Bonjour j'ai été un client auprès de Satchel pendant une petite durée. J'ai été très satisfa... Ver mais
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Leia as opiniões dos outros
RUN AWAY From this bank ! they collected all datas / documents in purpose then reject your application. My lawyer has sent an official request without answers. I contacted OLAF (UE authorities ag... Ver mais
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I’ve been a client of Satchel for several years and I definitely plan for long-term. Everything just works smoothly and the team behind it is incredibly well-coordinated. App is user-friendly and easy... Ver mais
A empresa respondeu
a great fraud at the level of identifying the limited liability company's company. , then identifying you where the face system is not working. If you send them documents otherwise by email, it's bad.... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Satchel is one of the leading European EMIs, est. 2018. We offer BaaS and white label products, online business/freelancer/personal accounts, issue EU IBANs, provide SEPA and SWIFT transfers, virtual/plastic/metal Mastercards. Our self-sustaining financial ecosystem proposes a core banking platform, payment gateways, 300+ APIs, Ondato, Napier, 3D secure & 2FA, and a highly professional team.
Informações de contacto
Green Hall 1, Upes g. 21 , LT-08128, Vilnius, Lituânia
- +370 5214 1818
- info@satchel.eu
- satchel.eu
2,6
Mau
49 opiniões
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As pessoas também visitaram
I want to share my experience with…
I want to share my experience with Satchel because customers should be aware of how my case has been handled.
For more than 20 days, my account has been unable to properly receive funds. The “Add Funds” function is not working, meaning I cannot use the account for one of its most basic purposes: receiving and managing money.
I have contacted Satchel Support many, many times. Their response is that there is an unknown technical/problem with my account and that the relevant department is investigating it. However, they cannot tell me what the actual problem is, when it will be fixed, or provide any practical solution.
What makes this even more frustrating is that earlier, during the first month, I was asked to provide invoices and documentation. I provided everything requested. Despite that, the problem remains unresolved.
Satchel has confirmed to me in writing that my account is fully active and not restricted. So I am left with an account that is supposedly active, but I cannot actually use it to receive funds.
At the same time, I am being charged a €35 monthly maintenance fee. I specifically asked Satchel not to charge this fee while I cannot use the account properly. Their response was essentially that the fee is applicable because the account remains open and active.
I understand that companies have terms and conditions, but customers also have a reasonable expectation that a paid financial account will actually be functional.
This is not a matter of a 2–3 day technical delay. It has now been more than 20 days, and we are already on the 23rd of the month, with no solution.
The most concerning part is the lack of a clear explanation or timeline. I keep receiving messages saying that the issue has been escalated and that the team is working on it, but nothing actually changes.
I am posting this so other customers can be aware of this experience before relying on Satchel for important financial operations.
Satchel: I am not asking for special treatment. I am asking for my account to be fully functional, or for a clear explanation of exactly what is preventing me from receiving funds and when it will be resolved
23 de agosto de 2026
Opinião espontânea
Resposta da Satchel.eu
Dear Mohamed,
We appreciate your honest feedback and are sorry to hear about the difficulties associated with your profile’s utilization.
We always strive to provide the best possible experience, and we are incredibly sorry that we fell short this time.
Satchel operates in strict compliance with the legal frameworks established by the Bank of Lithuania and EU financial regulations. Due to applicable GDPR laws, we are unable to discuss the specifics of your case in a public place.
Our Customer Support department provides the most up-to-date information available to them at the time of the request. Since you have mentioned that the issue is ongoing, and in spite of it, the €35 monthly fee was still charged, please reach out to us directly via a secure channel at support@satchel.eu. One of our qualified specialists will happily discuss the matter and explore potential solutions to the situation at hand, the moment they become available.
We deeply value your feedback and take your experience to heart, while remaining fully committed to providing secure and compliant services.
Kind regards,
Satchel Team
Bonjour …
Bonjour j'ai été un client auprès de Satchel pendant une petite durée. J'ai été très satisfait des prestations de cette banque, où exercent de vrais professionnels qui ont été à mon écoute. J'ai été contraint de clôturer mon compte car tarifs appliqués ne me convenaient pas.
