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Don Wardell
Don Wardell
University of Utah David Eccles School of Business
Verified email at utah.edu - Homepage
Title
Cited by
Cited by
Year
Run-length distributions of special-cause control charts for correlated processes
DG Wardell, H Moskowitz, RD Plante
Technometrics 36 (1), 3-17, 1994
4451994
Control charts in the presence of data correlation
DG Wardell, H Moskowitz, RD Plante
Management Science 38 (8), 1084-1105, 1992
2861992
The impact of service system design and flow experience on customer satisfaction in online financial services
D Xin Ding, PJH Hu, R Verma, DG Wardell
Journal of Service Research 13 (1), 96-110, 2010
2802010
A comparison of quality function deployment and conjoint analysis in new product design
ME Pullman, WL Moore, DG Wardell
Journal of Product Innovation Management: AN INTERNATIONAL PUBLICATION OF …, 2002
2432002
Can customers detect script usage in service encounters? An experimental video analysis
L Victorino, R Verma, BL Bonner, DG Wardell
Journal of Service Research 15 (4), 390-400, 2012
832012
Comparing quality of care in non-profit and for-profit nursing homes: a process perspective
S Chesteen, B Helgheim, T Randall, D Wardell
Journal of Operations Management 23 (2), 229-242, 2005
832005
Script usage in standardized and customized service encounters: Implications for perceived service quality
L Victorino, R Verma, DG Wardell
Production and Operations Management 22 (3), 518-534, 2013
762013
Run length distributions of residual control charts for autocorrelated processes
DG Wardell, H Moskowitz, RD Plante
Journal of Quality Technology 26 (4), 308-317, 1994
511994
Small-sample interval estimation of Bernoulli and Poisson parameters
DG Wardell
The American Statistician 51 (4), 321-325, 1997
261997
Service scripting: A customer’s perspective of quality and performance
L Victorino, R Verma, D Wardell
252008
Statistical process monitoring of customer satisfaction survey data
DG Wardell, MR Candia
Quality management journal 3 (4), 36-50, 1996
171996
An interactive Excel VBA example for teaching statistics concepts
W Tsai, DG Wardell
INFORMS Transactions on Education 7 (1), 125-135, 2006
132006
Creating individualized data sets for student exercises using Microsoft Excel and Visual Basic
W Tsai, DG Wardell
Informs Transactions on education 7 (1), 136-148, 2006
102006
An assessment of statistical process control‐based approaches for charting student evaluation scores
X Ding, D Wardell, R Verma
Decision Sciences Journal of Innovative Education 4 (2), 259-272, 2006
92006
Using run‐length distributions of control charts to detect false alarms
H MOSKOWITZ, RD PLANTE, DONG WARDELL
Production and Operations Management 3 (3), 217-239, 1994
91994
Run-length distributions of special-cause control charts for correlated processes
H Moskowitz, DG Wardell, RD Plante
Technometrics 36 (1), 3-27, 1994
41994
Customer Satisfaction in Online Stock Trading Services: Examining the Antecedents and Consequence of Flow Experience
X Ding, DG Wardell, R Verma, PJH Hu
22008
Use of Run Length Distributions of Control Charts of Detect False Alarms
H Moskowitz, R Plante, DG Wardell
Center for the Management of Manufacturing Enterprises, Krannert School of …, 1991
21991
Control charts in the present of data correlation
D Wardell, H Moskowitz, RD Plante
Quality control and applied statistics 38 (5), 481-484, 1993
11993
Expressions for the First Two Moments of the Range of Normal Random Variables with Applications to the Range Control Chart
DG Wardell
Mathematics 13 (9), 1537, 2025
2025
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Articles 1–20