Nikon Opiniões 

Extremely Disappointed With Nikon Lenses and Nikon Customer Service

I purchased Nikon progressive lenses in Canada and paid approximately $650 CAD for the lenses alone, specifically because I trusted the Nikon name and expected premium quality, durability, and customer service.
Unfortunately, my experience has been extremely disappointing.
After an issue with my original prescription, the lenses were eventually replaced with Nikon progressive lenses made according to my updated prescription. However, in less than one year, the replacement Nikon lenses became cloudy/hazy and began causing significant glare and light scattering at night, which is particularly disturbing while driving.
For premium lenses at this price, I did not expect this kind of deterioration in such a short period.
When the optical store refused to take responsibility, I contacted Nikon Lenswear Canada directly through their contact channels and explained the situation in detail. I received no meaningful response. I then contacted Nikon customer service by phone, hoping that Nikon would at least investigate the quality of its product.
Unfortunately, I was extremely disappointed by the response. I did not feel that my concern was taken seriously, and I was offered no meaningful assistance or reasonable solution.
I understand that Nikon may not be responsible for an optometrist's prescription. However, my complaint to Nikon concerns the quality and premature deterioration of Nikon-branded lenses and Nikon's response when a customer reports a potential quality problem.
I paid a premium price because I believed I was purchasing a premium product backed by a reputable international brand. Based on my experience, neither the durability of the lenses nor the customer support met those expectations.
I have lost confidence in Nikon Lenswear. If this is the level of support provided when expensive Nikon lenses develop a problem in less than a year, I cannot recommend Nikon lenses to others.

Generally, the tech support folks are not that knowledgeable. I did get one guy, Tony, who was spot on, others, not good.

SnapBridge is hit or miss. Nikon leadership should be ashamed at how poorly this app operates. The set up is a nightmare. I suggest they outsource this app to Adobe to redesign it from the ground up.

Also, and I might wrong about this, but it seems that the support people are working from remote locations. It is often difficult to hear them and there are distracting noises in the background.

The cameras are amazing, the support not so much. Sooooo much different from Canon in that regard.

I am extremely frustrated with the Nikon Z6III. Within the first year of ownership, the rubber grip on the camera body failed and broke, which is unacceptable for a high-end, expensive piece of gear.

When I reached out to Nikon Support to resolve this, the experience was incredibly rigid. They initially categorized a basic hardware failure as "maintenance" rather than a warranty issue. Despite my request for a simple replacement part to fix the issue myself, Nikon repeatedly refused, citing "company policy" against providing parts for self-repair.

Instead of a practical solution, they forced me into a process that requires paying to ship my camera to their service center for an "evaluation" where warranty coverage is not even guaranteed. Nikon is prioritizing bureaucratic policy over customer satisfaction. If you are considering this camera, be aware that you are on your own if the build quality fails within the warranty period

Nikon products are excellent. They are responsive to my questions and concerns. I now own 3 Nikons.

I called the support line to located my camera because FedEx removed the packing slip from the box before shipping it to the Melville location. I was concerned the camera would not be routed properly or not be connected to my account. The guy on the phone was very condescending, argumentative and somewhat rude. He was telling me how the process was to work which didn't match the instruction online. Telling me the paper I was to put in the box was not a packing list when it says clearly in red ink PACKING LIST.

Terrible customer service. They fo not know their product Dont buy a Coolpix 1100. It will not connect an iphone even though they claim it will on their app

Nikon emails a link to their website to download the 1.11 update for the new Nikon Z6 III. As soon as I clicked to install the firmware in menu the body died like the switch was off. The Nikon tech had me try numerous fixes which failed. It is like there is no battery in the body. They said the computer board blew up from their software update. They refused to pay shipping to their service center. I called back after taking it to Fedex. I again requested to be reimbursed $14.70 and they said they would email a prepaid address label but don’t know if I can be reimbursed but will request it by the next day. No answer, they can’t make a decision. It is all their fault. I have bought 4 high end Nikon bodies, 6 high end Nikon lenses, Speedlights, etc but they can’t reimburse $14.70. Avoid this company and all of their products. In the future I switch to Sony. I have been loyal for 35 years.

