Robert Wright

Overpriced, ill fitting shoes made with cheap materials that offgass and smell horrible. Returns will cost you though they will agree to partial refunds if you persist and agree to pay shipping to vietnam.

I received an email from OM announcing the release of the OM-5 mark II. I entered the Olympus universe in 2014, purchasing an OMD-EM5 for myself and an EM10 for my wife. Since then I have invested in lenses and gear, a few more iterations of the EM5, and an OMD-EM1X. I had considered the OM-5 as a lighter camera and liked the minor upgrades offered with the Mark II, so I clicked the link promising a pre-order of "OM-5 Mark II from $899". When OM's website opened there was an additional offer of something along the lines of an extended 2 year warranty, then a banner with a button promising "OM-5 Mark II from $899 - Preorder Now". That link took me to what I thought was the OM-5 MII kit with a lens I did not need, for $1,199.99. As that was not the price I had been offered, I scrolled up until I found the price promised - $899.99. I clicked on that and paid for the camera only to discover after the receipt was emailed to me, that the camera I had purchased was the OM-5, not the new model. I tried to cancel the order online, it was impossible. I submitted requests to the OM website 4x over the next week, never getting a response besides my ticket number and a promise to contact me. I was disgusted to receive the package one week later, and when I tried to return it online discovered that the website simply will not allow it. I called Customer Service several times trying to clear up the issue. They admitted that the website was very badly broken, claimed they had informed the appropriate team, and promised to send me return shipping labels. I asked them about the error with the price but the response was not audible. They then hung up on me, causing me to call back again. They promised they would email everything to me for the return. The next day I got an email with a return authorization telling me where to ship the unopened camera box. I'm flabbergasted that OM expects me to pay to ship a camera back to them that I was literally tricked into purchasing by an extremely misleading direct email campaign, after trying for days to just get the order cancelled. It's clear that they are not interested in customer service beyond making a sale and this makes me very worried for the future of a camera platform I really liked. Now I am trying to negotiate with OM to make things right with me and am getting ghosted, of course. I am deeply disappointed with OM. They cannot maintain Olympus' reputation by treating customers, photographers who rely on these devices every day, like they are disposable. They have fixed the error leading customers to pre-order the new model at $899 so that it takes you to the MII, priced at $1,199.99 which is an admission that they made a mistake, but they will not admit it or stand by the lower price, or even respond at this point. I have screenshots so I can prove what I experienced and I'm furious with OM. Is their website so poorly constructed as to be useless, or did the company intend to deceive its customers purposefully? How they choose to respond will determine whether I stay with the Olympus/OM brand or ditch it forever, and so far it is not looking promising.