I subscribed to Kling specifically to test Kling 3.0 Omni for narrative filmmaking. I carefully created and registered my characters, locations and custom voices and followed the available documentation.

Unfortunately, the system repeatedly ignores basic instructions. When I requested exactly five registered characters, Kling generated seven. Dialogue was assigned to the wrong characters. Unrequested music appeared. Camera instructions were ignored.

In my latest controlled test, I used ONE registered Elite Element with a bound custom voice and ONE exact sentence. The character and lip sync worked, but Kling inexplicably generated around twelve additional people in the background and even invented additional dialogue that I never wrote.

These failed generations consume paid credits.

What has frustrated me even more is the support. I sent detailed technical questions explaining these reproducible problems. I initially received a generic response directing me to a Quick Start guide that did not answer my questions. I followed up repeatedly asking for the case to be escalated to someone familiar with Kling 3.0 Omni and narrative filmmaking. I am still waiting for a substantive technical response.

I genuinely wanted to use Kling professionally. I am willing to learn the correct workflow if I am doing something wrong. But a paid platform cannot repeatedly consume credits for outputs that ignore explicit instructions while providing virtually no meaningful technical support.

Obviously I am cancelling my subscription since there is absolutely no reliable support.