Segway Navimow Opiniões 

739
TrustScore: 4 em 5

4,2

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Classificada 4 em 5 estrelas

The set-up process was impressively simple, so it was out mowing much quicker than anticipated. The lawn looks a little rough right now (like a messy teenager's haircut), but I think that'll all even... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

The device is great. It missed some spots and does not go back to complete the job. Since this is using LiDAR, should upgrade the program and firmware to perform a perimeter scan before and after the... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

What an amazing machine, it has transformed my life! I have a 'wild' organic garden and this mower is fabulous. The app is straightforward and if you have to engage with the company, ( mix up with my... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have researched mowers for the last 18 months. I selected this one based on the software first and the hardware second. It only took 45 minutes to set it, including outlining all 4 zones in my yar... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Jardim
  2. Loja de corta-relvas

Escrito pela empresa

Welcome to the official Trustpilot page for Segway Navimow. The lawn and garden are a very important part of the home. This is where life happens. Morning coffee. Kids playing. Quiet evenings. At Navimow, we have one clear goal: to give time back to people. As the World's No.1 Brand in Wire Free Robotic Lawn Mower Volume Sales*, Segway Navimow combines cutting-edge robotics with everyday practicality to help you enjoy a life without boundaries. Powered by Segway's spirit of innovation and over 20 years of experience in the robotic sector, Navimow developed the Exact Fusion Locating System (EFLS) capable of centimeter-level precise positioning and continues to enhance its offerings with groundbreaking features. Today, Navimow serves households in more than 40 countries with 400,000 user bases, including Germany, France, Denmark, the US, the UK, Australia, and more. We believe that great technology should be matched by great support. We are here on Trustpilot to listen to your feedback, learn from your experiences, and ensure that your journey with Navimow is as smooth as your lawn. Thank you for choosing Segway Navimow. We look forward to hearing your story.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

739 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 63% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(739)

739 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

Mower is working great

Mower is working great, but I wish I could turn off isolated zones, I had a zone isolated and it change all my other zones to isolated, now it wants me to carry the mower to each zone, need to call tech to see what I did, or how to fix

4 de setembro de 2026
Classificada 5 em 5 estrelas

Great Performance

The app was easy to use. The blue tooth pairing went smoothly and mapping the lawn was easy after I practiced for awhile. The app was easy to use to mow the lawn and to schedule various areas to be mowed. I was curious to see how well the mower would cut. I was surprised that it surpassed my expectations. The cutting was uniform and did not leave thatch on top of the lawn like my other mower did. Selecting the height of the cut was very easy.

4 de setembro de 2026
Classificada 3 em 5 estrelas

Points missing and Garage X unavailable

I was inquiring whether I could be notified when the Garage X is back in stock and the response did not really answer this question or help me (i.e., it said to sign up for the newsletter. Also, my points for a recent purchase of the X430 and a Mowgate are not yet reflected on my account. When I asked about this it said they may not be available until 40 days later. I would like to use the reward points to use towards the purchase of a Garage X, but I need to be informed of when it is back in stock.

2 de setembro de 2026
logótipo da Segway Navimow

Resposta da Segway Navimow

We sincerely apologize that our previous response did not fully address your concerns. Our customer service team will follow up regarding your reward points and Garage X availability and work to provide you with a clear update. Thank you for your patience and understanding.

Classificada 1 em 5 estrelas

So I bought a Navimow in June

So I bought a Navimow in June. Was away & couldn’t set it up till July. I spent three hours trying to get it to map. Every time I got it connected & going it would move a bit then say “not mapping”. I followed all trouble shooting steps. Still wouldn’t work. The company refuses to take it back because it faulty. The run diagnositics on it while I have it back in a box. It falls outside of their return policy but can see it hadn’t been used at all during the first 30 days.The company is horrible to deal with & the mower is a total piece of shit. DO NOT BUY

4 de julho de 2026
Opinião espontânea
logótipo da Segway Navimow

Resposta da Segway Navimow

We’re truly sorry to hear about your experience and for the frustration and inconvenience this has caused.