19 de agosto de 2026
Opinião espontânea
Resposta da Satchel.eu
Dear Mr. Kaouane,
We are extremely grateful for you going out of your way and sharing your opinion regarding your customer experience.
Even though our cooperation was short-lived, we are delighted to learn that both the services and our colleagues’ attentiveness to your needs resonated well with you.
We regret to hear that the fee structure did not suit you, and hope that as our services and procedures evolve, you consider entrusting your financial operations to us once more.
On behalf of our Team, we wish you the best of luck in your future endeavors!
Kind regards,
Satchel Team
Rejected my application without reason…
Rejected my application without reason and without having a conversation with me first.
23 de julho de 2026
Opinião espontânea
Resposta da Satchel.eu
Dear Brad,
Thank you for taking your time to leave a review regarding your experience.
We understand that the outcome might not have been favourable and expected, and are truly sorry for the caused discontent.
Due to applicable data protection laws we are unable to discuss specific cases in a public space.
At the same time, we would like to point out that the onboarding procedure is carried out in accordance with the established laws and regulations for all applicants.
That being said, if you would like to discuss your case in detail, kindly send us an email to support@satchel.eu. One of our qualified specialists will provide their insights the moment they become available.
Please know that we take your experience to heart, and we are truly sorry that we fell short of the standard you expected from us.
Sincerely,
SatchelPay Team
Great and reliable service
Fast, reliable and client oriented service for reasonable money. It is a pleasure to cooperate with Satchel. I highly reccommend!
27 de julho de 2026
Opinião espontânea
Resposta da Satchel.eu
Dear Ruslan,
We would like to start with a genuine thank you for taking your time and providing feedback pertaining to your overall experience.
Learning that you are pleased with our client-oriented approach brings our whole Team immense joy and validation of our combined efforts.
You can rest assured that we are continuously improving all of our processes to ensure our services uphold our commitment to quality.
We wish you ongoing growth and prosperity in your strategic pursuits.
Best wishes,
SatchelPay Team
Missing EUR 16,782 payment — no resolution after 2+ months
We are a business client of Satchel. A SWIFT payment of EUR 16,782.00 was sent to our Satchel account on 05-May-2026. The sending bank confirmed the payment was processed and sent for settlement.
Satchel support initially claimed the funds never reached their system and told us to contact the remitter. The remitter confirmed the payment was sent and that their recall attempts failed because Satchel did not respond to them. When we pushed further, Satchel then said our account with their banking partner was closed — but the closure date they gave was nearly a month AFTER the payment was sent, which doesn't explain why the funds are missing.
Two months later, we still have no explanation of where our EUR 16,782 is, and we keep getting redirected back to the remitter despite clear evidence the payment was sent and processed on time.
We are considering escalating this to the regulator if not resolved promptly.
Update: Satchel replied publicly with a generic statement about "regulatory compliance" that does not address the actual issue — three contradictory official statements regarding this payment, and no explanation of where the EUR 16,782.00 currently is. A formal complaint was submitted directly to Satchel on 10-July-2026 in accordance with their own complaints procedure. We are awaiting a substantive response within their stated timeframe.
5 de maio de 2026
Opinião espontânea
Resposta da Satchel.eu
Dear Dmytro,
Thank you for your feedback. We are sorry to hear about your experience and we realize the difficulties this has caused you.
As a regulated financial institution, Satchel operates in strict compliance with the legal frameworks established by the Bank of Lithuania and EU financial regulations. Therefore, we would like to emphasize that any restrictions placed on incoming transfers or account activities are made in accordance with our internal policies, regulatory requirements and risk management obligations. Please rest assured that these measures are designed to protect the integrity of our platform and the safety of all our clients' funds.
For data protection and confidentiality reasons, we are unable to discuss individual cases in a public forum. However, in case you have any further questions or need assistance, please reach out to us directly via secure channels at support@satchel.eu, and we will gladly assist you.
We stay focused on upholding the highest standards of security and compliance for our services.
Kind regards,
Satchel Team
After more than a year of sKicked out after over a year — without any explanationuccessful…
After more than a year of successful cooperation, all incoming payments from our customers were returned without any reason starting 22 May 2026. No proactive communication from Satchel whatsoever — we had to reach out ourselves.
