| Comfort your online customer: quality, trust and loyalty on the internet D Ribbink, ACR Van Riel, V Liljander, S Streukens Managing Service Quality: An International Journal 14 (6), 446-456, 2004 | 1748 | 2004 |
| Exploring consumer evaluations of e‐services: a portal site ACR Van Riel, V Liljander, P Jurriens International journal of service industry management 12 (4), 359-377, 2001 | 1066 | 2001 |
| Technology readiness and the evaluation and adoption of self-service technologies V Liljander, F Gillberg, J Gummerus, A Van Riel Journal of retailing and consumer services 13 (3), 177-191, 2006 | 849 | 2006 |
| Consumer evaluations of store brands: effects of store image and product attributes J Semeijn, ACR Van Riel, AB Ambrosini Journal of retailing and Consumer Services 11 (4), 247-258, 2004 | 765 | 2004 |
| Customer loyalty to content‐based Web sites: the case of an online health‐care service J Gummerus, V Liljander, M Pura, A Van Riel Journal of services Marketing 18 (3), 175-186, 2004 | 759 | 2004 |
| The impact of storytelling on the consumer brand experience: The case of a firm-originated story A Lundqvist, V Liljander, J Gummerus, A Van Riel Journal of brand management 20 (4), 283-297, 2013 | 678 | 2013 |
| Modelling consumer responses to an apparel store brand: Store image as a risk reducer V Liljander, P Polsa, A Van Riel Journal of retailing and Consumer Services 16 (4), 281-290, 2009 | 463 | 2009 |
| Marketing antecedents of industrial brand equity: An empirical investigation in specialty chemicals ACR Van Riel, C Pahud de Mortanges, S Streukens Industrial Marketing Management 34 (8), 841-847, 2005 | 450 | 2005 |
| E‐services and offline fulfilment: how e‐loyalty is created J Semeijn, ACR Van Riel, MJH van Birgelen, S Streukens Managing Service Quality: An International Journal 15 (2), 182-194, 2005 | 427 | 2005 |
| “Don't pretend to be my friend!” When an informal brand communication style backfires on social media A Gretry, C Horváth, N Belei, ACR van Riel Journal of Business Research 74, 77-89, 2017 | 387 | 2017 |
| High‐technology service innovation success: a decision‐making perspective ACR Van Riel, J Lemmink, H Ouwersloot Journal of Product Innovation Management 21 (5), 348-359, 2004 | 381 | 2004 |
| Estimating hierarchical constructs using consistent partial least squares: The case of second-order composites of common factors ACR Van Riel, J Henseler, I Kemény, Z Sasovova Industrial management & data systems 117 (3), 459-477, 2017 | 353 | 2017 |
| Effects of perceived employee emotional competence on customer satisfaction and loyalty: The mediating role of rapport C Delcourt, DD Gremler, ACR Van Riel, M Van Birgelen Journal of Service Management 24 (1), 5-24, 2013 | 322 | 2013 |
| Business model innovation and value-creation: the triadic way TW Andreassen, L Lervik-Olsen, H Snyder, ACR Van Riel, JC Sweeney, ... Journal of service management 29 (5), 883-906, 2018 | 291 | 2018 |
| Consumer evaluations of service brand extensions ACR Van Riel, J Lemmink, H Ouwersloot Journal of Service Research 3 (3), 220-231, 2001 | 242 | 2001 |
| The use of gamification mechanics to increase employee and user engagement in participative healthcare services: A study of two cases W Hammedi, T Leclerq, ACR Van Riel Journal of Service Management 28 (4), 640-661, 2017 | 225 | 2017 |
| Brand equity and shareholder value CP De Mortanges, A Van Riel European management journal 21 (4), 521-527, 2003 | 225 | 2003 |
| Factors affecting sustainable process technology adoption: A systematic literature review Y Fu, RAW Kok, B Dankbaar, PEM Ligthart, ACR van Riel Journal of Cleaner Production 205, 226-251, 2018 | 182 | 2018 |
| Antecedents and Consequences of Reflexivity in New Product Idea Screening* W Hammedi, ACR van Riel, Z Sasovova Journal of Product Innovation Management 28 (5), 662-679, 2011 | 171 | 2011 |
| E-service quality expectations: a case study A Van Riel, J Semeijn, W Janssen Total Quality Management & Business Excellence 14 (4), 437-450, 2003 | 168 | 2003 |
Veronica LiljanderHankenVerified email at hanken.fi
