by the most heavily regulated gambling platforms around the world.
This means that game outcomes are generated randomly and only ever based on pure luck.
We get how frustrating it can be when you don't get the result you were hoping for, and certainly wish you better luck in the future.
If you need any help at all please give us a shout on Chat, Facebook or X.

Dear ts999,

At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
To ensure a fun, safe, fair and enjoyable environment for everyone, we diligently adhere to our Terms & Conditions.

As outlined in our Terms and Conditions under the Sportsbook Rules, Section 2.2, all sports bets must be wagered three times.

We trust this clarification provides insight into the circumstances at hand.

Sincerely,
Metaspins Customer Experience Team