What followed were weeks of empty reassurances. Every enquiry was met with the same response: the issue had been forwarded to the technical department and would be resolved. When we pressed for a concrete timeline, we were explicitly told that the technical team would have the problem fixed by 19 June 2026.
What actually arrived on 19 June 2026? An email informing us that our account would be closed within 5 days and that we should transfer our remaining balance. No reason given. No apology. And throughout the weeks our account was completely unusable, fees continued to be deducted from our balance.
This conduct is simply unacceptable. Keeping customers at bay for weeks with false assurances, only to then terminate the account without explanation, is the opposite of professional business practice. Throughout the past year we had been quite satisfied with Satchel — which makes this experience all the more incomprehensible.
We can only describe this behaviour as extremely unprofessional and will not be recommending Satchel to others.
19 de junho de 2026
Opinião espontânea
Resposta da Satchel.eu
Dear Dennis,
We're sorry for the difficulty this experience has caused, and fully understand the concerns that you have raised regarding the closure.
In alignment with the legal requirements of the Bank of Lithuania and EU financial regulations, Satchel executes account restrictions and closures as part of our commitment to maintaining regulatory compliance and upholding our established risk management framework.
We prioritize the security and confidentiality of our customers' information and are therefore unable to discuss individual cases publicly. If you have additional questions about your account closure, we invite you to reach out to us through our secure support channel at support@satchel.eu so we can provide the necessary assistance.
We appreciate you getting in touch, and we remain at your disposal should you require further assistance.
Best wishes,
Satchel Team
Becarful
After reading the reviews here and researching this bank's reputation, I realize I was incredibly lucky that this bad bank rejected my account application. I hope no one opens an account with them.
26 de junho de 2026
Opinião espontânea
Resposta da Satchel.eu
Dear Corelynx,
We're sorry this has been your impression of Satchel.
We're unable to identify any specific application or circumstances from the comment.
Our onboarding decisions follow regulatory and internal requirements that every licensed institution must apply, and we'd genuinely welcome the chance to help if you'd like to explore opening an account.
Please feel free to reach out to support@satchel.eu and our specialists will be glad to assist
Approved, charged €575 account opening fee, then banned after 9 days without reason!
As a non-EU resident, I submitted all the requested documents, which were fully reviewed and officially approved. I paid a €575 account opening fee.
To my shock, after only 09 days of normal usage, the account was first blocked, and then permanently closed without giving any reason or justification!
Approving a client, accepting a massive account opening fee, and then shutting down the service immediately without explanation is completely unprofessional and unacceptable.
Affected Account Number: 410072211847
I highly advise everyone to be extremely careful and completely avoid this bank. As for me, I will pursue this matter legally and will not let this go.
—-
Update: Thank you for your generic template response. I have already contacted your support team via email directly regarding this matter, but I have received absolutely no clear explanations, justifications, or solutions regarding why my account was abruptly closed after only 09 days of normal usage.
While I understand you must comply with regulatory frameworks, retaining a massive €575 onboarding fee for a service that was terminated almost immediately without cause is completely unfair and unacceptable.
If this issue is not resolved internally and my €575 fee is not refunded, I will proceed with filing an official dispute with the Bank of Lithuania (the financial supervisory authority) for unfair consumer practices. I am still waiting for a real, concrete response via email.
5 de maio de 2026
Opinião espontânea
Resposta da Satchel.eu
Dear client,
Thank you for your feedback. We understand your frustration regarding the closure of your account and understand the concerns you have raised.
As a regulated financial institution, Satchel operates in strict compliance with the legal frameworks established by the Bank of Lithuania and EU financial regulations. Thus, we would like to emphasize that account restrictions or closures are made in accordance with our internal policies, regulatory requirements and risk management obligations.
Regarding the account opening fee, all charges are governed by the defined terms and published pricing, which clients agree to during the onboarding process.
For data protection and confidentiality reasons, we are unable to discuss individual cases in a public forum. In case you have any further questions or need assistance regarding your account closure, please reach out to us directly via secure channels at support@satchel.eu.
We remain committed to providing secure and compliant services.
Kind regards,
Satchel Team
I’ve been a client of Satchel for…
I’ve been a client of Satchel for several years and I definitely plan for long-term. Everything just works smoothly and the team behind it is incredibly well-coordinated. App is user-friendly and easy to use on daily basis. I have never encountered a single delay or issue with my payments. Fiat to crypto convertation directly on their platform is awesome and keeps me entirely in control over my funds and assets.
