Fido Opiniões 

Worst company to deal with. I was on fixed income barely able to afford my basic needs. I tried catching up with my bill every month by making smalls payments every month , but every month the new bill came I was getting charged with their so called suspension fee of $80 plus tax a month, the biggest scam. I tried to dispute the charged they wouldn’t budge so I switched to bell who is very much affordable and doesn’t charge outrageous fees. They don’t care about their customers , I was a loyal customer for 5 years. I lost my job and struggled. They wouldn’t help. Fido is greddy and takes advantage of low income people

Terrible customer support, They bundle you into plans with options you don’t need but are forced to pay for. When you drive plans , it shows a higher price when you choose to checkout your cart; outright cheating. The CRTC need to clamp down on these scam artists and protect the consumers.

Fido
Bad experience never recommend them. After ending my plan I changed to other company and everything supposed to be paid off. After 2 months I got a call from collection telling me I have a payment $40 i didnt pay!!! My question why idnt get an email or a call from fido about that why it got transferred to collection!! Waw

Charged after cancellation and sent to debt collection a year later

Absolutely terrible experience with Fido.

I was living in Canada and used Fido as my mobile provider. When I moved overseas, I cancelled my service and paid everything owing on my account. I have written confirmation from Fido confirming that my plan had been cancelled.

Despite this, Fido attempted to charge me for another month after my service had already been cancelled. I tried multiple times to contact them to resolve the issue, but being overseas made it incredibly difficult to speak to an actual person. Their chatbot was completely unhelpful and I was unable to get the issue properly resolved.

Fast-forward approximately 12 months and I have now been contacted by a debt collection agency over this charge.

I have ultimately paid the amount because I intend to return to Canada in the future and do not want an incorrect debt associated with my name. However, I completely dispute that this money was ever owed. I have documentation showing that my service was cancelled and that I had paid what was owing at the time.

It’s incredibly frustrating that a billing error following a confirmed cancellation was allowed to progress all the way to debt collection, particularly when I had attempted to contact Fido about the issue.

I would not use Fido again and would strongly recommend that anyone cancelling their service keeps every piece of written confirmation and carefully monitors their account afterwards.

I went to italy and I had a e SIM card from a company Orange and I was using a iPhone 14 which is no longer connected because I upgraded. I used my iPhone 17 for photos and when I was connected to wifi to send messages on what’s app which is web based. I couldn’t send text messages because I wasn’t connected. They are charging me international fees as they say I was connected and didn’t turn off the phone however, somehow magically I wasn’t connected for the last six days of my trip as they charged me until the 17th. I didn’t use that phone, when you call customer service they just haven patten little disingenuous things to say but they can’t answer a simple question. Worst customer service and if I was connected they couldn’t even explain to me how come I couldn’t send a text message no answer except they hear me! This is not the first time sadly!

I have been with fido for more than 20 years, and I'm sorry to say I will be cancelling my service with them. Thier customer service has gotten to the worse I have ever encountered. I can't get anyone to speak to if I need anything, you can get the sales department no problem and I suggest not to go with them. Trying to get anyone you now have to book a scheduled call and sometimes that could be a week later and I'm not offended any evening calls when I'm available. This is very ridiculous honestly and not good customer service. With that said. Im leaving and going with a different company and I don't recommend Fido at all or sister company Rogers I have waited for Rogers sometimes upto 4 hours and for a company that charges so much and well reputable this isn't exceptable.

#1 worst service provider in the world
Extremely poor network connections in new neighbourhood, they rip you off with hidden charges.
Please stay away from FIDO

The worst provider ever. I always have issues with them. Once your account is fixed they will lure you of promotions that will mess up your account again. Last july 2026, they charged my 2 lines with roaming charges of 54cad even i didnt use them and im on airplane mode the whole time.

I disputed the charged but there was no human representative to talk to. You can request call back but still they going to deduct the overcharged to your existing payment where you cant stop it because im in an autodeduct payment. This is ridulous, all of sudden my bill get high from 123 cad to 186cad for 2mos now. Whats going on fido.
I am so frustrated with your service and would never ever accept any promotional offer from you. Too much time consuming when disputing. Cant get hold of any live agent when you need them. So disappointing.

