| An analysis of the supplier selection process R Verma, ME Pullman Omega 26 (6), 739-750, 1998 | 988 | 1998 |
| Service innovation and customer choices in the hospitality industry L Victorino, R Verma, G Plaschka, C Dev Managing Service Quality: An International Journal 15 (6), 555-576, 2005 | 647 | 2005 |
| Customer preferences for online, social media, and mobile innovations in the hospitality industry R Verma, D Stock, L McCarthy Cornell Hospitality Quarterly 53 (3), 183-186, 2012 | 284 | 2012 |
| The impact of service system design and flow experience on customer satisfaction in online financial services D Xin Ding, PJH Hu, R Verma, DG Wardell Journal of Service Research 13 (1), 96-110, 2010 | 279 | 2010 |
| Using conjoint analysis to help design product platforms WL Moore, JJ Louviere, R Verma Journal of Product Innovation Management: An international publication of …, 1999 | 272 | 1999 |
| Multiple raters in survey‐based operations management research: a review and tutorial KK Boyer, R Verma Production and Operations Management 9 (2), 128-140, 2000 | 265 | 2000 |
| Self‐service technology and online financial service choice X Ding, R Verma, Z Iqbal International journal of service industry management 18 (3), 246-268, 2007 | 264 | 2007 |
| Does environmental certification help the economic performance of hotels? Evidence from the Spanish hotel industry MV Segarra-Oña, Á Peiró-Signes, R Verma, L Miret-Pastor Cornell Hospitality Quarterly 53 (3), 242-256, 2012 | 254 | 2012 |
| Research opportunities in service process design AV Hill, DA Collier, CM Froehle, JC Goodale, RD Metters, R Verma Journal of Operations Management 20 (2), 189-202, 2002 | 254 | 2002 |
| Environmental sustainability in the hospitality industry: Best practices, guest participation, and customer satisfaction A Bruns-Smith, V Choy, H Chong, R Verma | 252 | 2015 |
| Understanding customer choices: A key to successful management of hospitality services R Verma, G Plaschka, JJ Louviere Cornell Hotel and Restaurant Administration Quarterly 43 (6), 15-24, 2002 | 251 | 2002 |
| How travelers use online and social media channels to make hotel-choice decisions L McCarthy, D Stock, R Verma | 231 | 2010 |
| History of offshoring knowledge services R Metters, R Verma Journal of Operations Management 26 (2), 141-147, 2008 | 226 | 2008 |
| Method and architecture for logical aggregation of multiple servers R Verma, J Senthilnathan US Patent 6,654,792, 2003 | 225 | 2003 |
| The emergence of hybrid online distribution channels in travel, tourism and hospitality K Thakran, R Verma Cornell Hospitality Quarterly 54 (3), 240-247, 2013 | 224 | 2013 |
| Empirical Research Published in Production and Operations Management (1992–2005): Trends and Future Research Directions S Gupta, R Verma, L Victorino Production and operations management 15 (3), 432-448, 2006 | 211 | 2006 |
| An empirical analysis of management challenges in service factories, service shops, mass services and professional services R Verma International journal of service industry management 11 (1), 8-25, 2000 | 204 | 2000 |
| Method and apparatus for selection of an endpoint device in a point to point link J Senthilnathan, R Verma, A Tiwari, A Hegde US Patent 7,706,362, 2010 | 203 | 2010 |
| The impact of environmental certification on hotel guest ratings A Peiró-Signes, MV Segarra-Oña, R Verma, J Mondéjar-Jiménez, ... Cornell Hospitality Quarterly 55 (1), 40-51, 2014 | 199 | 2014 |
| Understanding customer choices in e-financial services R Verma, Z Iqbal, G Plaschka California Management Review 46 (4), 43-67, 2004 | 189 | 2004 |
Liana VictorinoUniversity of VictoriaVerified email at uvic.ca
