The set-up process was impressively simple, so it was out mowing much quicker than anticipated. The lawn looks a little rough right now (like a messy teenager's haircut), but I think that'll all even... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
The set-up process was impressively simple, so it was out mowing much quicker than anticipated. The lawn looks a little rough right now (like a messy teenager's haircut), but I think that'll all even... Ver mais
A empresa respondeu
The device is great. It missed some spots and does not go back to complete the job. Since this is using LiDAR, should upgrade the program and firmware to perform a perimeter scan before and after the... Ver mais
A empresa respondeu
What an amazing machine, it has transformed my life! I have a 'wild' organic garden and this mower is fabulous. The app is straightforward and if you have to engage with the company, ( mix up with my... Ver mais
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I have researched mowers for the last 18 months. I selected this one based on the software first and the hardware second. It only took 45 minutes to set it, including outlining all 4 zones in my yar... Ver mais
A empresa respondeu
Welcome to the official Trustpilot page for Segway Navimow. The lawn and garden are a very important part of the home. This is where life happens. Morning coffee. Kids playing. Quiet evenings. At Navimow, we have one clear goal: to give time back to people. As the World's No.1 Brand in Wire Free Robotic Lawn Mower Volume Sales*, Segway Navimow combines cutting-edge robotics with everyday practicality to help you enjoy a life without boundaries. Powered by Segway's spirit of innovation and over 20 years of experience in the robotic sector, Navimow developed the Exact Fusion Locating System (EFLS) capable of centimeter-level precise positioning and continues to enhance its offerings with groundbreaking features. Today, Navimow serves households in more than 40 countries with 400,000 user bases, including Germany, France, Denmark, the US, the UK, Australia, and more. We believe that great technology should be matched by great support. We are here on Trustpilot to listen to your feedback, learn from your experiences, and ensure that your journey with Navimow is as smooth as your lawn. Thank you for choosing Segway Navimow. We look forward to hearing your story.
98 Spit Brook Rd. Suite 2203, 03062, Nashua, Estados Unidos da América
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Brand new item has charge base issue and support is taking long to resolve issue. This was purchased last week.
Mower went on sale and they did not fully honor the price match guarantee. Gave me the new price but would not apply my senior discount so it still cost me more than if I would have bought it when it went on sale.
Mower is working great, but I wish I could turn off isolated zones, I had a zone isolated and it change all my other zones to isolated, now it wants me to carry the mower to each zone, need to call tech to see what I did, or how to fix
The app was easy to use. The blue tooth pairing went smoothly and mapping the lawn was easy after I practiced for awhile. The app was easy to use to mow the lawn and to schedule various areas to be mowed. I was curious to see how well the mower would cut. I was surprised that it surpassed my expectations. The cutting was uniform and did not leave thatch on top of the lawn like my other mower did. Selecting the height of the cut was very easy.
I was inquiring whether I could be notified when the Garage X is back in stock and the response did not really answer this question or help me (i.e., it said to sign up for the newsletter. Also, my points for a recent purchase of the X430 and a Mowgate are not yet reflected on my account. When I asked about this it said they may not be available until 40 days later. I would like to use the reward points to use towards the purchase of a Garage X, but I need to be informed of when it is back in stock.
Resposta da Segway Navimow
So I bought a Navimow in June. Was away & couldn’t set it up till July. I spent three hours trying to get it to map. Every time I got it connected & going it would move a bit then say “not mapping”. I followed all trouble shooting steps. Still wouldn’t work. The company refuses to take it back because it faulty. The run diagnositics on it while I have it back in a box. It falls outside of their return policy but can see it hadn’t been used at all during the first 30 days.The company is horrible to deal with & the mower is a total piece of shit. DO NOT BUY
Resposta da Segway Navimow
You sold me a product that was not in stock. It would not be in stock for a couple months, and then shipped the accessories related to it, and then eventually told me the product would not be available and I could not keep my order open. Therefore, I have to return the accessories that you shipped, so it's a huge inconvenience.
Resposta da Segway Navimow
Took about 2 hours from unboxing to where it was ready to mow and has been mowing everyday since. Thoroughly enjoyed watching Nibbles mow by half acre on a 94 degree day. So far a great product.
Resposta da Segway Navimow
Price dropped $250.00 fifteen days after receiving. The unit is presently out of service due to vacation so I’ll miss the return window.
Resposta da Segway Navimow
It is not a bad mower, a bit pricey and I wish I could get it to map better the interface it a bit clunky . If I could access via web and draw better lines on the map with a mouse that would be great.
The 4 wheel drive is great and it does not freak my dog out.
I do like the idea of the gate accessories but just can’t find a flat area along my fence for it.
Resposta da Segway Navimow
The device is great. It missed some spots and does not go back to complete the job. Since this is using LiDAR, should upgrade the program and firmware to perform a perimeter scan before and after the cut to ensure 100% completion.
Resposta da Segway Navimow
Made an order for a NAVIMOW Garage and it never shipped. I called for a refund and crickets from Segway/Navimow.
Resposta da Segway Navimow
You sold me a mower you didn't have. I think you shouldn't have been able to do that if you didn't have them in stock. You did, however, offer to let me wait until October, and give me a free garage, but I didn't want that. And you promptly refunded my money, so that's why you get two stars instead of one. I did buy one of your mowers from Home Depot and got it the next day!
UPDATE!
Segway reached out to me about my issues and has generously offered some recompense. I was impressed that they seemed to care so much about this. It makes me feel better about my purchase and I am already loving my new mower and can highly recommend it.
Resposta da Segway Navimow
I got exactly what I wanted and it was delivered as I expected
Resposta da Segway Navimow
Clear pricing, easy ordering process, no trouble with the transaction
Resposta da Segway Navimow
Works great for what I needed. It has some moments that aren’t perfect and misses small (6 inch patches), but over all saves a lot of time and the yard looks good.
Customer service was very prompt and helpful with sale pricing.
Resposta da Segway Navimow
The tutorial videos to help you operate and set up the machines aren’t detail enough. Because you are selling the products to multi lingual people there isn’t any talking, this is BS, make the videos so it can be understood.
Resposta da Segway Navimow
Setup was very easy. I have some very tough areas in my front yard. Handles it well. We were paying a service to do our yard, and it looked horrible all the time. Now it looks perfect! I wish I had done this a long time ago! Well, I'm not sure how long this series has been out. I don't think any other model or brand could handle my yard. I Love It!
Resposta da Segway Navimow
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