Siraat Opiniões 

Resposta da Siraat

Há 14 horas

Hello Martin,

Thank you for your wonderful review!

We're delighted to hear that you found both our pricing and customer service to be a great experience. It's especially rewarding to know our team was able to assist you promptly and provide the support you needed.

Thank you for choosing SiraatsKitchen. We truly appreciate your support and hope you enjoy your cookware for many years to come.

Aika – Siraat Support

Resposta da Siraat

Há 14 horas

Hello Danny,

Thank you for your fantastic review!

We're delighted to hear that our support team was able to provide a prompt update on your order and that your skillet arrived shortly afterward. Best of all, we're thrilled to know your wife is happy with the purchase!

We truly appreciate your support and look forward to serving you again in the future.

Aika – Siraat Support

Resposta da Siraat

Há 1 dia

Hello Bengisu,

We're sorry to read that our cookware wasn't the right fit for you.

We'd like to clarify that the Deep Pan Pro has its own design, and we do not currently offer a matching lid for this model. While we understand this wasn't what you expected, our team reviewed your case and offered the available resolutions, including compensation and return options in accordance with our published policy.

We appreciate your feedback and will continue working to ensure customers have the information they need when choosing the cookware that's right for them.

Aika – Siraat Support

Resposta da Siraat

Há 1 dia

Hello Arnold,

Thank you for your review!

We're pleased to hear that you had a positive experience with our team and that we were able to respond and follow up with you promptly. It's always encouraging to know our support made a positive difference.

Thank you for choosing SiraatsKitchen. We truly appreciate your support.

Aika – Siraat Support

Resposta da Siraat

Há 2 dias

Hello DueNa,

We're sorry to read that you were disappointed with your experience.

We'd like to clarify that our cookware is designed in the Netherlands and manufactured by carefully selected production partners in Asia who meet our quality standards. International returns are handled through designated logistics hubs, which may differ from the original shipping location depending on the destination and the most efficient return route.

We understand that return shipping costs can be frustrating, and these are outlined in our published return policy. Our support team remains available to answer any questions and help customers understand the available options before a return is arranged.

Aika – Siraat Support

Resposta da Siraat

Há 2 dias

Hello Michael,

Thank you for your kind review!

We're delighted to hear that our support team was able to assist you and resolve your issue promptly. Providing clear and timely assistance is something we value, and we're pleased that your experience reflected that.

Thank you for choosing SiraatsKitchen. We truly appreciate your support and hope you continue to enjoy your cookware.

Aika – Siraat Support

Resposta da Siraat

Há 2 dias

Hello Nick,

Thank you for sharing your experience with your new cookware.

We're pleased to hear that your first sautéed cauliflower turned out so well. We also appreciate your honest feedback about cooking scrambled eggs. Titanium cookware performs differently from traditional coated non-stick cookware, and many customers find that results continue to improve as they become more familiar with the cooking technique.

It's great to know the pan cleaned up easily, and we hope you continue to enjoy even more success with each use.

Aika – Siraat Support

Resposta da Siraat

Há 3 dias

Hello there,

Thank you for your wonderful review!

We're delighted to hear that, once you were able to connect with our team, everything went smoothly. It's great to know that our customer service was helpful and that you're so pleased with the quality of your cookware.

Thank you for choosing SiraatsKitchen. We truly appreciate your support and hope your cookware continues to exceed your expectations for years to come.

Aika – Siraat Support

Resposta da Siraat

Há 3 dias

Hello Kathy,

Thank you for your wonderful review!

We're delighted to hear that your cookware is performing just as you expected. It's great to know that following the recommended preheating method has given you excellent results and that you're enjoying both the design and the peace of mind that comes with cooking without PFAS and PTFE coatings.

Thank you for choosing SiraatsKitchen. We hope your cookware continues to bring you many enjoyable meals for years to come.

Aika – Siraat Support

Resposta da Siraat

Há 3 dias

Hello Antonio,

Thank you for sharing your first impressions of your cookware.

We're pleased to hear that your first cooking experience went well overall. We also appreciate your feedback about cleaning after cooking eggs. Allowing the pan to cool and soaking it in warm, soapy water before cleaning can certainly help loosen any residue, especially after the first few uses.

Thank you for choosing SiraatsKitchen. We hope you'll continue to enjoy your cookware as you become more familiar with it.

Aika – Siraat Support

Resposta da Siraat

Há 4 dias

Hello Dan,

Thank you for your wonderful review!

We're delighted to hear that you found the ordering process easy and that your cookware arrived safely and well packaged. We hope it brings you an enjoyable cooking experience from the very first meal.

Thank you for choosing SiraatsKitchen. We can't wait for you to start cooking with it!

Aika – Siraat Support

Resposta da Siraat

Há 5 dias

Hello Nina,

Thank you for your kind review!