1 de junho de 2026
Opinião espontânea
Resposta da Satchel.eu
Dear Alex,
We are much obliged to receive feedback such as this.
Hearing that your extended experience with us has been smooth, seamless and user-friendly truly warms our hearts.
We continuously strive to enhance the overall user experience by utilizing the best high-performance frameworks.
On behalf of the Satchel Team, please accept our sincere gratitude for entrusting us with your fintech needs.
We wish you continued success in all your business endeavors!
Best wishes,
Satchel Team
Years of excellent partnership
I am Satchel.eu client for over four years already and can say that they are one of the best payment providers with whom I am working. From my personal experience company has grown significantly and is constantly improving services that they offer as well as quality of the services . I also recommend this bank to my friends and family so I can say the onboarding process is quite fast as is communication with managers and support.
9 de junho de 2026
Opinião espontânea
Resposta da Satchel.eu
Dear Tatjana,
Thank you very much for your gracious feedback and for sharing your exceptional four-year journey with us!
We are elated to learn that our services have continuously met your business expectations throughout the years. Knowing that you confidently recommend Satchel to your friends and family means a lot to our entire team.
Evaluations like yours serve as a wonderful indicator that our efforts are heading in the right direction.
We look forward to achieving many more milestones together in the years ahead!
Best wishes,
Satchel Team
Good bank account
Good bank account
And support is Top
Thank you 😊
9 de junho de 2026
Opinião espontânea
Resposta da Satchel.eu
Dear Taha El Amine,
We greatly appreciate you taking the time to share your positive experience with us!
It is great to know that you are highly satisfied with the quality of our services and the professionalism of our team.
Delivering secure and efficient payment solutions is what we aim for every day.
It was a pleasure assisting you, and we wish you all the best in your future endeavors!
Kind regards,
Satchel Team
Excellent service through out!
Excellent service through out. I have been working with Satchel since 2019 for few of my companies and words simply cannot describe how satisfied I am with their service. Easy onboarding and a very userfriendly interface. Support definetely exceeds expectations when needed and does not compare to traditional business banking. I still maintain 3 business accounts with them.
9 de junho de 2026
Opinião espontânea
Resposta da Satchel.eu
Dear George,
We would like to express our sincere gratitude for sharing your positive experience as well as your continued support throughout the years!
It is truly gratifying and inspiring to learn that your customer experience has been positive, be it the onboarding phase, the quality of our services or your interactions with our customer support team.
We deeply appreciate your loyalty and look forward to many more years of continued partnership!
Best wishes,
Satchel Team
Stay Away from Them
The onboarding process was unnecessarily tedious, time-consuming, and far more complicated than it needed to be. Throughout the process, I was repeatedly given assurances and promises that ultimately were not delivered.
Expectations were set very high from the outset, but the service fell well short of what was represented. Communication was poor, timelines were not met, and the overall experience was frustrating and inefficient.
If it were possible to give a negative rating, I would. Based on my experience, I cannot recommend this company. There are numerous alternatives that provide faster, more efficient service with significantly better communication and customer support.
My advice would be to look elsewhere and avoid this provider if possible.
25 de maio de 2026
Opinião espontânea
Resposta da Satchel.eu
Dear Sam,
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.
At the same time, the review does not include enough specific information for us to identify the case and properly assess what happened. We would appreciate it if you contacted our support team directly so we could review the situation in detail and address any unresolved issues.
At Satchel, we take client experience seriously. Our customer satisfaction with the service remains high, and when issues arise, we aim to resolve them quickly and professionally. We are continuously improving our onboarding and communication processes to ensure a high standard of service and product quality.
RUN AWAY From this "payment institution"
RUN AWAY From this bank ! they collected all datas / documents in purpose then reject your application.
My lawyer has sent an official request without answers. I contacted OLAF (UE authorities against fraud). They will check their policy / accred'
WORST experience
I'm a tech guy
7 de abril de 2026
Opinião espontânea
Resposta da Satchel.eu
Dear Benjamin Choukroun,
Thank you for your feedback. We regret that your application experience has led to such significant frustration.
