Rica was an amazing help! She followed up every day with me keep me updated and to help make sure this is a smoothing easy process. This company definitely has an amazing employee.
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Leia as opiniões dos outros
I couldn’t be happier with my FreeGo X2 Pro! This thing is a powerhouse—fast, smooth, and built like a tank. The torque is insane, making climbs and rough trails feel effortless. Battery life is surpr... Ver mais
A empresa respondeu
So far so good, Freego got shipment out quickly. We had a problem with some missing parts, called the contact number, Rica handled the issue with a pleasant demeanor. Amazingly all the parts arrive... Ver mais
A empresa respondeu
Quality product and great service. Had to wait longer because of shopping delays but Instant support over call was helpful. Rica from support was great in helping with all queries. Company refunded 1... Ver mais
Informações sobre a empresa
Escrito pela empresa
Freegobikes USA is a pioneering brand in the realm of eco-friendly transportation and personal mobility solutions. Established in 2012 and headquartered in Los Angeles, USA, Freego represents a successful blend of innovative engineering and American brand values. Our journey began in 2013 with the establishment of a state-of-the-art manufacturing facility, leveraging a highly efficient supply chain to swiftly penetrate global markets. Our product portfolio spans a wide range of innovative mobility devices, including Self-Balancing Scooters (Segways, Hoverboards, and Go-Karts), Electric Kick Scooters, and Electric Bikes. Today, we have proudly sold over 1 million units worldwide, solidifying our position as a globally recognized brand. At Freegobikes, we are deeply committed to advocating for green transportation. Our operational strategy and brand development are firmly rooted in the United States, guided by advanced management standards. By integrating cutting-edge engineering with global brand values, we offer distinctive, high-quality products that align with our philosophy of "Free Move, Go Green." Looking ahead, we are dedicated to expanding our sales network, enhancing product quality, and providing localized services. We are actively establishing independent hubs in key regions, including Germany, France, Italy, Central Asia, and Southeast Asia, to better serve our global customers. Freego USA is not just a brand; we are a movement towards sustainable and convenient mobility. We aim to lead the way in offering environmentally friendly transportation solutions, contributing to a greener and more sustainable future for all.
Informações de contacto
Estados Unidos da América
- +1 213-640-6875
- support@FreegoBikes.com
- freegobikes.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 75% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Rica is very much supportive and…
Rica is very much supportive and friendly with all the issues regarding flek trike pro.
Thank you very much.
Henryk
Rico answered all questions thoroughly…
Rico answered all questions thoroughly and quickly, Thank You!
Rica was an amazing help
Rica was an amazing help! She followed up every day with me keep me updated and to help make sure this is a smoothing easy process. This company definitely has an amazing employee.
As an affiliate partner
As an affiliate partner, I am extremely disappointed with the customer support. I reached out multiple times regarding my affiliate account and commission-related questions, but my messages were simply ignored. I never received any response or update, which made me feel that affiliate partners are not valued. It is frustrating to spend time promoting a brand while being unable to get even basic support when issues arise. Reliable communication is essential for any affiliate program, and unfortunately, this experience has been very disappointing.
My sons love their Freego x2 pro and X0
My sons love their Freego x2 pro and XO e-bikes. We had a few issues but customer support was very responsive and helpful. We needed new parts and they offered to send them out right away. I highly recommend Freego, we’re considering purchasing bike number 3!
My son loves his freego x3
My son loves his freego x3! Very nice quality bike!
X3 pro
I have bought 2 x series bikes from freego. The X2 pro I have had for about 6 months, my son loves that it is street legal. Also just recently bought an X3 pro. I had an issue with the screen. But the service staff has been friendly and responsive and is sending a replacement screen. Would highly recommend these bikes
The quality of the bikes are great as…
The quality of the bikes are great as well as the customer service, they respond fast and quick to help you resolve your issues. Personally, the Freego X3 Pro has been great since I’ve had it.
Quality product and great service
Quality product and great service. Had to wait longer because of shopping delays but Instant support over call was helpful. Rica from support was great in helping with all queries. Company refunded 100$ as good gesture for shopping delays.
My son very happy with the E bike and…
My son very happy with the E bike and the quality super safe and comfortable driving I plan to buy other one for my daughter.
My son loves his Freego X2 Pro
My son loves his Freego X2 Pro. After riding it for a few weeks, he crashed his bike. My son so okay but was upset he damaged his bike. I reached out to customer support for replacement parts to fix his bike. I dealt with Rica who was amazing and provided great customer service. Who ever thought you’d be able to directly text a customer service representative without going through some automated system. Rica constantly provided updates on my order and I received the parts in a timely manner. Freegos customer service was top notch! Thanks again and my son is back to riding and loving his Freego!
I am very happy with my son's freego…
I am very happy with my son's freego X2pro !!!!!
Very well built bike at a fair price.
Any issues I have had were always rectified in a timely professional manner.
The bikes warranty is great.
Most recently the throttle broke on thos bike( my son's fault) I called to get a new and I received help from Rica and she sent me one immediately it eneded upbringing the wrong one and shipped out the correct one the next day.
Sometimes when you pay alot for a product you become hesitant but when you realize the support behind that product is top tier then it makes it worth it!!!!!!
Thats where the real value comes in !!!!
Thanks Freego and Rica
great support team
i appreciate the time and effort freego took to reply to me for my freego nova 3 and i think they are a reliable company with whatever problems that may occur
I love my freegos
I love my freegos. I currently have 2. Will definitely be back. Customer service was great as well I had one issue with a part but Rica took care of me and Sent me a free replacement. Couldn't be happier.
Great customer support after the sale!
We had some issues with shipping, and a part was broken upon arrival. They quickly addressed the problem and shipped us out new parts. Fantastic customer support. Will buy again!
This is one of the best warran
This is one of the best warranty companies because they have to ask you just simple questions and then you get your part free of charge. No shipping would definitely recommend getting their warranty
Bree was awesome
Bree was awesome, helped me and answered ALL my questions
My son loves his bike and customer…
My son loves his bike and customer service has been prompt and very helpful.
Bike is awesome x2pro My daughter…
Bike is awesome x2pro My daughter loves it. Looks like her friends bike but is street legal. Great customer service.
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