Cosy Llama Opiniões 

158
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Lovely shawl - very soft. I initially ordered 3 test squares to ensure I got the right colour. Free delivery for three. I got an idea of the quality also and was not disappointed when the shawl itsel... Ver mais

Classificada 5 em 5 estrelas

Easy website to navigate with many colour choices and accurate descriptions. My wrap arrived on time and was beautifully packaged. It is perfect! Outstanding quality - so refined. So soft and warm. Th... Ver mais

Classificada 5 em 5 estrelas

I absolutely love it! The white colour is a perfect match for my wedding dress, and the material is beautiful with excellent quality. The product is exactly as described, and the express delivery to... Ver mais

Classificada 5 em 5 estrelas

I ordered 4 samples in advance to test the colors in advance, which is really a good advice. The shawl was delivered very fast with no problems, although it is sent as letter and not as parcel, which... Ver mais

Informações sobre a empresa

  1. 1 de 2 melhores empresas na categoria Loja de vestidos de noiva
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  3. 2 de 11 melhores empresas na categoria Loja de acessórios de moda

Escrito pela empresa

Cosy Llama specializes in creating handcrafted alpaca wedding shawls that are designed to be both luxurious and practical. These shawls are made primarily from alpaca wool, which is known for its softness, warmth, and hypoallergenic properties. The shawls are hand-woven and then brushed to achieve a soft and comfortable texture, making them an ideal accessory for a wedding, especially for outdoor ceremonies where warmth might be needed. The shawls come in a variety of colors, including classic white, ivory, and other shades like silver blue, navy, and cranberry. Each shawl measures approximately 200 cm by 65 cm, providing ample coverage. Additionally, they are produced ethically and sustainably, sourced from alpacas raised in the Andean Mountains of Ecuador. Cosy Llama also offers fabric samples for those who want to ensure a perfect match with their wedding attire. For convenience, Cosy Llama provides worldwide shipping, with delivery times varying by region. They also offer express shipping options for those in need of a quicker delivery. The shawls are easy to maintain, with detailed care instructions provided, ensuring they remain a cherished part of your wardrobe long after the wedding day. Overall, Cosy Llama's alpaca wedding shawls combine ethical production with timeless elegance, making them a thoughtful addition to any wedding ensemble.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

158 opiniões

5 estrelas
4 estrelas
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1 estrela

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4,8

Todas as opiniões

(158)

72 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Lovely shawl

Lovely shawl - very soft.
I initially ordered 3 test squares to ensure I got the right colour. Free delivery for three. I got an idea of the quality also and was not disappointed when the shawl itself arrived. Easy ordering, good delivery time and an excellent product. I would recommend ordering from here if you need a great quality shawl

20 de junho de 2026
Classificada 5 em 5 estrelas

I absolutely love it

I absolutely love it! The white colour is a perfect match for my wedding dress, and the material is beautiful with excellent quality. The product is exactly as described, and the express delivery to Australia was incredibly fast. I couldn't be happier with my purchase!

16 de junho de 2026
Classificada 5 em 5 estrelas

Seriöse Firma, schnelle Belieferung, erstklassige Qualität!

Da ich heuer bereits mehrmals auf Internet-Betrug hereingefallen bin, hatte ich Zweifel, ob ein vergleichsweise preiswertes Produkt wirklich ein seriöses Angebot sein könnte. ABER: Diese Firma verdient wirklich die Höchstbewertung: rasche Lieferung der Farbmuster, unglaublich kurzfristiges Eintreffen der wunderschönen Stola, tolle Qualität!
Ich überlege gerade, ein zweites Teil in anderer Farbe zu bestellen ....

12 de junho de 2026
Classificada 5 em 5 estrelas

Pure indulgence

Easy website to navigate with many colour choices and accurate descriptions. My wrap arrived on time and was beautifully packaged. It is perfect! Outstanding quality - so refined. So soft and warm. The look and feel is pure indulgence. I love it!

12 de junho de 2026
Classificada 5 em 5 estrelas

Cosy and reliable

I ordered 4 samples in advance to test the colors in advance, which is really a good advice. The shawl was delivered very fast with no problems, although it is sent as letter and not as parcel, which may make a difference for the local post office. The material is very cosy, soft and with a decent shine, it may be a little thicker as expected. I love it.

14 de maio de 2026
Classificada 5 em 5 estrelas

The cosy Llama Alpaca Shawl is divine

The cosy Llama Alpaca Shawl is divine. Soft, cosy and classy. I chose the burgandy colour. The ordering and delivery process was well tracked and multiple updates given until delivery. I might order another one in a different colour.

13 de maio de 2026
Classificada 5 em 5 estrelas

I purchased a Cosy Llama pashmina for my daughter on her wedding day.

I purchased a Cosy Llama pashmina for my daughter's wedding at the end of March 2026. The pasmina was warm and comforting on a chilly spring wedding day. I purchased the colour 'pearl' which was complimented on by many guests. My daughter has worn the pashmina several times since the wedding and absolutely loves the quality and feeling it brings to her when she wears it. I am delighted with the purchase.

25 de março de 2026
Classificada 1 em 5 estrelas

Not a great experience

Not a great experience. While the shawl itself is nice, the returns process is a nightmare. Don’t believe their claims of a “hassle free” experience. The business is based in Portugal and there are several import duties you have to pay to ship goods into the country, even returns. On top of that, Cosy Llama actually charges you for the apparently “free” shipping - I’m not just talking about the return shipping which is obviously also on top. I paid $216 AUD for my shawl and the ultimate cost to return it was $234, once all was said and done. It’s a rort and clearly false advertising so I’ve reported them to the ACCC.

12 de março de 2026
Opinião espontânea
logótipo da Cosy Llama

Resposta da Cosy Llama

We’re really sorry to hear that your experience didn’t meet expectations, Kelsey — especially since we know how important these purchases are.

To clarify: we are a Portugal-based company shipping worldwide, and while we offer free outbound shipping, international returns from countries outside the EU can unfortunately involve import duties, VAT, and brokerage fees charged by local customs authorities when the item re-enters the EU. These charges are set by the authorities and are outside of our control. There are countries, where we have local representation (for example, in the UK), and returns are local there. But unfortunately, we have no such presence established in Australia yet.

We always aim to be transparent about this and to support customers through the return process. However, due to the high cost of international returns, we generally recommend ordering fabric samples first to ensure the colour and texture are exactly right.

We absolutely understand your frustration — international logistics can sometimes be more complex than expected — and we’re always here to help customers make the best possible choice before ordering.

Wishing you all the best.
— Cosy Llama Team

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