To clarify: Satchel collects documentation as part of our mandatory Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance obligations under EU law. This information is used solely for regulatory assessment purposes and is protected under strict GDPR data protection standards. We do not collect documentation “in purpose” for any reason other than fulfilling our legal obligations as a licensed financial institution.
Application decisions are based on comprehensive risk assessments and regulatory criteria. While we understand that receiving a decline after submitting extensive documentation is disappointing, these requirements and assessment processes are standard across all regulated financial institutions in the EU.
Regulatory oversight: Satchel operates under License No. 28 issued by the Bank of Lithuania, our primary regulator. Our licensing and compliance status is publicly verifiable through the Bank of Lithuania’s official registry. We welcome regulatory scrutiny and cooperate fully with all supervisory authorities.
We understand you are frustrated with the outcome, and we respect your right to pursue any inquiries you feel are necessary.
Kind regards,
Satchel Team
The institution you can trust
I use it since autumn 2025 as individual. The institution you can trust. Lightning fast SEPA transactions. Clear and stylish app. Support is prompt and to the point with upcoming resolution.
5 de abril de 2026
Opinião espontânea
Resposta da Satchel.eu
Dear Oleksandr,
Thank you so much for your wonderful review! It’s truly rewarding to hear that Satchel has earned your trust over the past several months.
We’re delighted that you’re enjoying the speed of our SEPA transactions and finding the app intuitive and user-friendly. Our team works hard to ensure prompt, efficient support, and it’s great to know this comes through in your experience with us.
Feedback like yours motivates our entire team and reminds us why we do what we do. Thank you for choosing Satchel for your financial needs and for taking the time to share your positive experience.
We’re here whenever you need us, and we look forward to continuing to serve you!
Kind regards,
Satchel Team
You are spending your time for nothing…
You are spending your time for nothing guys and girls!After I sent them around 20 kinds of documents they answer after a week or so that I was declined. I am legal, I pay taxes and nearly having no credit debts. They don care about people - thats it!
20 de março de 2026
Opinião espontânea
Resposta da Satchel.eu
Dear Viorel T,
Thank you for your feedback, and we sincerely apologize for the time and effort you invested in the application process.
We understand how frustrating it is to go through a detailed documentation process only to receive a decline. Please know that application decisions are never made lightly and are based on comprehensive regulatory and risk assessment criteria that we must apply consistently to all applicants.
Being a law-abiding individual with good financial standing is important, but our assessment also considers factors such as the nature of planned business activities, geographic risk factors, compliance with our service capabilities, and our ability to adequately support specific business models within our regulatory framework.
Sometimes, despite an applicant's good standing, we determine that we cannot provide the appropriate level of service or that another financial institution may be better suited to their needs.
We recognize that the extensive documentation requirements followed by a decline can feel like wasted effort. We are continuously working to improve our pre-screening process to provide earlier indications where possible, though regulatory requirements mean that some reviews can only be completed after full documentation is submitted.
We genuinely appreciate the time you invested and wish you success in finding a financial partner that better matches your specific requirements.
Kind regards,
Satchel Team
A ridicolous company
A ridicolous company
- I apply to open an account
- They send me a request of iformations/documents
- Since I already read on Trustpilot about accounts blocked for months, I answered that I can give informations and documents they want, but before I need to know if they have a time limit when block accounts for controls and if I can close the account during the control, recovering my money.
- Their answer is: “your application for account opening has been rejected”.
Account rejected because I did a question :-):-):-)
I am really lucky that I didn’t open the account, I would surely have problems.
I ask to myself: what does Lithuanian central bank do? Does it sleep? Is it aware of these behaviours?
9 de março de 2026
Opinião espontânea
Resposta da Satchel.eu
Dear Antonio Colaprico,
Thank you for your feedback. We regret that your application experience did not meet your expectations.
Regarding account reviews: As a regulated financial institution, we conduct compliance reviews when required by law. The duration varies depending on the complexity of each case and the information needed. Clients can request account closure at any time, though certain regulatory or security procedures may need to be completed first.
Regulatory oversight: Satchel operates under the full supervision of the Bank of Lithuania and is subject to regular audits and compliance reviews. Our license number (28) and regulatory status are publicly available and can be verified through the Bank of Lithuania’s official registry.
