Polina

4 of 6 replacement filters faulty, and customer support doesn't exist. The initial purchase was great. But of the replacement filters I ordered, 4 out of 6 don't let water pass through at all — clearly a manufacturing defect. I've contacted customer support repeatedly and had no response to a single message. No refund, no replacement, no acknowledgement. £12 for a filter, £48 wasted.
Order numbers: #9643 and #10982. I'd like a refund or working replacements. Happy to update this review once the issue is resolved

Update: a month of back and forth and long silences later, Picki Niki sent 4 replacement filters. Did it need to be this hard?

I tried to cancel my order within the 30-minute window before it shipped, but the cancel button simply didn’t work, clicking it did nothing. I tried multiple browsers on both my phone and laptop with the same result. Customer support was unresponsive and the chatbot provided no help. This feels like an engineered flaw designed to discourage or prevent cancellations.

P.S. The response below is highly misleading, the problem wasn’t solved, it was made worse. The customer support delayed their response by a day, the package was shipped and abandoned in the street, even though my DPD instructions specified there was no secure space to leave it. I’m in another country. This is beyond frustrating.

From googling ‘fast internet’ to actually having fast internet took less than half an hour. Nikola Lepen was super helpful and walked me through the activation like a pro. Absolute magic

Had a bit of a bumpy ride with my order due to some unforeseen supply chain issues, but all ended well. I received my wonderful furniture and a more than fair compensation for the wait. Thank you, Luke.

I've been using high-end sonic toothbrushes for over a decade, tried Phillips DiamondClean, Oral-B iO, etc. Suri is so much more enjoyable. Light, sturdy, well-designed and beautifully simple. The wall magnet is such a good idea. Thank you.

Dear Farmdrop team, thank you for everything.
My family discovered your service in May 2020, when very few grocery stores delivered, the queues were enormous, and good food was unavailable. Your delivery immediately lifted our spirits. The almond croissants and the duck confit, the salmon teriyaki and the sliced Bukowski, the fragrant tomatoes and the foraged greens. We loved your service. We're so sorry you had to close. Every single person on your team deserves a big hug.

One of the most comfortable beds I have ever slept on, and that includes all the good hotels. I ordered an Artisan Luxury mattress with an Artisan base, and the mattress turned out to be a bit too soft for my back. I called John Ryan, they immediately recommended replacing it with Artisan Bespoke 004, and delivered the replacement within three weeks. And then something wonderful happened. I sleep all night and wake up an hour earlier, well-rested, my back and knees feel great, the blood circulation has improved. The delivery guys were lovely, too. Thank you so much!

Amazing pasta. I lived in Italy for a couple of years and this is exactly what pasta tasted like in all my favorite restaurants. Nonna Tonda delivery is now a highlight of our week.

I booked residential bulky waste collection, the earliest collection date available was in a week. A lovely lady took the payment and provided detailed instructions, which we followed. We left all the rubbish by the side of the road the night before, but nobody showed up to collect it the next day. The phone isn't answering – apparently their call centres don't work on Saturdays. We had to book another service the same day, paid ninety pounds, everything was sorted out in a couple of hours. I wish I read the reviews earlier.

Beautiful furniture, well crafted, impeccable delivery.