| Run-length distributions of special-cause control charts for correlated processes DG Wardell, H Moskowitz, RD Plante Technometrics 36 (1), 3-17, 1994 | 445 | 1994 |
| Control charts in the presence of data correlation DG Wardell, H Moskowitz, RD Plante Management Science 38 (8), 1084-1105, 1992 | 286 | 1992 |
| The impact of service system design and flow experience on customer satisfaction in online financial services D Xin Ding, PJH Hu, R Verma, DG Wardell Journal of Service Research 13 (1), 96-110, 2010 | 280 | 2010 |
| A comparison of quality function deployment and conjoint analysis in new product design ME Pullman, WL Moore, DG Wardell Journal of Product Innovation Management: AN INTERNATIONAL PUBLICATION OF …, 2002 | 243 | 2002 |
| Can customers detect script usage in service encounters? An experimental video analysis L Victorino, R Verma, BL Bonner, DG Wardell Journal of Service Research 15 (4), 390-400, 2012 | 83 | 2012 |
| Comparing quality of care in non-profit and for-profit nursing homes: a process perspective S Chesteen, B Helgheim, T Randall, D Wardell Journal of Operations Management 23 (2), 229-242, 2005 | 83 | 2005 |
| Script usage in standardized and customized service encounters: Implications for perceived service quality L Victorino, R Verma, DG Wardell Production and Operations Management 22 (3), 518-534, 2013 | 76 | 2013 |
| Run length distributions of residual control charts for autocorrelated processes DG Wardell, H Moskowitz, RD Plante Journal of Quality Technology 26 (4), 308-317, 1994 | 51 | 1994 |
| Small-sample interval estimation of Bernoulli and Poisson parameters DG Wardell The American Statistician 51 (4), 321-325, 1997 | 26 | 1997 |
| Service scripting: A customer’s perspective of quality and performance L Victorino, R Verma, D Wardell | 25 | 2008 |
| Statistical process monitoring of customer satisfaction survey data DG Wardell, MR Candia Quality management journal 3 (4), 36-50, 1996 | 17 | 1996 |
| An interactive Excel VBA example for teaching statistics concepts W Tsai, DG Wardell INFORMS Transactions on Education 7 (1), 125-135, 2006 | 13 | 2006 |
| Creating individualized data sets for student exercises using Microsoft Excel and Visual Basic W Tsai, DG Wardell Informs Transactions on education 7 (1), 136-148, 2006 | 10 | 2006 |
| An assessment of statistical process control‐based approaches for charting student evaluation scores X Ding, D Wardell, R Verma Decision Sciences Journal of Innovative Education 4 (2), 259-272, 2006 | 9 | 2006 |
| Using run‐length distributions of control charts to detect false alarms H MOSKOWITZ, RD PLANTE, DONG WARDELL Production and Operations Management 3 (3), 217-239, 1994 | 9 | 1994 |
| Run-length distributions of special-cause control charts for correlated processes H Moskowitz, DG Wardell, RD Plante Technometrics 36 (1), 3-27, 1994 | 4 | 1994 |
| Customer Satisfaction in Online Stock Trading Services: Examining the Antecedents and Consequence of Flow Experience X Ding, DG Wardell, R Verma, PJH Hu | 2 | 2008 |
| Use of Run Length Distributions of Control Charts of Detect False Alarms H Moskowitz, R Plante, DG Wardell Center for the Management of Manufacturing Enterprises, Krannert School of …, 1991 | 2 | 1991 |
| Control charts in the present of data correlation D Wardell, H Moskowitz, RD Plante Quality control and applied statistics 38 (5), 481-484, 1993 | 1 | 1993 |
| Expressions for the First Two Moments of the Range of Normal Random Variables with Applications to the Range Control Chart DG Wardell Mathematics 13 (9), 1537, 2025 | | 2025 |
Robert PlanteLewis B. Cullman University Professor of Management, Purdue UniversityVerified email at purdue.edu