We were unable to locate the relevant communication record based on the information available to us. If you could provide your support ticket number, our customer service team will proactively follow up on the case and work with you to get this resolved as quickly as possible.

Thank you for bringing this to our attention, and we sincerely apologize again for the experience you’ve had.

Classificada 1 em 5 estrelas

You sold me a product that was not in…

You sold me a product that was not in stock. It would not be in stock for a couple months, and then shipped the accessories related to it, and then eventually told me the product would not be available and I could not keep my order open. Therefore, I have to return the accessories that you shipped, so it's a huge inconvenience.

2 de setembro de 2026
logótipo da Segway Navimow

Resposta da Segway Navimow

We’re sorry for the inconvenience caused. Our customer service team is already following up and will do their best to get this resolved for you as soon as possible. Thank you for your patience.

Classificada 5 em 5 estrelas

Love it!

Love it! 5/5 stars

1 de setembro de 2026
logótipo da Segway Navimow

Resposta da Segway Navimow

Thank you so much for the 5-star review! We’re thrilled to hear you love it. 😊 Enjoy your Navimow!

Classificada 5 em 5 estrelas

Took about 2 hours from unboxing to…

Took about 2 hours from unboxing to where it was ready to mow and has been mowing everyday since. Thoroughly enjoyed watching Nibbles mow by half acre on a 94 degree day. So far a great product.

1 de setembro de 2026
logótipo da Segway Navimow

Resposta da Segway Navimow

Thanks so much for sharing! We’re thrilled to hear that Nibbles is keeping your half acre looking great every day. Happy mowing! 🌱🤖

Classificada 1 em 5 estrelas

Price drop after purchase 🙁

Price dropped $250.00 fifteen days after receiving. The unit is presently out of service due to vacation so I’ll miss the return window.

20 de agosto de 2026
logótipo da Segway Navimow

Resposta da Segway Navimow

We’re sorry to hear about your experience and understand your concern regarding the price drop shortly after your purchase. We’ll have our customer service team reach out to you directly to look into this and see how we can assist. Thank you for bringing this to our attention.

Classificada 4 em 5 estrelas

It is not a bad mower

It is not a bad mower, a bit pricey and I wish I could get it to map better the interface it a bit clunky . If I could access via web and draw better lines on the map with a mouse that would be great.

The 4 wheel drive is great and it does not freak my dog out.

I do like the idea of the gate accessories but just can’t find a flat area along my fence for it.

1 de setembro de 2026
logótipo da Segway Navimow

Resposta da Segway Navimow

Thank you for sharing your detailed feedback! We’re glad to hear you’re enjoying the 4WD performance and that the mower is comfortable around your dog. We also appreciate your suggestions about the mapping interface and web access — feedback like this is very helpful as we continue improving the experience. We hope you’ll keep enjoying your Navimow!

Classificada 4 em 5 estrelas

The device is great

The device is great. It missed some spots and does not go back to complete the job. Since this is using LiDAR, should upgrade the program and firmware to perform a perimeter scan before and after the cut to ensure 100% completion.

1 de setembro de 2026
logótipo da Segway Navimow

Resposta da Segway Navimow

Thank you for your feedback! We’re glad to hear you’re enjoying the mower. We also appreciate your thoughtful suggestion about using LiDAR for a perimeter scan before and after mowing to help ensure complete coverage. We’ll share this feedback with our product team as we continue working to improve the mowing experience. Thanks again for helping us make Navimow better!

Classificada 2 em 5 estrelas

Order for GarageX was made and paid but is MIA

Made an order for a NAVIMOW Garage and it never shipped. I called for a refund and crickets from Segway/Navimow.

20 de agosto de 2026
logótipo da Segway Navimow

Resposta da Segway Navimow

Hi, we’re sorry to hear about your experience with your Garage X order and the lack of follow-up regarding your refund request. We understand how frustrating this must have been.