We're delighted to hear that your experience with our support team has given you confidence in choosing SiraatsKitchen. Providing timely, helpful communication is something we care deeply about, so it's wonderful to know that our follow-up and responsiveness stood out.

We hope your cookware exceeds your expectations once it arrives, and we look forward to being part of many enjoyable meals in your kitchen.

Aika – Siraat Support

Resposta da Siraat

Há 5 dias

Hello Judith,

We're sorry to read that our cookware wasn't the right fit for you.

We appreciate that you took the time to follow our recommended cooking guidance, and we're disappointed that your experience didn't match your expectations. Titanium cookware performs differently from traditional coated non-stick cookware and relies on proper preheating and cooking technique rather than a synthetic coating. While many customers achieve excellent results, we recognise that every cooking experience is different.

Regarding your return request, we'd like to clarify that after reviewing your case, our team increased the goodwill offer beyond the initial proposal. While we understand this wasn't the outcome you were hoping for, we appreciate your feedback and remain committed to treating every request fairly in line with our published policy.

Aika – Siraat Support

Resposta da Siraat

Há 5 dias

Hello Derek,

Thank you for taking the time to share such a thoughtful and balanced review.

We're pleased to hear that, despite your initial concerns, your experience with both our customer support and cookware has been a positive one. It's especially rewarding to know that the cookware performed well with a challenging recipe and that cleanup was straightforward.

We also appreciate your feedback regarding the information on our website. Our cookware is designed in the Netherlands and manufactured by trusted production partners in Asia, and comments like yours help us understand where we can communicate this more clearly.

Thank you for choosing SiraatsKitchen. We hope your cookware continues to serve you well for many years to come.

Aika – Siraat Support

Resposta da Siraat

Há 5 dias

Hello Deborah,

Thank you for your wonderful review!

We're delighted to hear that your order arrived quickly and that you enjoyed both the cookware and the presentation. It's especially nice to know the complimentary apron, bottle, and spatula made your unboxing experience even more special.

Thank you for choosing SiraatsKitchen. We hope your new cookware brings you many enjoyable meals for years to come.

Aika – Siraat Support

Resposta da Siraat

Há 5 dias

Hello Richard,

We're sorry to read that our cookware wasn't the right fit for you.

Titanium cookware performs differently from traditional coated non-stick cookware and relies on proper preheating and cooking technique rather than a synthetic coating. While many customers achieve excellent results, we recognise that every cooking experience is different.

If you haven't already contacted our support team, we'd welcome the opportunity to review your experience and discuss the options available under our published policy. We remain committed to helping customers get the best possible results from their cookware.

Aika – Siraat Support

Resposta da Siraat

Há 6 dias

Hello Josefina,

Thank you for sharing your experience.

We're pleased to hear that you're enjoying the quality of your cookware and that it's making cooking both enjoyable and easy. Creating durable cookware that supports everyday cooking while avoiding synthetic non-stick coatings is something we're passionate about.

Thank you for choosing SiraatsKitchen. We hope your cookware continues to serve you well for many years to come.

Aika – Siraat Support

Resposta da Siraat

Há 6 dias

Hello Janet,

We're sorry to read that your experience with our cookware hasn't been the one you were hoping for.

We appreciate that you've taken the time to follow the recommended cooking instructions and that you're an experienced home cook. Titanium cookware performs differently from traditional coated non-stick cookware and relies on proper preheating and cooking technique rather than a synthetic coating. While many customers achieve excellent results, we recognise that every cooking experience is different.

If you haven't already done so, we'd be happy to take another look at your case and see whether there are any additional steps or solutions we can offer.

Aika – Siraat Support

Resposta da Siraat

Há 6 dias

Hello Ellen,

Thank you for taking the time to share your experience. We're delighted to hear that you were happy with our service and your experience working with our team.

We're sorry to read about the way your parcel was handled during delivery. While the final delivery is carried out by an independent carrier, we expect every package to be treated with care, especially when clearly marked as fragile. Your feedback is important, and we'll share it with our shipping partners as part of our ongoing efforts to improve the delivery experience.

Thank you for choosing SiraatsKitchen. We hope you enjoy your cookware for many years to come.

Aika – Siraat Support

Resposta da Siraat

Há 6 dias

Hello Christy,

We're sorry to read that our cookware wasn't the right fit for you.

We understand that you've spent time working with our support team to improve the cooking experience, and we're disappointed that the results still didn't meet your expectations. Titanium cookware performs differently from traditional coated non-stick cookware and relies on proper preheating and cooking technique rather than a synthetic coating. While many customers achieve excellent results, we recognise that every cooking experience is different.

Regarding the 100-day trial, every request is reviewed individually in line with the policy published on our website. As part of that process, our team offered a resolution based on the information available, though we understand you were hoping for a different outcome.

If you'd be willing to continue the conversation, we'd be happy to review your case again and see whether there's anything further we can do to help.

Aika – Siraat Support