Great to see refurbished lenses sold directly from Nikon USA!

Nikon repair service is not a service. Nikon communicates very poorly with its customer and the website interface for pro members is minimal. While the physical repairs are usually adequate, typically I receive a message 48-72 hours (sometimes longer) saying there is a "parts hold." There is never an ETA on delivery and I am unable to use the equipment for any upcoming assignments in 2 weeks. Figure 3 weeks to a month for turnaround. I have communicated my concerns to management; they simply do not care. Their loaner program does not work; getting a loaner is so cumbersome from a company that does not want to work with you. I've worked with Nikon products over 15 years and sent in more than a dozen cameras/lenses for service. Being a paid NPS member offers you no advantages.

Borrowed my neighbors camera and got an error message which I couldn’t get rid off the second day I used it. Sent to Nikon for repair. Paid in advance (although I am not sure they have charged me) plus paid for shipping. Nikon now tells me they will not repair the camera without a receipt because it was bought outside the country. The camera is five years old and no receipt available. The issue with the camera is common according to my research but I now have no way of repairing their camera and will have to replace it. Plus they were very condescending and not interested in my plight. Will never buy another Nikon product.

I am writing about an used nikon camera I bought maybe 2 or more years ago. The camera is a nikon d600. As I looked at this camera today. I decided to send my review as intended awhile ago. This was the worst camera I ever used. On the other hand, I still love nikon cameras. I bought this camera as used, But I got it from a very good camera/responsible camera store. How could I get sample cameras/testers from your corporation. thank you

I recently returned from a dust storm in the Southwest and desperately needed my Z8 camera professionally cleaned. Problem was I am gong out of town in a couple weeks on another shoot. I explained that to a customer service representative on Nov. 2 over the phone. She was kind and understanding and said she would try to help. I had gotten caught up in the recall paperwork for the eyelet and unknowingly should have submitted a repair order instead. She helped me straighten that out while I was on the phone. I ran to the UPS store that afternoon and now, less than 1 week later, my camera is on its way.
This is my second experience with Nikon USA customer service this year, the first being the Z8 recall for the lens mount, and both times they have been fantastic. I understand that other people may have different experiences with customer service but I can only say how easy and helpful they have been with me. Perhaps, as in any relationship, if one goes into it with kindness, the result will be the same. Thank you Nikon. BTW, I have been shooting Nikon since 1975.

As a member of Nikon Professional Services (NPS), I feel obligated to share my experiences in navigating the warranty and repair process for Nikon products. My equipment portfolio, exceeding $15,000, is comprised solely of Nikon devices, so I believe my perspective carries some weight.

Navigating the warranty repair process can be rather challenging. On a recent occasion, I faced significant resistance when I attempted to utilize the warranty for a lens, valued at approximately $400, which a plastic ring had unexpectedly broken. Nikon initially rejected my warranty claim on the grounds that the 12-month warranty period had expired. This was despite me providing, on three separate occasions, the original invoices as evidence that the product was still within the warranty term.

After contesting this decision over a 20-minute phone call, I was hit with yet another denial. This time, the rationale provided was that the lens showed signs of scuffing, which they attributed to be the cause of the damage. Interestingly, Nikon touts the durability of their lenses but seems quick to dismiss warranty claims at the first sign of a minor scuff, implying that such minor abrasions can lead to significant mechanical failure.

In my experience, this approach to warranty claims and customer service has been disappointing. It's a regrettable practice, especially for a company with a ex-reputable brand like Nikon. I'd recommend caution when considering Nikon products based on this aspect of their after-sales service.

I got a "you're in default" letter from Bread Pay, regarding a loan used to buy $1100 worth of Nikon stuff. I have the loan number, and the order was placed in my name. So I can easily prove who I am and that I got the bill for the order. But would Nikon tell me where the order was shipped, the phone number used, what was ordered, or anything useful at all? They would not.

My wife is an avid Nikon camera enthusiast. I'm not a Nikon hater, but I do not agree at all with protecting thieves!