Your Garage X order has now been shipped, and we’ll have our customer service team reach out to you directly to follow up on the shipment and your concerns. Thank you for bringing this to our attention, and we apologize again for the inconvenience.

Classificada 4 em 5 estrelas

You sold me a mower you didn't have, but then made up for it.

You sold me a mower you didn't have. I think you shouldn't have been able to do that if you didn't have them in stock. You did, however, offer to let me wait until October, and give me a free garage, but I didn't want that. And you promptly refunded my money, so that's why you get two stars instead of one. I did buy one of your mowers from Home Depot and got it the next day!
UPDATE!
Segway reached out to me about my issues and has generously offered some recompense. I was impressed that they seemed to care so much about this. It makes me feel better about my purchase and I am already loving my new mower and can highly recommend it.

31 de agosto de 2026
logótipo da Segway Navimow

Resposta da Segway Navimow

Thank you for sharing your experience, and we sincerely apologize for the frustration caused by the unexpected stock issue. We understand your disappointment, especially after placing an order only to find that the mower was unavailable.

We’re glad we were able to process your refund promptly, and we appreciate you giving us another opportunity to serve you through your Home Depot purchase. We hope you enjoy your Navimow!

Classificada 5 em 5 estrelas

I got exactly what I wanted and it was…

I got exactly what I wanted and it was delivered as I expected

19 de agosto de 2026
logótipo da Segway Navimow

Resposta da Segway Navimow

Thank you for your positive feedback! We're glad to hear you received exactly what you wanted and that everything was delivered as expected. We truly appreciate your support!

Classificada 5 em 5 estrelas

Clear pricing, simple process

Clear pricing, easy ordering process, no trouble with the transaction

29 de agosto de 2026
logótipo da Segway Navimow

Resposta da Segway Navimow

Thank you for your positive feedback! We're glad to hear you found our pricing clear and the ordering process simple and hassle-free. We really appreciate your support!

Classificada 5 em 5 estrelas

Works great for what I needed

Works great for what I needed. It has some moments that aren’t perfect and misses small (6 inch patches), but over all saves a lot of time and the yard looks good.
Customer service was very prompt and helpful with sale pricing.

18 de agosto de 2026
logótipo da Segway Navimow

Resposta da Segway Navimow

Thank you for sharing your experience! We’re glad to hear that Navimow is saving you time and keeping your yard looking good. We also appreciate your feedback on the small missed patches and will continue working to improve the mowing performance. It’s great to know our customer service team was able to assist you promptly as well. Thanks for choosing Navimow!

Classificada 3 em 5 estrelas

The tutorial videos suck…

The tutorial videos to help you operate and set up the machines aren’t detail enough. Because you are selling the products to multi lingual people there isn’t any talking, this is BS, make the videos so it can be understood.

18 de agosto de 2026
logótipo da Segway Navimow

Resposta da Segway Navimow

We’re sorry that our tutorial videos did not provide the level of guidance you needed. We understand that clear and detailed instructions are especially important during setup and operation. We appreciate your feedback about adding more detailed explanations and voice guidance in multiple languages, and we’ll share it with our team for future improvements. Thank you for taking the time to let us know.

Classificada 5 em 5 estrelas

Navimow X 430 with garage and gate

Setup was very easy. I have some very tough areas in my front yard. Handles it well. We were paying a service to do our yard, and it looked horrible all the time. Now it looks perfect! I wish I had done this a long time ago! Well, I'm not sure how long this series has been out. I don't think any other model or brand could handle my yard. I Love It!

18 de agosto de 2026
logótipo da Segway Navimow

Resposta da Segway Navimow

Thank you so much for your wonderful feedback! We’re thrilled to hear that the Navimow X430 handles even the toughest areas of your yard and has made such a big difference. It’s great to know you’re enjoying the results and the easy setup. We truly appreciate your support and are so happy to have you as part of the Navimow family!

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