Worst expérience ever. Hidden fees, worst customer service. I have been struggling to get my bills reviewed. Would spend over 30 minutes on the phone all to get disconnected without getting my issues fixed. They charge me $180 for the months of July and August when my plan is only $40/month. Couldn't get any explanation. Called several times with no, explanation, no solution. Had to close the account. Fido, Not recommended!

L'intelligence artificielle nous renvoie toujours aux mêmes informations qui ne servent rien. Elle a planifié un rendez-vous avec une vraie personne du soutien technique mais une fois en ligne avec cette personne, j'ai attendu 10 bonnes minutes pour qu'elle trouve de l'aide pour me répondre et finalement la ligne a coupé. Je trouve leur service à la clientèle vraiment mauvais. Je vais retourner voir le vendeur pour qu'il fasse la démarche avec moi. Je vais apporter ma tente et de la bouffe pour 3 jours. Je finirai bien par avoir ce que je demande: de l'aide pour configurer ma boîte vocale

The fact you have to schedule a call when you need any form of support is ridiculous... Have to wait 2-3 days at least, just brutal

Une personne à fait transféré mon numéro de cell,avec mon courriel associée à un nom d ' homme et est relié à mon compte mdg,Windows,Facebook,rbc,td, visa modulo,etc...... depuis 2019

Complain escalated to manager but still no resolution, this company is self-destruction rapidly. Extreme number of layoffs as you can see in the waiting time for a callback is like 5 days ahead! Move now to save your $$$ because this will only get worse, more outages etc

When I first went from Rogers to Fido they did not transfer me right and I ended up pay two bills for one phone. They fixed that. Then 10 days ago they called saying I qualifyfor 3 discounts. And since I didn't get a welcome devise when I started I would get my pick. So far I (that's right I)have ordered 4 products and only one showed and I didn't want it. Now they claim I will get what I wanted but a smaller size. I've told them that if this doesn't work they can keep their crap.

After four years of being a Fido customer, I have finally decided to switch to another service provider.

I disputed a bill because I was charged an additional $200 for allegedly making long-distance calls. I am very aware of how long-distance charges work, and I know that I did not make any such calls. The calls in question were WhatsApp calls, and I have screenshots and other proof to support my claim. Despite providing evidence, my dispute was declined.

The customer service representative I spoke with genuinely tried to help, and I understand that the decision was not in her hands. However, the way this situation was handled has left me extremely disappointed.

What makes this even more disappointing is that many of my family members and friends also use Fido, and I have always spoken positively about the service. After this experience, however, I can no longer confidently recommend Fido to them. I would strongly encourage them to carefully review their bills and consider other providers before making a decision.

After four years of being a loyal customer, it is extremely disappointing to leave because of a billing issue that I believe was incorrect and supported by evidence. Unfortunately, this experience has made me lose trust in Fido and take my business elsewhere.

These people have become animals, they have no regards whatsoever for their customers, it's all about them, they took a large sum of money off my credit card more than a Month now and it's all frustration to get hold of someone, it's just BS after BS all the time this is insane crazy.

The cell phone bill goes up without warning and the costumer service is inexistent.

The worst customer service experience ever!I bought a travel roaming plan for Europe,didn’t work and I tried calling them.It’s been 2 hours and still waiting them to answer.

J’ai transféré pour Fido il y a 1 an avec une offre à 29$/mois pour 20Go de data. Après 5 mois ils ont augmenté mon prix à 34$/mois sans courriel ou texto de préavis, seulement dans une section cachée de mon compte j’ai pu trouver un message qui annonçait cette augmentation. 7 mois plus tard, ils ont fait la même chose et m’ont augmenté à 39$/mois. En seulement 1 an j’ai eu une augmentation de 10$/mois + taxes pour seulement 20Go!! Je vais définitivement changer de compagnie et ne recommande à personne. Leur promotion n’avait jamais indiquée que le prix augmenterait si rapidement et en si peu de temps. D’autres compagnies offrent 100Go à ce prix… c’est ridicule.