JAYNE DEWSNIP

Do not book with this company! We have just had a nightmare trying to get them to refund our deposit.,Thankfully , got this back todsy, but it has taken several weeks.
Ironically the appt we rented was lovely, no issues. The company were both dishonest and evasive.,
Airbnb, you should be sanctioning them!!
I have just received an e mail from Airbnb stating that HolidaysDiscovery have asked them to mediate as we caused damage to thevappt! We absolutely did not and have photo and video evidence. Even worse, Airbnb have sided and agreed with them!!
I already have the refund though, so will be cont my bank to ensure that a watch is placed on my account.
I cannot believed that Airbnb allow ths!

Took too long to deliver. When I opened parcel item was damaged.

Really lovely hat.
Always worth shopping here . Very efficient customer service

Lovely jumper. Arrived quickly, good quality. Would recommend.

Package arrived v quickly, but item was too small, so had to be returned.
The returns process is very complicated and time consuming. Every step from downloading the label to booking a pick up by DHL was problematic.
The issue would appear to be that the items have to be returned to the individual store within W and B.
I am expecting a long delay before the refund is forthcoming.
I will probably not order from W and B again. The whole process is overly complicsted

Excellent service from Lloyd . Would recommend to anybody.
Ciean and efficient

Due to an error on my part[readily admitted!], I did not realise that the time limit on returning clothing 14 days. I genuinely thought it was longer like the majority of on line stores. I e mailed in advance to check if I could send the clothes back, hoping that Finery would say yes. Unfortunately, they refused to accept the items back, and despite my e mailing several times, they would not change their minds.
Whist I accept totally that it was my fault, I felt that I had been totally honest with them[ I could have, for example suddenly found that the clothing was "damaged", and obtained my refund that way].
I do think that it was rather harsh of them. Surely they could have made an exception? If they are afraid of this setting some sort of precedent, then maybe they should review their returns policy.
The clothing is still current on their site. I am sure they could re sell it.
I have already left one review for Finery, which was not complimentary. I do find it very irritating that another request for a review has been sent.
I have already informed Finery that I will not shop with them again. They do not seem unduly bothered by this, but they thought I would be pleased to be given 20 points. It is quite obvious that they have not taken on board anything that I have said.
So for the purpose of this review;
FINERY. YOU MAY HAVE MY MONEY BUT I WILL NEVER SHOP WITH
YOU AGAIN. PLEASE DO NOT CONTACT ME AGAIN TO ASK ME TO REVIEW YOUR PERFORMANCE AS A COMPANY. I WILL NOT VISIT YOUR WEBSITE AND I CERTAINLY WILL NOT RECOMMEND YOU TO ANYBODY ELSE.

Really pleased with mu purchases, especially the pendant type necklace. This is a present and I'm sure it will be very well received!
Also love the leaf statement necklace. Can't wait to wear it!