still waiting for delivery
UPDATE:
I have been waiting for my order for over a month. The last update from the shipping company dates back to December 28th. Derila has been unable to tell me where my order is. For the past 8 days, they have claimed they are checking internally, but I have received no concrete information or resolution.
I have already requested a refund, and my requests are being ignored. If I do not receive a response or a solution by the end of this week, I will proceed with filing a formal complaint against Derila.
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I’ll give 5 stars as long as the pillows arrive safe and sound 😉 (and quickly!). Since the pillows haven’t arrived yet, it’s a bit early to fully rate the experience, but everything else has been great so far.
Resposta da Derila Pillow
Hello Erika,
Thank you for sharing your feedback and for your understanding. We're excited for you to receive your pillows and hope they'll be to your satisfaction once they arrive. Delivery times can vary, but rest assured that we're doing our best to ensure a safe and speedy delivery. If you have any concerns or need assistance, please feel free to reach out to our customer service team at https://support.derila.com.
Thank you for choosing Derila.
Derila Support Team