| Structural estimation of callers' delay sensitivity in call centers Z Akşin, B Ata, SM Emadi, CL Su Management Science 59 (12), 2727-2746, 2013 | 198 | 2013 |
| Impact of delay announcements in call centers: An empirical approach Z Akşin, B Ata, SM Emadi, CL Su Operations Research 65 (1), 242-265, 2017 | 122 | 2017 |
| Customer learning in call centers from previous waiting experiences SM Emadi, JM Swaminathan Operations Research 66 (5), 1433-1456, 2018 | 33 | 2018 |
| Personalized priority policies in call centers using past customer interaction information BA Hathaway, SM Emadi, V Deshpande Management Science 68 (4), 2806-2823, 2022 | 29 | 2022 |
| A structural estimation approach to study agent attrition SM Emadi, BR Staats Management Science 66 (9), 4071-4095, 2020 | 29 | 2020 |
| Don’t call us, we’ll call you: An empirical study of caller behavior under a callback option BA Hathaway, SM Emadi, V Deshpande Management Science 67 (3), 1508-1526, 2021 | 23 | 2021 |
| Can “very noisy” information go a long way? an exploratory analysis of personalized scheduling in service systems S Emadi, R Ibrahim, S Kesavan Working paper (Jan. 2019), 2019 | 8 | 2019 |
| Inferring consideration sets from heatmap data Z Ziaei, A Mersereau, SM Emadi, V Gargeya Kenan Institute of Private Enterprise Research Paper, 2023 | 7 | 2023 |
| Impact of callers’ history on abandonment: Model and implications SM Emadi, JM Swaminathan working paper, 2017 | 6 | 2017 |
| Intertemporal pricing with resellers: An empirical study of product drops D Steele, SM Emadi, S Kesavan Management Science 71 (9), 7263-7285, 2025 | 5 | 2025 |
| Diamonds in the rough: Leveraging click data to spotlight underrated products SM Emadi, S Modaresi, V Deshpande Kenan Institute of Private Enterprise Research Paper Forthcoming, 2023 | 4 | 2023 |
| Data-driven priority policies to enhance customer service and revenue opportunities using past customer interaction information B Hathaway, S Emadi, V Deshpande Working paper, 2018 | 3 | 2018 |
| Queue now or queue later: An empirical study of callers’ redial behaviors BA Hathaway, SM Emadi, V Deshpande Technical report, working Paper, 2017 | 3 | 2017 |
| Diamonds in the rough: Leveraging click data to spotlight underrated products S Modaresi, SM Emadi, V Deshpande Available at SSRN 5013611, 2024 | 2 | 2024 |
| Testing the exogeneity of instrumental variables and regressors in linear regression models using copulas SM Emadi arXiv preprint arXiv:2401.15253, 2024 | 1 | 2024 |
| Estimation and analysis of callers' behavior in call centers S Emadi Northwestern University, 2013 | 1 | 2013 |
| Testing Instrument Exogeneity with Copulas: Applications to Pricing, Education, and Peer Effects SM Emadi, R Grewal Kilts Center at Chicago Booth Marketing Data Center Paper, 2024 | | 2024 |
| A Copula-Based Methodology for Testing Instrument Exogeneity in Linear Regression Models: Applications in Pricing, Education, and Peer Effects SM Emadi, R Grewal A Copula-Based Methodology for Testing Instrument Exogeneity in Linear …, 2024 | | 2024 |
Vinayak DeshpandeMann Family Distinguished Professor, University of North Carolina at Chapel HillVerified email at kenan-flagler.unc.edu
