Tusker Opiniões 

11 811
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The whole process so far has been very smooth and straightforward. I was kept informed in every step of the way through regular email updates, so I've always known what was happening. I'm currently... Ver mais

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Classificada 5 em 5 estrelas

My experience from beginning to end was amazing thanks to Tariq. He helped me navigate through all the stages in order to choose the right car for me. I’m disabled and have quite a few necessary adapt... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I had a fantastic experience getting my car through the salary sacrifice scheme at work. The whole process was incredibly quick and easy from start to finish. Communication was excellent throughout, a... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Options and extensions are amazingly straightforward. My call on both occasions were answered incredibly quickly. Answers and support I needed was given to me with no problems. Pyrique from Order Mana... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de arrendamento

Sobre Tusker

Escrito pela empresa

Hi, we’re Tusker — and we’re on a mission to help everyone drive a better, cleaner car. Through our salary sacrifice scheme, we provide an affordable and tax efficient way for employees to enjoy a brand new, fully insured and maintained car, with a fixed monthly amount taken from their gross salary.

Since 2008, we’ve supported more than 100,000 drivers in making the switch to cleaner motoring. Our focus has always been on reducing environmental impact while making new, reliable and low emission cars accessible to as many people as possible.

Today, we’re proud to run the UK’s largest salary sacrifice car benefit scheme, with the lowest average CO₂ emissions of any FN50 fleet. With over 2,800 employer customers, we’re recognised as the Car Benefit Experts — offering deep experience, compliant scheme management and a driver experience built on trust, clarity and support.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

12 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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4,6

Todas as opiniões

(11 811)

2811 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Highly recommended!

Consistent communication throughout the whole process. Order process was easy to complete and done with minimal fuss. Highly recommended.

12 de julho de 2026
Classificada 1 em 5 estrelas

Tusker strikes again

Tusker strikes again. This time they booked me into a garage for a service & brake fluid change that isn’t equipped to do these things for sn EV Mini. Nice one Tusker. Another four hours of my life I won’t get back.

22 de julho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Poor customer service.

Have had a company car on salary sacrifice and upon returning we had mis-placed one of the keys, well one of our children had.

Our car was collected on the last day of June, and inspection report from Tusker send on the 8th of July advising one key missing and a £££ charge to be paid. On the 18th of July the second key was located and notification forward to Tusker.

I followed up with a call on the 22nd as not had a response and was informed the car had already been passed onto auction and no longer with Tusker and nothing could be done and the fee for the second key could not be refunded. How do you not know who you passed the car onto and how do you not have their contact details? Strange..

I appreciate we lost the key, we are busy working parents with two children under 10yrs old, they keep us busy, sometimes cause us an issue or two but we always try to resolve, it seems Tusker business lacks the business ethics and values to support their customers, past and possibly present.

HIGHLY Recommend as a business or individual you look elsewhere for your vehicle needs.

22 de julho de 2026
Opinião espontânea
logótipo da Tusker

Resposta da Tusker

Good Afternoon

Thank you for taking the time to share your experience. When a vehicle is returned on a salary sacrifice scheme, it must be handed back with all items that formed part of the original agreement — including both keys. This is standard across all leasing providers because the vehicle is immediately prepared for remarketing, and missing items affect both value and security.

In your case, the inspection correctly recorded one key missing at the point of collection, and the vehicle was passed to the remarketing partner shortly afterwards and any associated charges will be levied as advised in the Fair Wear and Tear Guide sent to drivers when a collection is being arranged.

Once a vehicle has left our custody and entered the auction process, we are unable to retrieve or reunite items with it — which is why the charge remains in place even if the key is later found. This isn’t a question of not knowing where the vehicle went; it’s simply that the vehicle is no longer accessible once it has entered the disposal chain.

We fully appreciate how busy family life can be, and we’re glad the key was eventually located. However, the charge reflects the condition of the vehicle at the moment it was returned, which is the same approach used by other salary sacrifice schemes and leasing companies.

If you would like us to review the inspection report or discuss the process in more detail, our Resolutions Team would be happy to help.

Regards
The Driver Satisfaction Team

Classificada 5 em 5 estrelas

Excellent customer service

Yasmin was very helpful and knowledgeable. She answered all my queries thoroughly and efficiently, and offered to add her name to my account so I could contact her directly if I had further questions about my renewal - a very simple action which is greatly appreciated and demonstrates excellent customer service!

22 de julho de 2026
Classificada 1 em 5 estrelas

There are a lot of hidden penalties

There are a lot of hidden penalties. I am being charged a significant amount for going over the expected mileage. Should have borrowed the money to buy a car.

20 de julho de 2026
Opinião espontânea
logótipo da Tusker

Resposta da Tusker

Good morning,

Thank you for taking the time to leave your comments.

Mileage charges are a standard feature across all leasing companies and vehicle benefit schemes. When a driver signs up, they choose an agreed annual mileage. This forms part of the contractual cost of the vehicle — lower mileage means a lower monthly cost, while higher mileage reflects the increased wear and usage of the vehicle.

It is expected that drivers keep within their agreed mileage, but we do offer flexibility. Throughout the agreement, drivers can amend their mileage to reflect their actual usage, which helps avoid end‑of‑contract charges.

All drivers are informed of the excess‑mileage rate at the point of order, and this is also detailed in the documentation provided. If a vehicle is returned above the agreed allowance, the excess‑mileage charge is applied in line with industry practice.

As your review was posted organically, we are unable to contact you directly. However, if you would like us to look into your specific agreement, please feel free to reach out to our Resolutions Team who will be happy to help.

Regards
The Driver Satisfaction Team

Classificada 5 em 5 estrelas

Pre order general enquiry call...

I spent around 20 minutes making some general enquiries before placing an order later this week. Nicole C was extremely helpful, professional, and knowledgeable throughout. She answered all of my questions thoroughly and provided clear, comprehensive information, making the process straightforward and enjoyable. Excellent customer service.

21 de julho de 2026

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