We understand that our service model may not suit everyone’s needs, and we respect your decision to look for alternatives that better match your requirements.
Kind regards,
Satchel Team
AMATEURS FROM LATVIA not wanting clients
I was opening an account with this FAKE neo bank. In the APP the verification went wrong, as my face could not be recognized. After that they asked me why I would come to Satchell ???? so why do they offer the service ? They want to know all my transactions and funds in the recent passed, haha what a fools, they just send home potential clients. DO NOT TRUST !
8 de janeiro de 2026
Opinião espontânea
Resposta da Satchel.eu
Dear F I,
Thank you for your feedback. We’re sorry to hear that your account opening experience was frustrating.
To clarify: Satchel is a licensed Electronic Money Institution regulated by the Bank of Lithuania (not Latvia), operating under EU financial services regulations.
Regarding the verification process:
Biometric verification: We use facial recognition technology to verify identity and prevent fraud. If the system encounters technical difficulties, our team follows up with alternative verification methods to complete the process securely.
Source of funds questions: As a regulated financial institution, we are legally required under EU Anti-Money Laundering regulations to understand the nature and purpose of the business relationship with our clients. Questions about the origin of funds and intended account usage are mandatory compliance requirements – not optional inquiries. All licensed banks, EMIs, and payment institutions across Europe must collect this information during onboarding.
These requirements exist to protect the integrity of the financial system and all customers using it. While we understand this level of scrutiny can feel intrusive, declining to provide this information means we cannot proceed with account opening, as we would be in breach of our regulatory obligations.
We regret that our service was not the right fit for your needs.
Kind regards,
Satchel Team
Personally I cannot recognize the bad…
Personally I cannot recognize the bad experiences people refer to.
Yes, they are more expensive than the average EMI to get started.
But! The customer service level is immense!
Super proactive, helpful, and overall friendly individuals.
I personally want to thank Maksim for resolving everything.
31 de dezembro de 2025
Opinião espontânea
Resposta da Satchel.eu
Dear Mark,
Thank you so much for taking the time to share your positive experience! Reviews like yours truly mean a lot to our entire team.
We’re delighted to hear that our Customer Service team has provided you with the support you deserve. Delivering proactive, helpful, and friendly service is at the heart of what we do, and it’s incredibly rewarding to know that this comes through in your interactions with us.
We understand that our pricing reflects the comprehensive compliance and service standards we maintain, and we appreciate clients like you who recognize the value of personalized support and reliability.
From the entire Satchel team, thank you for your trust and your kind words. If you ever need anything in the future, we’re always here to help.
Wishing you continued success with your business!
Kind regards,
Satchel Team
Fraud Company
I uploaded the necessary documents for open an account and deposited a €180 balance for trial purposes. My money is held hostage in and ı cant use it now.They are saying the account is not active and they say I have to pay €575 to activate it and they will cut it 575€ for use this basic account(ı have never seen something like that)Its completely fraud system.I want to close the account but they want €250. It's a complete fraud. Stay away and file a lawsuit for them.
10 de novembro de 2025
Opinião espontânea
Resposta da Satchel.eu
Dear Lyuben,
Thank you for your feedback. We’re sorry to hear about your frustration and understand this situation has been confusing.
It appears there may have been a misunderstanding about our account opening process and fee structure. Let us clarify:
Account opening fees: For certain account types, particularly non-EU business accounts, there is an account opening fee that must be paid before the account becomes fully operational. This fee is clearly outlined in our pricing webpage. If you deposited funds before completing the account opening requirements, those funds would be held in your account but the account would not be active for transactions until the opening fee is settled.
Account status: If your account is not yet fully activated, this means the onboarding process has not been completed. We do not hold funds “hostage” – your balance remains in your account throughout this process.
Next steps: We would like to help resolve this situation. Please contact our support team at support@satchel.eu and we can:
- Clarify your current account status
- Explain the specific fees applicable to your account type
- Discuss options available to you, including account closure and return of your deposited funds
We understand that pricing information may not have been clear to you during registration, and we apologize if this caused confusion. Our team is ready to assist you directly and find an appropriate resolution.
Kind regards,
Satchel Team
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